Sunglasses UK Reviews 770

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high quality of the products, particularly noting the successful repairs of various sunglasses brands, often making them look brand new. Many appreciate the helpful and professional communication, with some mentioning personalized assistance in choosing the correct product or finding solutions for discontinued parts. However, some customers experienced issues with delivery, citing slow shipping times, lost parcels, or delays in receiving their orders. A few people also mentioned receiving incorrect items, such as a different color than ordered, or parts that didn't fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and outstanding customer... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick and free... See more

Order

Users describe ambiguous interactions with order. Many customers report not receiving their orders, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service, quick turnaround once I had realised that I didn't include an order number in with my glasses. Really nice repair of lenses - which I were smashed when my beloved RayBans fell un... See more

Rated 5 out of 5 stars

When I accidentally broke my vintage Ray Bans I thought they were done, then I found Sunglasses UK. Sent them off for what was a very reasonably priced repair. Received them back good as new with g... See more

Rated 5 out of 5 stars

I haven’t received my order at first , i tried to get in touch with your customer support, it didn’t respond as well But soon after ben reached out and explained that the parcel was lost by delive... See more

Rated 5 out of 5 stars

Needed my Oakley Juliet nose bridge repairing. Contacted Ben who was very helpful and as I don't live too far from his shop, he accommodated for me to drop off and collect after an hour. Also purchase... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Welcome to Sunglasses UK, where we stand as a beacon of quality and sustainability in eyewear repair. Our mission is simple yet profound: to revive your cherished Ray-Bans and Oakley sunglasses to their former glory, ensuring they endure the test of time with style and resilience. At Sunglasses UK, we believe in the power of repair, not just as a means to mend but as a statement of commitment to our planet. Our world is filled with disposable commodities, and we advocate for a paradigm shift towards sustainability. Repairing your sunglasses is our way of contributing to the noble cause of environmental conservation, one pair of sunglasses at a time. We take immense pride in the authenticity and integrity of our service. When you entrust us with your beloved sunglasses, rest assured that we utilise only genuine parts sourced directly from the manufacturers. This ensures that every repair is not just a fix but a restoration to the original standards of excellence. Our commitment to sustainability extends to the very ethos of Sunglasses UK. Through repair, recycling, and upcycling, we breathe new life into older sunglasses, infusing them with renewed purpose and vitality. By choosing repair over replacement, you contribute to the noble cause of environmental conservation. Backed by years of experience and unparalleled expertise, our team of skilled technicians possesses the proficiency to handle even the most intricate repair challenges. From minor adjustments to intricate refurbishments, we approach each task with precision, care, and a deep-seated passion for craftsmanship. When you choose Sunglasses UK, you choose more than just a repair service; you choose a commitment to excellence, sustainability, and customer satisfaction. Our dedication to quality craftsmanship, genuine parts, and environmental responsibility ensures that your sunglasses endure and thrive amidst the changing seasons and fleeting trends. Join us in our journey towards a greener, more sustainable future—one repair at a time. Together, let us redefine the narrative of eyewear, transforming old into new and embracing the timeless allure of restoration and renewal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item fitted as expected

Item fitted as expected. Purchased silver. They were marked as silver but were gold coloured. Didn’t matter as fitted underneath. Positive three provided albeit two purchased.

April 29, 2026
Rated 5 out of 5 stars

Outstanding levels of customer service

Outstanding levels of customer service. Sunglasses UK went out of their way to help me, communication was excellent and the end product of the highest standard. I would highly recommend them to anyone

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

great company

i recently gsve this company a 1 star review simple because the profuct had not been delivered (parcal lost by royal
mail).The company new nothing of this and once they found out they replaced items straight away no hassle dealing with company was good snd products recived were of execellent qaulity my first review was hasty and on insight should ve contacted company 5 stars from me

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic lenses

Lenses are fantastic quality. Took a little longer to arrive than initially expected but support was excellent.

March 27, 2026
Rated 5 out of 5 stars

Great service

Great service, all clearly written the process. Lenses arrived and easy to follow video was great help to change them.
Recommended 2 friends to your services already. Only thing I would add would be nice to have a cleansing wipe to finish the glasses off once’s new lenses are back in.

March 27, 2026
Rated 5 out of 5 stars

A great service

A great service! I was really gutted I had badly scratched my fairly new raybans, I found sunglasses uk on the internet and ordered new lenses, they were great with communication ( I was delayed in sending my frames in) and they came back very quickly and are brand new again, very easy, efficient and helpful, many thanks, Klara Robson

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy

Speedy, informative and broken Ray Bans repaired good as new

March 10, 2026
Rated 5 out of 5 stars

Rayban Polarized Lenses

I come across Sunglasses UK and thought I’d give them a try for a new set of lenses for my Rayban Polarized sunglasses,I was informed they were still waiting on them to be shipped from Rayban and asked me to send them into them and they would fit the lenses for free and return to me free,what a great service, Big thank you to Ben

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic customer service!

After accidentally sending a slightly different item, my message was responded to straightaway, and the correct item was immediately resent at no further cost to me.
The item was a perfect fit.
You can’t say fairer than that!

January 28, 2026
Rated 5 out of 5 stars

Saved My Damaged Sunglasses

Super efficient and did an excellent job restoring my damaged sunglasses. I was very happy with the whole process. Great job for a very reasonable price. Highly recommend!

February 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look