Sunplay Reviews 1,322

I ordered a replacement skimmer tower lid for my Hayward pool pump. The lid I received was the wrong part. Sunplay's webpage showed a message "Our return portal is currently disabled." I contacted the company via email and received terse responses from their customer service. The tone of the email chain made me feel like they didn't care I received the wrong part and no offer was given to help me find the proper fit. In the end, I had to pay for return postage, which cost me nearly half of what the lid cost me. My advice if you are thinking of doing business with Sunplay, scroll down and fine another company.

This was original equipment factory sealed just like it should’ve been quick shipping in arrived undamaged I am very pleased!

The experience has been great so far! Keeping my fingers crossed

exactly as advertised quick delivery

easy to find product and very accurate description. unit was a direct replacement of my previous chlorine generator easy swap. price was fair and comparable in the market place.

Excellent fast service on my order of the pool filter assembly.

Received unit quickly and it worked fine out of the box for about a week. Then it stopped working.

Very poor communication. Placed order that was available and was to ship within 24 hours but never shipped. Refused to switch another product that was the same cost. Very poor communication. Terrible customer service.

I never received my order. I also never received any update on the progress of my order. I would like to cancel my order, but it seems my order is being held hostage.

I never received my package and nobody knows where it is!

Ordered a product that was in stock and said would ship within 24 hours never received and never received any notification it was delayed. After several emails and run around they said it would be backordered for months. They refused to switch it with an in stock item instead insisted on refunding my card instead of issuing a store credit . Now refund is delayed because they are short staffed. I understand being short staffed but issuing a refund is the click of a button. Avoid this company at all cost unless you want to spend days and weeks attempting to get what your ordered or are owed.

I have not yet received a refund for the major amount from the order you cancelled ????????

I ordred a part for my pool cleaner that they told me was the correct part. I went to install it and pluged it in only to find out that it was not the right part. Since I plugged it into the box they said I can't return it and I'm out $100 for a part I cannot use. They certainly don't offer good service or keep their word. I'd stay away from them unless you want to listen to their advice, buy the product they reccomend and when it is wrong be stuck with a useless part. I personally would rather just burn a $100 than go through the hassle of ordering and losing the $100 to them. They basically told me that I shouldn't have listened to them when I confirmed the part was for my pool cleaner. Nice racket them have here to get your money.

They state on their website "Usually Ships Within 1 Business Day" if in stock.
The part I ordered was in stock, but it took them four days to ship.

BEWARE
They only ship in one business day if you pay the Expedited fee!

Product is exactly what I was looking for. It arrived in great shape and the shipping time was very reasonable.

If it is possible to give a 0, that would be my rating. I ordered a flow switch for a salt chlorinator for $150. That part was not the cause of my issue, so I asked for a refund. They would not work with me on the return even at a prorated value because it was installed for 2 minutes. I restored to component to its original packaging with no appearance of use what so ever. (flow switch in clean pool water). I will not purchase anything else from this company.

Like all the others.....would leave 0 if I could! They sent me the wrong heater and wanted to charge me for their mistake!!!! It was cheaper to run a gas line than return the heater they sent.... horrible customer service and shady business practices!!!! Should have read the reviews first!!! Will never do business here again!

The customer service is a joke. They are not interested in helping, but instead make the customer feel like an inconvenience. I would never do business with this company again.

Fast service! Will def buy again!