Sunrise Reviews 

While agents occasionally offer assistance, the overall service is incredibly poor. My phone connection in Switzerland is severely limited, especially near Lake Leman. They even extended my membership without realising it would lock me into another two years of the same conditions. When I requested a recording they refused, making cancellation impossible without incurring a hefty fine. This is simply unacceptable.
Can't wait to finish all contracts with them.

Be ready to spend 5h on the phone for a simple issue and to talk to 20 different agents. You call you are passed from an person to another. No email message possible.

The worst internet/TV company I have ever dealt with. Customer service is only available Mon-Fri 09:00 - 19:00, so make sure you don't have a problem at the weekend or evenings.

The cable internet keeps going out without warning every few months.

Sunrise is the worst phone provider, they are unprofessional and will try to continue to charge additional fees on your invoices. Sunrise charged me services I never asked for and they did not include the monthly discount as per contract. I have to call them every single month as the bill is wrong. They are unprofessional and unhelpful. Do not sign up for anything with Sunrise. I was with Swisscom and I darely regret switching provider. I am reporting Sunrise to the Swiss authorities and I am planning to sue them. Appalling.

Simply fraud! I regret so much to switch to Sunrise! Even if I live in Liechtenstein and the country is covered by my subscription, still they charge me ridiculously extra roaming costs because their network counts me being in Switzerland?! Such a shame! If your company cannot provide a proper service, they why do you sell such a subscription?! So, I have to pay CHF 50/month for 2 years but I cannot make a simple call without being extra charged? Last but not least, the customer service agent blames me lacking the commonsense that I have to manually select the network before each call! Include then this clause in the contract and let the customer become aware of it before signing it!!!

Excellent sales reps. The rest is awful. Really bad. They literally have no technical support capability at all. If there is any problem with your installation or that of your building they will send some contractor who knows nothing more than how to plug in a router. Because they are the only provider to my building I have tried twice over a space of three years and both times they failed monumentally. Terrible company.

Very disappointed with Sunrise. They not informed me that my contract was ending, and now I already paid 2 month double prise. They suggest to me either to pay this expinsive tarif for two more months to be able cancel my contract, or switch to cheaper plan but be locked into a new 12 month contract. This feels unfair and makes it unnecessarily difficult to change the provider.

Very disappointed with Sunrise service when upgrading my phone. First they reject the condition of my iPhone which was working perfectly when I sent it to them and was undamaged. They provided no explanation for downgrading the condition and sent the phone back without my consent. They originally said it they would charge me chf97 for the old phone, but then billed me for chf149, again with no explanation. I have been unable to get in touch with anyone there. I will be looking to change providers at the next possible moment. They are scammers.

The stability of their network is outrageously poor.

Today I tried to contact Sunrise support to get a new eSIM QR code because my phone stopped working and I could not access my number. What should have been a simple request turned into a completely frustrating experience.
I spent more than 4 hours trying to reach a real support agent through their chat. The system kept transferring me to the service department, but no one ever responded. After waiting over an hour the first time, the connection attempt simply failed. The same thing happened again.
Instead of helping customers, the chat system just loops between bots and transfers that never lead to an actual person.
For a telecommunications company, leaving customers without access to their phone number and support for hours is unacceptable. This was easily one of the worst customer service experiences I have had.
Sunrise seriously needs to fix their support system.

The worst! 30 hours without wifi in Zollikon. In 2026!!! This is unbelievable. They claimed there was an accident yesterday in Zurich center and they have been working since to fix it. No words.

1 star is too much for this company. I had a very unpleasant experience using their services in Switzerland. I accidentaly added the benefit of Half fare which i never received and never received anything only a bill to pay of 125 CHF. Also they would call me every few weeks to annoy trying to sell me their internet. I tried to block them but they would call me again from another number. The stop option does not work ! Also they are quite expensive, i am using now Salt and i pay 4 times less almost. You better avoid it

Their agents lie about technical requirements for an internet switch and we are left 5 days without internet

EN
I am extremely disappointed with the service provided by Sunrise through their CH Mobile offering. After becoming a customer less than a week ago, I have encountered constant issues(ALL DAY LONG) with their mobile data service. Not only does no video, website, or app play properly, but data voice calls also do not last more than a minute without being interrupted or dropping completely. Even the simplest text-based websites take an eternity to load.
What makes matters worse is that CH Mobile’s support line is unreachable, and emails go unanswered. I visited a Sunrise store, where the only solution they offered was to become a regular Sunrise customer and pay at least twice the price for a “decent service” and proper customer support. It feels like a bait-and-switch tactic to lure customers in with one plan, only to push them toward much more expensive options for adequate service.
I absolutely do not recommend Sunrise or CH Mobile. I will be returning to my previous provider, who for many years, has never caused me such issues.

DE
Ich bin sehr enttäuscht von dem Service, der mir durch Sunrise über CH Mobile geboten wird. Weniger als eine Woche nach meiner Anmeldung als Kunde, habe ich ständig Probleme mit ihrem mobilen Datendienst. Kein Video, Website oder App funktioniert richtig, und Sprachanrufe dauern nicht länger als eine Minute, da sie häufig unterbrochen werden oder ganz abbrechen. Sogar die einfachsten textbasierten Websites brauchen eine Ewigkeit, um zu laden.
Was die Situation noch schlimmer macht, ist, dass die Support-Hotline von CH Mobile unerreichbar ist und E-Mails nicht beantwortet werden. In einem Sunrise-Geschäft wurde mir lediglich angeboten, ein regulärer Sunrise-Kunde zu werden und mindestens doppelt so viel zu bezahlen, um einen anständigen Service und Kundenbetreuung zu erhalten. Es fühlt sich wie eine Irreführung an, bei der Kunden zunächst mit einem Plan gelockt werden, um sie dann auf deutlich teurere Optionen umzuleiten.
Ich kann Sunrise oder CH Mobile absolut nicht empfehlen. Ich werde zu meinem vorherigen Anbieter zurückkehren, der mir in all den Jahren nie solche Probleme bereitet hat.

IT
Sono estremamente deluso dal servizio offerto da Sunrise tramite il loro servizio CH Mobile. Dopo essere diventato cliente meno di una settimana fa, ho riscontrato problemi costanti con il loro servizio di dati mobili. Nessun video, sito web o app funziona correttamente, e le chiamate vocali di dati non durano mai più di un minuto senza essere interrotte o cadere. Anche i siti web più semplici, solo testuali, richiedono un'eternità per caricare il contenuto.
A peggiorare la situazione, la linea di supporto di CH Mobile è irraggiungibile, e le e-mail non ricevono alcuna risposta. Sono andato in un negozio Sunrise, dove l’unica soluzione che mi è stata offerta è quella di diventare un cliente normale di Sunrise e pagare almeno il doppio del prezzo per ottenere un “servizio decente” e supporto clienti. Sembra una trappola per ingannare i clienti, offrendogli un piano e poi spingendoli verso opzioni molto più costose.
Non raccomando assolutamente Sunrise o CH Mobile. Tornerò al mio vecchio fornitore, che in molti anni non mi ha mai causato tali problemi.

Worst company in Switzerland.

Do yourself a favor and stay away. Online payment is purposely done in a way that you always miss you deadline and pay penalties. No way to better pay upfront. Literally, the day I get the emails to pay my bill it is already overdue. Customer support is nothing but automated bot. Beyond frustrated. Will cancel at next opportunity

My experience with yallo has been nothing short of disastrous from day one.

First, the eSIM activation took more than 10 days due to internal system failures. During that time, I was partially unreachable for work. The compensation offered by customer service was a ridiculous CHF 27, completely disconnected from the real impact.

Second, the network quality is unacceptable for anyone who works on the road. I experience frequent call drops and unstable or unusable mobile data in multiple areas in Switzerland (Payerne, Bussigny, Pompaples, Hérémence, among others). This makes normal professional use impossible.

The situation has now reached a critical point:
yallo is blocking me from obtaining or switching to a new eSIM for my new professional phone. As a result, from January 5th, I will simply not be able to work, purely because yallo is technically unable to provide a functional eSIM.

This is not a minor inconvenience — this is a total service failure with direct financial and professional consequences.

I am currently seeking full compensation for the non-conforming service provided since the beginning of the contract. Given the severity of the failures, I will not pay the invoice for a service that has never worked as advertised.

I strongly advise anyone who depends on their phone for work to stay away from yallo.

Just stay away from Yallo and Sunrise.

After switching between the two, I ended up being charged twice, despite returning my modem and following the required cancellation steps. I paid six extra months to Sunrise and over two years of fees to get out of the Yallo contract, simply to stop the situation.

Both companies operate hand in hand, yet the lack of coordination led to unnecessary costs, endless customer service calls, and significant stress. In the end, paying to walk away was the only way to regain peace of mind.

I would not recommend either company.

Buyback on old device remains unsolved and no one can help. Never opt for the Smart Upgrade!
I was promised on a call back, and the staff who drafted the sms confirmation never sent the sms to me. Having waited for that call, I called Sunrise Support today...again! Problem remains as a problem. If a staff from Sunrise reads this review, could you please arrange for a defintive resolution? It's not my fault that a box for the old device to be sent back to Sunrise was never included in the package when I received the new device. Thanks!