SunSpaces Reviews 

Very help full staff from when I first contacted them about my new decking project. Continued support and help full advice about exactly what I required to finish my job. Good shipping rates and communication with delivery. If I need more decking in the future I would go back to them and have already recommended their decking to a couple of people I know.

Got order wrong, communication was terrible, then 16 days to get right pieces out. Told me on phone there was no couriers in the country who could deliver it earlier even when I offered to pay for it. Then charged me carriage on there mistake anyway. Would never deal with them again.

Terrible customer service.
Sales personnel need retraining. Didn’t send enough decking to complete the job. Sent “alternative “ to Fascia boards which were totally useless.
Could not get anyone from customer service to answer the Direct line …
I had to email to ask for confirmation of payment.
Also had to email for update of delivery .
The whole experience was stressful from start to finish .
The product is fine..

Deckplus and Ruslan (our customer contact) in particular, kept us informed at every stage of a large deck order, even making helpful suggestions when preferred colours were out of stock.
Product and service standards were excellent. Would use again.

Amazing product, looks great and last well.

Great product and service

Good customer service,prompt delivery, good product.

Excellent service from ordering to delivery. All queries answered promptly.
Great quality product

Cannot thank the whole team at Sunspaces enough! From start to finish everyone has been a pleasure to deal with. What is most pleasing though is that the finished product exceeds expectations! We would highly recommend.

The company are based locally to me and i really love the way the Travertine tiles look in my garden and on my walls!

I love the look of my veranda however I have only given 2 stars as VERY disappointed with it as I am unable to use the space as I wished it has leaked from day one so I’m still having to bring in soft furnishings 6 weeks now still no one has been out to look at despite my emails asking them to fix it
They came out and I have literally been told it's down to the weather REALLY REALLY BAD told me

Purchased a 6x3 m veranda and after comparing with other suppliers I can honestly say that this was and is the best quality product by far. The installation team worked tirelessly through inclement weather to complete the installation. I consider them to be first class.
I do however wish to share a few learned points from a health and safety perspective.
A 2 man team should not be expected to lift and install a reinforced beam. Additional manpower was provided after the initial failure to lift the beam onto the support jacks.
Accessibility issues was not identified for the glass lay down area which meant a little disruption but was overcome.
Overall I would throughly recommend both the product and installation teams. Thank you.

Love the product and have loved using it but the follow-up customer service has been dreadful.
My glass room was installed 2 years ago and has never been sealed the way it needs. It leaks where it meets the house wall whenever it rains and it leaks where the drainpipe is sited, so the floor there is permanently green and as the water spreads the rug and feet of the furniture get wet.
I had 2 return visits in the first 12 months but they didn’t solve the problems.
I have been chasing for a 3rd visit since January of this year and have either been ignored or told that 'the manager will be chased' and 'rest assured' and 'we will do out best to fit you in' but nothing has been done. When I said I felt I had no choice now but to get some legal advice I was told I would have a visit to sort it out on 21 August. Then I was told that this was not going to be possible so it would be on 30 August instead. Nobody came and no reply to my email requesting confirmation. No updates and they have ignored my request to find a 3rd party who could do the work instead and bill them.
The product and concept are great and all the fitters were lovely people but the whole experience has been let down by the follow-up. I would think twice about using this company if I were you.

Having ordered a few samples from all the main suppliers of composite decking DeckPlus were by far the best quality. Melissa was a joy to work with in ordering the correct amounts and trim. Thank you

We just completed out third project using products supplied by this company. This time we used Reversadeck for the first time instead of EasyClean Edge. We have found this supplier to be very efficient, reliable and professional on all our projects, hence the repeat business. They were also very helpful when we needed a little extra material due to our miscalculation. With regard to the product the qulaity seems very good and all materials were delivered well packed and without damage.

We are delighted with our sunspace canopy. It has taken our outdoor space to a new level and we’re very much enjoying making full use of it.
The whole team from planning to installation were extremely helpful and we were very impressed with having the whole job complete it one day.
We would highly recommend to anyone.

It’s been a terrible experience to date and we are no closer to having the problem resolved. Poor communication and chasing throughout is the first thing that comes to mind. They surveyed the site twice and were very confident in delivering the Varanda to the highest of standards. The measurements were all wrong from width to length and they decided to cut everything down even the glass and even after that we are waiting for parts. We found it unacceptable to be paying that sort of price when we preferred to pay for what we wanted due to the glass being chopped down on each end and clearly visible however they would not do this. So we are at a standstill and I have had no choice to leave such a review based on the poor experience to date. I really hope they come back and resolve this as it’s not nice having aluminium and glass in the garden with kids running around. It’s so unsafe and very very unprofessional. Even my front driveway has glass on it. So right now I wish I never went ahead with any of this and that everything was back to the way it was before the works began.

We’ve recently fitted our plastic joist foundation and TimberTech Oak Easyclean Edge+ Grooved decking and we’re absolutely delighted with the finished look and solid feel of it all. Also, using the Concealoc hidden fasteners really brings out the quality of the deck. Throughout the entire process, the service from Ruslan and his DeckPlus colleagues was perfect. Ruslan took a genuine interest in our project and answered every query promptly and generously; and both deliveries were quicker than we expected and all the products arrived accurately and in perfect condition. We definitely feel we got value for money and would highly recommend Ruslan, DeckPlus and their products.

Amazing product, can not fault the product!

Finished the houses off perfectly!

Just complete balcony project. Tiles look great. Fantastic service thank you!