Sunsynk Reviews 408

They have the worst app I have ever used. If you have a system but not able to control, go for it. However if you want to control when to charge/discharg battery etc. with their app you will not be able to do that even if you spend hours with their technical support.

I changed loads of settings via the app without really understanding what I was doing and ended up with not knowing what I had done (new toy syndrome). I contacted Sunsynk and a very helpful Customer Support member corrected all the settings very quickly with a layman's explanation. Panic over! Thank you Sunsynk!

Having just had solar and batteries installed, its been a learning curve. Woke up and invertor screen was turning on and off and not connected to the app. Quick message to the Sunsynk app people, they told me to reset the invertor and how to do it correctly. Problem solved within minutes. All within 5 mins of first contact, cant argue with that.

Called Tech Support
Got transferred to Tech web chat ...first time
Ok so needed a simple timer reset
No hassle they did all the work for me
Great stuff

I have contacted the SunsynK customer service on a number of occasions and always found the agents to be extremely professional and able to answer whatever query I had, promptly and politely.

Support is fast, they answer quickly and make sure you understand if you have software questions.

This was our first Sunsynk install. 2x 5kw inverters running in parallel. Only a minor problem with one of the data dongles. Installer support was first class. The agent we spoke to was knowledgeable and patient; and together with their tech support staff soon had the issue resolved.

The response was quick and incredibly detailed and accurate. It was significantly easier than anticipated and the agent was very friendly and knowledgeable!

I encountered an inverter that required a six-digit code, which I did not possess as it was reportedly generated overseas. I promptly contacted Sunsynk regarding this matter. The team responded swiftly, requesting the inverter's serial number and proof of purchase via invoice. Although my client was geographically distant and I lacked immediate access to the invoice, Sunsynk's team proceeded to explain the circumstances that led to the inverter's password requirement. After a few days, the client provided the invoice. Upon submitting the invoice with proof of purchase, I received the code before noon on the same day. I entered the code on the inverter, and it successfully unlocked. Both my client and I are very satisfied and highly recommend Sunsynk inverters.

Just a telephone call and transferred to chat within minutes everything set up again. Just got to monitor tonight. So simple and easy to use.

Brilliant customer service on the App. Awesome to chat to a real live person and not an AI Bot

Spoke with Sanu
And was amazing helping me on this solar journey. Our battery was not discharging since install. within 2 mins Sanu had told me that my timers wernt on and switched them on
Easy
Well done
And sent me helpful links too on YouTube

I was having issues understanding my system &settings

I was then misinformed about my equipment by a different Company

Sunsynk chat helped me get to the bottom of it, get my system back on line, they explained it to me & helped me programme my battery

Fantastic chat service solved all my issues in minutes 👍🏻

Great service on the Application Centre. I had a fault with the batteries at 17:15, started to use this online service at 19:15 and all fixed by 19:40.

I just want to thank SUNSYNK for prompt service when it comes to firmware, advice and technical queries. When dealing with large corporations it is good to know that there is someone on the other side to help!

It was a great experience to get expert advice and hands on assistance in making my solar system more efficient. I had mine installed Februaey 2023, never got any instructions, coaching or guidance on how the system worked at all. And after numerous requests, I finally gave up. I still had a high electric bill but had a solar system that was supposed to help with that. I hired another "solar" person to try and explain things to me, and it cost me additional money. I learnt just a little bit more than before. But I wasn't even aware of this online assistance. Thank you for providing this, it makes having a Synsynk system easy to use.

To start with I bought a lifelink from eBay expecting to have a few problems but the problem was I couldn’t get no display so got in touch with Sunsynk Service by email. I’ll have to 4 to 5 Service engineers sending emails forwards and backwards. It was decided the Inverter you needed to go back to something was a bit of a problem since I didn’t have the original box but we overcame this problem sent back and I’m glad to say Sunsynk replaced the item at no cost to me so you can understand why they’ve got a five star rating I do have two
other inverters which will be parallel thanks again Sunsynk Steve

Very helpful conversation with Muhammad Ashique.

The team is quick to respond. They are very patient and truly helpful. They answer the questions with love and humility. Very easy to work with.