Sunwing Reviews 391

Sunwing Sucks! WestJet plane and staff, but hide faults under the Sunwing banner. No wifi or charge ports on flights. Menu unavailable. Return flight WG699 from Veradero was delayed 3 1/2 hours on April 1’25. Water and a cheese sandwich was offered, if you could hear and understand the announcements at the ultra noisy airport, and find the Sunwing rep. Never again.

The Flight was delayed in both ways on the app shows it’s on time but when get to the airplane we sit and wait for long until the plane gets off!!
Getting our luggage’s was a nightmare!!!
We waited 3 HOURS until we get them in both ways ( going and coming back)!!
My kids and I were so tired and my family was blaming me to choosing sunwing to travel !!

!!! YOU ARE NOT SAFE TRAVELLING WITH SUNWING PLEASE READ BEFORE YOU BOOK !!! This is not a karen post please read especially if you are planning on travelling with Sunwing to Cuba especially Melia Las Antillas.

The 24/7 hotline numbers CANNOT be called from Cuba. The Cuban reps they put in your hotel lobby are NOT able to contact anyone at Sunwing on Canadian soil. If you are the VICTIM OF A CRIME in Cuba, sunwing reps will insist you DON’T CALL THE POLICE or press charges because you will not be allowed to leave the country while the investigation is ongoing, according to them. If you are in PHYSICAL DANGER and being STALKED by hotel staff members who WILL HIDE IN YOUR WALLS AND FILM YOU THROUGH YOUR SHOWER VENT, not Sunwing the company nor the representatives will allow you take an earlier flight home to escape your STALKER. THERE IS NOT A SINGLE THING THAT THE LOBBY REPS ARE ABLE TO DO ABOUT ANY ISSUE THAT YOU MAY HAVE. I am not saying that in a whiny way, it is a simple fact that you are completely on your own while travelling in Cuba when you book with Sunwing. If you make it back to Canadian soil in one piece the Canadian representatives are just as useless and do not care about you, your well being, your vacation, they do not care and despite all of our evidence we were only allotted a $100 travel voucher for our “trouble”.

A “4 star” resort according to Sunwing is a resort that has pipe chase doors between EVERY SINGLE ROOM that DO NOT LOCK and ANYONE can access which allows ANYONE TO HIDE IN YOUR WALLS AND FILM YOU. EVERY SINGLE ROOM HAS THE SAME INFRASTRUCTURE! MELIA LAS ANTILLAS IS A MASSIVE RESORT EQUIPPED WITH ONLY 2 CAMERAS (confirmed by staff after the incident) throughout the ENTIRE resort. The DEADBOLTS ON THE DOORS ARE KEY CARD ACTIVATED SO YOU ARE NOT SAFE FROM STAFF MEMBERS EVER.

We have made Sunwing aware of the existing infrastructure issues that will never not pose a massive threat to tourist safety and they DO NOT CARE. This company is a massive scam and everything you see is an illusion. The help buttons dont work, the reviews on their website and on their resorts on google are so obviously fraudulent it’s laughable, and the staff seriously cannot help you I don’t think they even know who to contact if they wanted to.

My wife and I went to Cancun to an all inclusive. We got to the resort.. we booked a King room overlooking the ocean (nice!)…. however, we didn’t get it.. we went ahead and thought.. who cares.. let’s just enjoy.
On the segment back home, my wife had a fall at the airport.. when trying to board, the flight attendant told my wife she couldn’t fly because of the fall.. then asked me if I’d like to fly home and leave my wife in Cancun to fend for herself. What a stupid thing to suggest!!!
SunWing told me that they would get us to a hospital and that didn’t happen. SunWing told me that I had to call SunWing in the morning to get a ticket… that didn’t happen either.. we ended up being rescued by Air Canada and flew home. We submitted our AC tickets to SunWing for reimbursement (as suggested by SunWing) which was denied… NEVER flying with SunWing again…

Over the big Sunwing fiasco in regards to cancelled flights out of Holguin Cuba on the 19th of feb, although there were many messages sent to my phone in regards to delayed flights were multiple, they did their part on sending these important messages, i did end up taking a 2.5 hour taxi to the holguin airport only to realize all flights cancelled...they put people on a bus off to a hotel in guardalavaca ( brisas) which was fine...a chance to eat drink and get a nights sleep, i would have gladly stayed lol, but the next morning the whole " thing " started again and eventually back to the airport...i dont think Sunwing is at fault for weather troubles + an accident at pearson in toronto...it all worked out getting home and there were 2 offers of reimbursement by sunwing // 1000.00 or 1200.00 voucher....all in all i delighted my flight was payed and they brought us home when it was " safe "" all good in my opinion. Thanks Sunwing.

This vacation by Sunwing is better than last year I passed.
Thanks 😊

I recently booked a family vacation through RedTag.ca, selecting flights with Sunwing Vacations. Despite carefully entering all traveler details, their system wrongly replaced my grandson’s name with mine.

🚨 Major Issues:
1️⃣ I booked manually on a desktop with NO autofill, so this wasn’t a typo on my end.
2️⃣ RedTag’s statement proves a system bug: Normally, children are listed as "Male/Female," but my (incorrectly repeated) name had the "Mr." prefix—an adult designation.
3️⃣ Sunwing’s database accepted the incorrect entry, showing they also failed to catch this error.
4️⃣ RedTag agreed to waive their name correction fee, but Sunwing refuses and is demanding $50 to fix their system’s mistake.
5️⃣ Sunwing has ignored my escalation request.

This was not a customer error—it was a failure in RedTag’s and Sunwing’s booking system. Instead of acknowledging the issue, they are charging customers for their own mistakes.

⚠️ If you book with RedTag or Sunwing, double-check every detail—or you may end up paying extra for errors you didn’t make.

Worst company/service ever
Worst company/service ever! Right now I don't even want to spend my personal time to write this. No communication from them with respect to our flights or pick up time. They looked at like I had two heads and told me "don't worry". Our flight was delayed 19 times. We had a private transport from the hotel to the airport we paid for that never showed up. They did nothing about it. They took us to another hotel and no communication on when we leaving or the pick up. No one came to get us. I tried calling/ sending messages via WhatsApp to the rep, no response. We paid for our own taxi to the airport and paid for the second night at the hotel they brought us to at our own expense. Sunwing and Nexus is a joke. NEVER AGAIN.

I would rate zero but it is not an option.
Delays and more delays. Blamed on the weather but all other airlines were flying in and out from Toronto. We were left sitting at the airport until 3:30 am when they put us on a bus to a resort that had no rooms and the bus was gone. Very long story but again do not ever fly Sunwing.

The worst Airline in Canada. Flight delays, customer service communication and arrangement by operation managers are unreliable. Consider before buying vacations with Sunwing airline. Besides that, the reviews on hotels by Sunwing is also not reliable. In general, the worst Airline.

Sunwing, from Calgary, AB to Varadero, Cuba, booked and scheduled for departure on 18 Feb 2025 at 9:45am. 12hrs prior departure time, flight alert notification received advising flight delay, reason given "due to weather conditions at departing station". It was -36C, but no "severe" weather conditions in Calgary. Flt WG628 now scheduled for departure on 18 Feb 2015 at 3:30pm. On 18 Feb 2025 upon waking, we received another flight alert notification delaying our flight for another 12hrs, again notification citing "due to weather conditions at departing station". For the next 5 flight alert notifications we received for our flight delay, the reasons given were "due to weather conditions at departing station", and "due to unscheduled aircraft maintenance". Long story made short here, but end result was 37hrs of wait time spent at airport (after 2 previous delays which were waited out at home), with only "1" food voucher of $25 for myself and one for my husband, AND 59 hrs of total delay time and still no information on whether flight would be a go or not. The ONLY time we seen any Sunwing personnel was on 19 Feb 2025 at 4pm for check in and departure then 3x rescheduled to 7:40pm. Otherwise absolutely NO Sunwing personnel to be seen whatsoever. We contacted our travel agent and was advised she on holidays, no one could in office could assist (???), several attempts via phone to connect with Sunwing where wait times were in excess of minimum 2hrs, then call would be dropped and a repeated attempt again...rinse and repeat for over 12hrs. Several attempts in airport with personnel who could not help. Attempted to "manage our flight" via Sunwing booking website, all options were greyed out denying access to any option. Finally after 39hrs we were connected to a Sunwing agent via phone, who advised us our flight time was rescheduled to yet another time, however, the flight board was not updated to new revised time. We cancelled our flight, as we were WELL over the 48hrs. All was said and done by 11:59 on 20 Feb 2025, and at 12:06pm same day, flight alert notification was sent out advising flight was cancelled. WORST experience EVER, vacation days wasted due to delay time, Sunwing customer service NIL, all sorts of varied excuses and stories given to us, absolutely ZERO avenues to even try to resurrect our vacation with alternate options. A COMPLETE AND TOTAL DYSFUNCTION that left us feeling hostage to and at the mercy of Sunwing's policies, not to mention feeling utterly abandoned, as ABSOLUTELY EVERYTHING was backed up by "not responsible for reasons beyond our control". We were able to start a claim for reimbursement, however, at present time, no guarantee we will see it. This is very unacceptable, and well beyond the Passenger Rights. Our biggest question: Why hasn't Gov't officials stepped in to STOP Sunwing from what we view as gross neglect and violation of Passenger Rights????? If you are considering booking with Sunwing, PLEASE RETHINK THAT CHOICE!!!!!!! We WILL be writing a detailed letter with all documentation of delays, weather reports, photos etc to our local MLA office. Also of note, is the aired news on CTV regarding this chaos, where hundreds upon hundreds were left stranded in various destinations for 5 days!!!! You should be SHUT DOWN SUNWING!!!!

Like most reviews, I am forced to give one star. If there were a zero or negative value I certainly would award it to this horrible airline. This airline by far is the WORST! Everything about this airline is awful.

We booked a trip in November for the week of February 14-21. My daughter who was at university worked extremely hard at school in order to enjoy this vacation to Mexico. Our flight got delayed which we understood because of a snow storm a few days before. However, the issue was that our flight kept getting delayed. We would get messages advising of the delay with a revised time. This happened for 2 days and finally we got a message advising we were flying out February 16 at 09:30. Let me tell you, that night no one slept. Everyone was on pins and needles anticipating another revised delayed flight message. This was emotional trauma!

We arrived at the airport checked in and went through security before heading to our gate. We boarded late and took off an hour later then scheduled.

We got to our destination finally only to be given a room other than what we booked. We booked a junior suite with 2 beds but got a room with 1 bed. We asked to be moved but we were told there was no other rooms.

We made the best of the situation because we now only had 5 of 7 days of our vacation to enjoy.

The night prior to our return we got the dreaded message that our flight was delayed until early next morning. I went to the front desk to ask for a later check out. The staff member was in the process of checking when the Sunwing agent came and proceeded to tell me I needed to check out at noon. I asked if he could help us extend our stay in our room for a few more hours but he was disinterested in helping. He said we needed to check out the go see them at their office.

SUNWING IS THE ABSOLUTE WORST!!!! DO NOT BOOK WITH THEM UNLESS YOU ARE PREPARED TO BE DISAPPOINTED AND ANGRY. THIS AIRLINE DOES NOT DESERVE ANYONE’S HARD EARNED MONEY!

Worst airline ever, they should be shutdown

Absolutely pure garage, kept saying flight from toronto to cuba was not delayed and was good to go on time. Had 100s of people line-up to check in and then the workers just started screaming "every flight is canceled you will receive a refund". Even while they are telling us this new people are arriving at the airport for their flight and the flight status is still showing as not delayed online. Offered zero compensation for all the useless costs I incurred that were not refundable. As simple 200$ voucher could have at least help cover the costs of flight back and hotel on 27th Feb which I now won't be in Toronto for. Run away!!!

Sunwing is an absolutely horrible company with no regard for human life.
We flew into Punta Cana on February 2nd for two weeks and we stayed at the Riu Republica.
It was time to leave and we found out from other customers that our flight was cancelled. No notifications. We were shipped off to another hotel to wait in the lobby for 6 Hrs.
My husband is diabetic and he had to scramble to get medication and had to pay for it.
We are still here and it is Wed. Feb. 19 and we are still here. They told us we were flying out today but after we woke up at 5;00 a.m we were stuck at the airport for several hours. Again no communication. We are sitting in the lobby all day because we have no room. This is so professional!!

I am extremely disappointed with Sunwing’s service. I booked an all-inclusive vacation, only to have my entire trip canceled the day before departure. Sunwing claimed they attempted to reschedule my flight three times, but it “didn’t work out.” While I understand unforeseen issues can arise, I have friends and family who work at the airport and confirmed that Sunwing flights were still operating on the day my friends and I were supposed to leave.

This level of unprofessionalism was completely unacceptable. I had already spent money preparing for this trip, exchanged my currency to USD, and worked hard to secure my vacation time. Instead of relaxing on a beach as planned, I was left stuck in Canada with no alternative options provided. Sunwing could have at least offered a different flight—even if it meant leaving a day later—but instead, they just canceled everything without even a courtesy call to discuss solutions.

This experience was incredibly frustrating, and I expect compensation for this massive inconvenience. I spent time and money preparing for this trip, and Sunwing should be held accountable for the disruption. I want travel vouchers and proper reimbursement for my expenses.

I would strongly advise others to think twice before booking with Sunwing. If you actually want to go on your vacation, book with a more reliable airline!

Delayed our flight twice, made us wait for 10 hours in the airport, then canceled our flight. Ruined so many vacations. I saw kids AND ADULTS leaving in tears after they kicked out about 100 people. Never flying with them again.

I gave Sunwing a 1 star but it should be a big ZERO. We came to Punta Cana on Feb. 2nd and we were supposed to be here for two weeks. We have been 3 days more but we were kicked out of our hotel and we sat in the lobby from 1;0O p.m until 9:00 p.m.
No communication whatsoever. The next day we had to check out of our room even though we weren’t leaving.
Again no communication. The hotel locked us out of our room with all our stuff in it. Wouldn’t let us in until we paid 350.00 U.S. We found out from other people that we were departing on Wed early morning so we woke up at 4:00 went to the airport to find out and no plane going to Toronto. Back to the hotel with no room. Some people slept in the lobby with no blankets or pillows!
We are waiting for a room again with no communication. DO NOT FLY WITH SUNWING!!!

I had with my flight, which was delayed by a full day. Due to this inconvenience, I had to incur additional expenses that I believe should be addressed by Sunwing.

The substantial delay forced me to purchase an alternative flight from Air Canada to ensure I could meet my work commitments and take care of my animals at home. Additionally, we could not extend our stay at the hotel without incurring further costs, and the prospect of staying an additional night at the resort would have amounted to $1000 or more which is simply unacceptable.

It's understandable that operational challenges can occur, but your staffing issues should not result in such a significant disruption to passengers' plans. I believe that a turnaround time of a few hours rather than a whole day is a more reasonable expectation.

Thanks for ruining my honeymoon

The delay was deemed OUTSIDE THE CONTROL OF THE CARRIER and as per the Air Passenger Protection Regulations. Sunwing fulfilled obligations by providing an alternate flight departing within 48 hours on WG5286 February 12, 2025. Therefore, you are not entitled to a refund of the unused portion of your airfare.

So let me stay in Mexico with 13 delays and not sure what time I’m leaving. Terrible company

Sunwing Vacations-Just as others have experienced our trip with Sunwing was a disaster. Starting with premier seat selections and a direct flight plan that we paid for in advance last April 2024 that changed a few days prior to our departure to endless flight delays, changes and a nightmare departure we will never travel with Sunwing again. Our seats were bumped and given to Westjet clients that Sunwing picked up in Calgary last minute. We were placed on a Swoop plane and told it was a dark flight. No on board entertainment or charger stations. They apologized for the inconvenience. We were informed that it was still considered a direct flight because we were informed to stay on the plane in Calgary while they picked up added passengers. The resort was good but when it came time to depart we sat in a hotel lobby for 6 hours where we received numerous confusing mixed messages about flight delays and constant departure time changes. Our hotel Sunwing representative was difficult to track down and at one point she actually ran in the other direction when she saw us coming. We were told to check out of our room only to be told that we needed to check back in because our initial flight had been cancelled. We finally left for the airport at 2:45am. Our departure flight was delayed twice, we were supposed to leave at 9:00am we left at 10:20am. I was informed by a member of the flight crew that Westjet sent a "rescue plane" to pick us up. We purchased Club Mobay so we could rest and get a meal at the airport. We arrived at 6:30am and despite C Mobay supposed to be open we were denied access. To date I have been reimbursed for C Mobay and the additional cost of premier seating on the way to Jamaica. We were denied a refund because Sunwing claims we only experienced a 3 hour delay. It was a gong show-Never again!