Productive conversation via livechat over a potentially difficult subject. I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat was helpful as they were able to read my email whilst on the chat But as I have no Internet I cannot upload the photos they need via internet chat
Company replied
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... See more
Company replied
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... See more
Company details
Information provided by various external sources
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contact info
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, United States
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Customer service
Spoke to a lovely gentleman named Jez twice and he really is an asset to this company. He made what could have been a complicated situation very easy to deal with. Very professional and efficient customer service.
March 13, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
A second-rate BT service
Supposedly a 'priority' connection but nothing happened after several days so used the cooling-off period to cancel, only to be told we owed them £50 for cancellation of a service that hadn't even started. BT have made a very poor choice using this company of thieves & their customer service representatives talk to you like you're inferior
March 10, 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Helpfully fast service
March 6, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Sending bailiffs to care homes
My father went into a care home in December 2024 after suffering a stroke. I have tried calling their cancellation number which was closed at weekends and had limited opening hours so I emailed.
I’ve only just discovered they have now instructed bailiffs to collect £128 from a man who is paralysed down one side.
Absolutely disgusting. I would implore anyone who was thinking of using them to not do so.
March 4, 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
great My contact with your customer services…
My contact with your customer services rep was understanding of my issue and resolved it very quickly after I had given more information to the issue
February 20, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
Very helpful
Hally was very helpful and managed to diagnose the problem and offer a solution very good interaction with Supanet,
February 19, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Betty was very helpful it's very…Betty was very helpful it's very patient and she was very kind and polite and she communicated quite effectively so great thank you very much
Betty was very helpful it's very patient and she was very kind and polite and she communicated quite effectively so great thank you very much
February 18, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
very patient and sorted the problem
February 12, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Stay away this is the worst provider…
Stay away this is the worst provider you continuously lose signal it’s slow and almost impossible to connect to your play station you have to plug in to the lan cable
When I missed a direct debit even though I called that same day I was charged £20 for this you do not get the speed you pay for , they suggested it was because my supply line was too old , this is utter rubbish as sky don’t have a problem with supplying the internet
This has been a nightmare from start to finish even tho I waited for my contract to end I still got charged
February 12, 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Hally was such an amazing and…
Hally was such an amazing and understanding person , she was quick to act and to get the issue resolved, plus the Pure work ethic is amazing , again thank you Hally you need a raise
February 12, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
hally was curteous,knowledgable,and…
hally was curteous,knowledgable,and organised
February 3, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Business as usual
My mother has just been put into a retirement home, and despite several years of being a loyal customer, it was 'business as usual' to close her account, no empathy, nothing, 30 days cancellation notice and return the router or a £69 fine. EVERY other company I have dealt with have been sympathetic and gone out of their way to make life easy, even the council!! Yes it's a business but really?
January 20, 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great experience very quick response
Great experience very quick response
January 30, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great chat line!
Among other things I like about this company, their chat line actually works! Needed to get a question answered quickly today and it was sorted in about two minutes from start to finish. Brilliant service. My contact today was Thomas, who was ultra-efficient and and knowledgeable.
January 24, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Scam message received,
Quick response to my query thus avoiding a potential scam message on my on-line account.
January 24, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick response
Quick response, polite and efficient.
Understood my problem and explained the issue.
January 23, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Definitely a scam
Definitely a scam. They charged £50 for changing my mind and then tried to set up a direct debit and then I worked out it would cost me £500 to cancel something that I didn’t sign up for. Stay away from them.
January 16, 2025
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
quick and easy to do
January 20, 2025
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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