I love everything Superdry!! I have a knee length wool coat with red satin lining and blue velvet epaulettes, it's gorgeous. I've always wanted a leather aviator jacket, I'm very happy with my Superdr... See more
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I am charged a wrong price. Saying it was on sale but the sticker hid the original price and the original price was same as the sale price. Superdry mislead a customer by charging a fraudulent amount.... See more
Superdry is always top quality, and the jacket I brought was perfect, i brought the tripple zip windbreaker bpack/red. The three zips work great together, the look can be changed drastically and it's... See more
The girl who served me was amazing. Didnt ger her name but i did let the manager know. She was so accommodating patient and helpful. I was unsure of colour's and clothes to pick and she not only helpe... See more
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Company details
About Superdry - Bullring
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU303 The Bullring Centre, B5 4BA, Birmingham, United Kingdom
- 01216 430691
4.4
Excellent
239 reviews
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Great service
November 23, 2022
Easy ordering for a quality Christmas gift.
It was an easy process to order the product on the internet. I collected instore and I was greatly impressed by the staff assisting me.
November 18, 2022
Poor service ,Great products
Poor service ,Great products, plenty of staff, till operation poor, only one till open with at least 4 in queue with other staff around till area but none opening other tills
November 23, 2022
Couldn’t find staff in the store to try…
Couldn’t find staff in the store to try a smaller size than I’d bought so I just returned the cords.
October 28, 2022
Friendly,Patient
Friendly, welcoming and very helpful staff. Staff member was very patient in helping choose a coat.
October 1, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bullring staff ,
My certain experience happened in Birmingham City Centre (Bullring). Where the staff literally don't care about the customer and they will make decision on behalf of you without even asking. They will mess up your entire day just because they don't know their own company policy about returns .The worst part is after making mistake they won't even say sorry and they gonna blame you for the mistake. Already have reported the incidence to the customer service but those two girls should give proper information about their own company policy ''again''.
September 30, 2022
Reply from Superdry - Bullring
Hi Muhammad,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback and can confirm that we have received your complaint. We are in the process of investigating this further with the store and our retail team and will update you as soon as we have further information. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry
Hi I came into your Birmingham store…in the bull ring
Hi I came into your Birmingham store and was greeted by a lovely guy he was very friendly and helpful which was really nice and I must say a rearaty these days in retail
October 1, 2022
I came Into the branch between 7:30-8pm…
I came Into the branch between 7:30-8pm to collect a package. My coat did not fit me, the staff were really helpful and friendly and was willing to help me find the coat in another size. Very helpful. Thank you so much.
September 23, 2022
Not happy that you guys have started…
Not happy that you guys have started charging for the delivery although the prices of your clothes are already quite high.
September 16, 2022
Reply from Superdry - Bullring
Hi,
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time. Due to increasing costs for delivery and returns we have made the difficult decision to begin charging for delivery. We do offer Click and Collect as a free service subject to the item being available for delivery from our UK warehouse, however if it is being delivered from our warehouse in Belgium a delivery fee will apply. We do still currently offer a free return service for our customers. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry
Lady in store was very helpful with…
Lady in store was very helpful with ordering sizes not in store.
September 4, 2022
Reply from Superdry - Bullring
Hi - We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Being black in superdry
I was constantly watched and followed in your store.Im a working man with money to spend like anybody else. I will not shop at your stores again.
September 1, 2022
Reply from Superdry - Bullring
Hi Wayne,
We're really sorry to hear of the experience you received at our Birmingham Bullring store.
We treat all feedback seriously, and we will send this feedback to the Area Manager to investigate with the store directly.
Thanks so much for your review and comments.
Kind regards,
Superdry Care Team
Beautiful varsity Jacket and affordable…
Beautiful varsity Jacket and affordable prices. Fit my daughter perfectly, we will recommend.
August 30, 2022
Great service!
August 18, 2022
Reply from Superdry - Bullring
Hi, Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
flip flops
I ordered a pair of black flip flops and some white ones as well, the estimated delivery was precise and the quality of shoe for the money is fitting
August 10, 2022
Reply from Superdry - Bullring
Hello Annie,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Top Service,So quick
I bought a few item, ready to collect next day -no problem...I have had lesser experiences with other brands. This has been the best...I'm a superfan now
August 10, 2022
Reply from Superdry - Bullring
Hi Farai,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Love for superdry
Good customer service. Best quality products. Always there is love for superdry. That’s what keep me purchase only from superdry.
August 3, 2022
Reply from Superdry - Bullring
Hello Aswath,
Thank you for taking the time to leave a review. We always aim to offer the best service to our customers every time, so we love to hear from happy customers. Thanks so much for your review and comments.
Superdry Care
Reply from Superdry - Bullring
Hi,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Reply from Superdry - Bullring
Hi,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
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