Sophie at your Superdry Chelmsford store was amazing. Helped us exchange a jumper, no hassle whatsoever, suggested items that would be a similar design just not wool that I'd been given as a present... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superdry only want people who are technically able to purchase their items. My mother attempted to buy a jumper as a gift from them but when it wasn’t in stock they refused to order her one in as she... See more
The lady who served me (sorry don’t know her name) was so helpful. The store didn’t have the particular tshirt I wanted, she found it online and ordered it for me to be sent to my home. She was so ple... See more
I ordered a few things online which came no issues. I needed to return one of the items and I seemed to have lost my email with order number and my online account didn’t have any information from this... See more
Company details
About Superdry - Chelmsford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41/42 High Chelmer Shopping Centre, CM1 1XB, Chelmsford, United Kingdom
- 01245 697581
4.4
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ordering and collection was easy.
January 12, 2024
Rosie was just great
Rosie was just great. Gave me lots of help without pressure to purchase
January 18, 2024
My first Superdry product, super happy
My first Superdry product, converted, love this coat, super warm, super comfortable vet happy customer, great customer service in store too
January 16, 2024
Staff
The staff were so helpful and even did the ordering on line for me to help me. Well done
January 7, 2024
Very helpful friendly staff
The staff who I spoke to were all very helpful and smiled,which makes such a difference.
The young lady on the till was especially cheerful.
January 9, 2024
staff very polite
January 7, 2024
Amazing customer experience
Sales advisor (I think she was the manager) was amazing (Chelmsford). She was incredibly helpful and managed an exchange of my coat really effectively. Really incredible customer service - thank you!
January 5, 2024
Love SuperDry
Staff were friendly and understanding, shop itself was well laid out and easy to navigate, changing rooms were spaciously comfortable.
December 22, 2023
Very helpful staff
December 26, 2023
Super staff at Superdry Chelmsford
T shirt is super, looks authentic vintage. Collected from Chelmsford shop. The staff member was really helpful & friendly. I’d made a mistake on my details and that made it hard for the package to be located but she persevered and it was found. We had a laugh & a joke about my mistake & I wasn’t made to feel stupid.
December 22, 2023
The staff in the Chelmsford branch are…
The staff in the Chelmsford branch are so helpful and friendly.
December 8, 2023
Assistant in store very helpful and…
Assistant in store very helpful and efficient ordering item I wanted to purchase. Item arrived very promptly.
Thank you , I will use Superdry again.
December 5, 2023
Great customer service
December 13, 2023
Great customer service
The customer service was kind and helpful. Very polite and chatty and my son was so happy excited to spend his birthday money and the staff made it special thankyou.
December 12, 2023
Staff were very helpful and polite
November 30, 2023
The 2 sales staff I met at the branch…
The 2 sales staff I met at the branch at Chelmsford were absolutely fantastic, so helpful and attentive, mate the whole experience a pleasurable one 👏
December 7, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.