Really liked the cargo pants but they had zips at the bottom of the legs and they were so long that I needed to hem them, which was impossible because of the zips, hence having to return them. When I... See more
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See what reviewers are saying
I wanted a specific style of pool shoes. I was near a SuperDry while on Holiday in Glastonbury. Thanks to the help of staff I was able to find online and have sent to that particular store so I could... See more
Bought a really nice winter coat for my daughter. She was really pleased. But when we got home we realised it had a stain which was hidden under the hood. As she has already taken the label off, I thi... See more
After shopping for a coat in several shops I knew straight away when I came across your shop that your jacket was the one I wanted - even though it was much more expensive than the others I had short... See more
Company details
About Superdry - Clarks Village
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
1&2, Clarks Village, BA16 0BB, Street, United Kingdom
- 01458 446601
4.8
Excellent
131 reviews
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The staff were what made my experience:
The staff were what made my experience great, I shopped in the Clarks village outlet on friday the 6th and the man and the till was very proffesional and approachable.
One thing I would like to tweek about my shop was when I recieved a an email receipt, I also got a paper one, I don't like having to bother with the email stuff, so maybe give the option to do email rather than making it manditory.
September 8, 2024
Easy to browse items excellent service
August 27, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely service
August 31, 2024
Reply from Superdry - Clarks Village
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
Lovely staff very welcoming
Lovely staff very welcoming fantastic quality merchandise always a win for me
August 29, 2024
Clean fitting rooms
Clean fitting rooms
Friendly staff
Disappointed no longer doing student discount
July 30, 2024
Reply from Superdry - Clarks Village
Hello,
Thank you for taking the time to leave a review about your store shopping experience.
At Superdry, we want our customers to have a really positive experience, so we are happy to see your valuable feedback about our Clarks Village store.
We use all feedback to learn and improve
Superdry Team
The store was spacious and clean
The store was spacious and clean. The staff were extremely helpful and friendly. We found exactly what we wanted.
July 26, 2024
Great Purchases and Customer Service
The staff were great and everything about the shopping experience within the Superdry store was amazing.
July 2, 2024
Very helpful staff
The member of staff on the changing room was very helpful. Staff were very friendly
June 4, 2024
Great team , Great Service
Great team and very good customer service from the team at Clarks Village , was looked after by 3 members of staff when asking for size checks , the the colleague at the checkout desk was just superb , well done all
May 21, 2024
Great bargain in the sale
Great bargain in the sale. Its a good shop all round and the staff are friendly.
May 21, 2024
Well mannered and friendly staff.
May 12, 2024
Bargain Jacket…
Good quality jacket which was a bargain in their Sale. Everybody has admired it. Polite and helpful staff.
May 7, 2024
I find the staff very knowledgeable…
I find the staff very knowledgeable about sizing & products
May 5, 2024
Reply from Superdry - Clarks Village
Hi Tracey,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Care
Product damaged, there was a hole.
I like the design, the customer service was great :), hence the two stars. My let down was discovering a hole (small) on the leg of the shorts. If I can have these replaced I will make it 5 stars
April 29, 2024
Pretty good
Pretty good, kind staff, good knowledge too by helping convert trouser sizing from (example) 28/30 to a uk 10
April 23, 2024
Always friendly staff and helpful
Always friendly staff and helpful. The music can be hit and miss, because we are older, but today we knew the songs. Great day shopping.
April 24, 2024
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