I buy a lot of Superdry clothes. I like their clothing style, especially the joggers and hoodies, which I've purchased a variety over the last couple of years. I find them comfy, durable, great qualit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't buy from them. Returned an item in good faith with a fault at purchase with proof of purchase and I was treated like a child by the woman in the store. She was rude, disrespectful and had zero c... See more
Very good website, easy to navigate, great great great products, superb variety and very easy to order AND to return. All very straight forward and a very pleasing experience all in all. The ladies... See more
I love Superdry! Been wearing there clothes for years. I’ve recently started to visit Superdry again and I could literally buy half the shop! Now getting my husband into the brand. Great quality and g... See more
Company details
About Superdry - High Wycombe
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Units 22/23, Eden Shopping Centre, HP11 2DQ, High Wycombe, United Kingdom
- 01494 450423
4.8
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase
I bought two jackets, one at a discount and the other at full price, and it seemed expensive to be honest, but the materials seem to be of good quality. I just hope I wasn't wrong with them.The girl from the till it was realy nice.
August 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy with the service from all…
Very happy with the service from all the staff. Happy with my purchase as well. Thank you.
August 9, 2024
Reply from Superdry - High Wycombe
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
Helpful staff arranged for delivery …
Helpful staff arranged for delivery of a brand new item when they couldn't fix one in store.
August 3, 2024
Helpful happy assistant
Helpful happy assistant who really wanted to help but absolutely no pressure to buy.
July 28, 2024
Reply from Superdry - High Wycombe
Hello,
Thank you for taking the time to leave a review about your store shopping experience.
At Superdry, we want our customers to have a really positive experience, so we are happy to see your valuable feedback about our High Wycombe store.
Superdry Team
The staff that served me were very helpful and so pleasant
The two jackets that I bought are fantastic, everyone was so helpful.
July 22, 2024
very good customer service
very good customer service, however , there was no sale at all apart from one rack of cloths despite advertising outside up to 50% discount
June 28, 2024
Reply from Superdry - High Wycombe
Hello,
Thank you for taking the time to leave a review.
We endeavor to give our customers a really positive experience, so we're really pleased to read your comments regarding our High Wycombe store and not your comment regarding the sale items.
We use all feedback to learn and improve.
Superdry Team
The man in the shop was very helpful in…
The man in the shop was very helpful in finding me the right backpack for me . He was very pleasant and his customer service was excellent
June 6, 2024
Second to none service
May 19, 2024
The young lad who served me was very…
The young lad who served me was very helpful and friendly
May 29, 2024
Staff was really nice and kind
March 30, 2024
Had a tear in my jacket that I bought…
Had a tear in my jacket that I bought and wore twice, full refund given as jacket in my size was not available.
March 10, 2024
The quality of the Men's City Chevron…
The quality of the Men's City Chevron jacket in grey was excellent and a great standout colour choice as opposed to the black option. I initially bought the XL size as per the fitting chart, but having tried it on, the fit was a little oversize. Within 24 hours of ordering the large size as a replacement, it was ready for collection at the store and a refund on the XL was completed. The store assistant was very efficient, polite and gave welcome feedback on the replacement jacket. This was my first ever purchase from Superdry, so I'm impressed. Hence the 5-stars for a pleasant customer experience.
February 25, 2024
Very good service
Very helpful in store to refund and then reorder a faulty hoody. Free delivery on new order and refund received the next day. Very impressed with the service.
February 12, 2024
Quick and easy checkout
February 8, 2024
Good service
February 14, 2024
Unprompted review
Everything okay
Everything okay. Package arrived in good condition.
Very pleased with purchase.
Good luck to All Team.
And Happy New Year...
January 31, 2024
Super staff
February 11, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.