Great customer service in the Livingston branch! There were delays with an item that hadn’t been in stock and was being posted to us. However, the store managed to sort out a speedy refund and provi... See more
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The shop was nice and tidy, super organised. There was a nice ambience about the store. It was very quiet and there were not many people around, I was there after lunchtime. I found the custom... See more
Company replied
We ordered two hoodies for my son. They arrived in time but we're too small. We chose replacements and opted to take our returns back to the shop. In the shop my son saw a hoodie he preferred to the r... See more
I ordered the same jacket last week which I had to return to Livingston store as it had faulty studs at the hood which means it can't stud. The girl in the store had put on my receipt that it didn't f... See more
Company details
About Superdry - Livingston
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 337 Almondvale South, EH54 6HR, Livingston, United Kingdom
- 01506 436349
4.8
Excellent
281 reviews
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Great staff
The staff member was very helpful giving information about sizes and details of the returns policy
December 1, 2023
Great customer service
They have great customer service in the store and couldn't have been more helpful
November 22, 2023
Winter Coat
Good fit for size, good quality, keeping warm in Winter and in colour Sandstone 👍🏻
November 25, 2023
Staff were great
Staff were great, let me look around, offered help and were very helpful.
November 21, 2023
Staff at tills helpful and pleasant
Staff at tills helpful and pleasant
Found items looking for and sizes
Just a shame max female size is 16, don’t know why they changed it as now can’t get my size p
November 22, 2023
Clean well laid out store
Clean well laid out store. Helpful, friendly staff especially boy who served me at till point
November 22, 2023
Great products/friendly staff
Great products. The service was friendly and engaging with a smile.
November 21, 2023
Great clothes fantastic styling
good stock in branch always has all the sizes. Product quality is the main thing that and the super dry style
November 21, 2023
love superdry clothes and so does my…
love superdry clothes and so does my hubby and daughter. Can be pricey at times though. Staff always friendly and polite
November 21, 2023
hassle free transaction
hassle free transaction - bought on line - recipient changed their mind, returned without fuss
October 19, 2023
Value for money
Great selection of coats and jackets. Good value for money.
Staff very helpful.
October 22, 2023
Not impressed
Where do I start? Bought a jacket for my daughter it was too small. So called livingston shop to see if I can do a straight swap? Told yes No problem. Goes down tell the girl on the till I asked on phone to swap told yes. So I said I'm wanting a straight swap like for like just the next size up. She then said we have the next size in stock. So off my daughters go to get it and put it up on the till to be told that'll be £94.99 please. I've put it through as a refund on your card. I forgot you wanted to do a straight swap. I told her this was no good I didn't have my card with me to buy another 1 and needed it for my daughter for school. The manager then comes over calls CS to be told nope you have to repurchase it. This now left my daughter without a new jacket for school through staff incompetence.
August 8, 2023
May use AI-assist with repliesRead more
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Store staff helped me order bag to be…
Store staff helped me order bag to be delivered to me. Arrives fresh and only a few days later. Great staff at Livingston store, really helpful.
August 7, 2023
Reply from Superdry - Livingston
Hi William,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Amazing service
Amazing service, always served with a smile and great products. My favourite go to
August 2, 2023
Polite and very helpful member of staff
June 22, 2023
Reply from Superdry - Livingston
Hi, Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we are happy to hear you are happy with your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards, Superdry Care
Quick easy delivery
Quick easy delivery, clear website. Unfortunately had to return to a store which was located in Livingston. Staff were excellent, pleasant and helpful.
May 25, 2023
Reply from Superdry - Livingston
Hi Linda,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Never again so much on postage
Never again so much on postage - a third of the cost of item which had to be returned
April 23, 2023
Reply from Superdry - Livingston
Hi Pam, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience. Due to increasing costs for delivery and returns we have made the difficult decision to charge for these services. We do offer Click and Collect as a free service subject to the item being available for delivery from our UK warehouse, however if it is being delivered from our warehouse in Belgium a delivery fee will apply. We do offer free returns to a Superdry store. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
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