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Superdry - Outlet Bicester Reviews 

43
TrustScore 4 out of 5

4.2

Outlet Village Unit 5a, 50 Pingle Drive, OX26 6WD Bicester, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Very nice jumper. The neck was a little higher than expected. True to size givn̈g a good fit. Good colour. It looks very comfortable and flattering.

Rated 4 out of 5 stars

I like everything but it would be great to change some design in relation to the lights. From my experience it's slightly dark so it makes people difficult to try clothes and choose a proper colour wh... See more

Rated 5 out of 5 stars

Shop floor staff really helpful with advice & product knowledge despite me visiting minutes before closing on a Sunday. Manager very understanding & accommodating with my return which was just out... See more

Rated 4 out of 5 stars

First experience, Friendly service. Bought two coats, one was too small, refund process was quick and easy, all done via email. New experience of no hassle refund thanks.


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Outlet Bicester

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Outlet Village Unit 5a, 50 Pingle Drive, OX26 6WD, Bicester, United Kingdom

  • 01869 250541

4.2

Great

TrustScore 4 out of 5

43 reviews

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4.2

All reviews

(43)

13,348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & Easy.

More light than usual stores. Not messy so easy to find the stuff we were looking for. Sometimes Bicester can be heaving and the products are just dumped by customers everywhere but not this time

December 2, 2023
Rated 4 out of 5 stars

I like everything but it would be great…

I like everything but it would be great to change some design in relation to the lights. From my experience it's slightly dark so it makes people difficult to try clothes and choose a proper colour what, at times, prevent from buying.

December 4, 2023
Rated 5 out of 5 stars

i bought 3 items sadly 2 didn’t fit

i bought 3 items sadly 2 didn’t fit
i have terminal cancer and couldn’t go back to exchange for almost 7 weeks
guy was so nice offered full refund or exchange
that was at Bicester outlet
thank you for your kindness

July 12, 2023
Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality product as always, thanks!

September 3, 2022
Superdry - Outlet Bicester logo

Reply from Superdry - Outlet Bicester

Hi - Thank you for taking the time to leave a review. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care

Rated 5 out of 5 stars

I went to the bicester village store…

I went to the bicester village store and I was helped find what I needed fromEmily, she is a great shop assistant.

July 31, 2022
Superdry - Outlet Bicester logo

Reply from Superdry - Outlet Bicester

Hi Viviana,

Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.

Superdry Care

Rated 5 out of 5 stars

Super

Love the dress it was delivered promptly. Good service.

July 19, 2022
Superdry - Outlet Bicester logo

Reply from Superdry - Outlet Bicester

Hello Aelya,

We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.

Superdry Care

Rated 1 out of 5 stars

I have given a low rating as I payed…

I have given a low rating as I payed for next day delivery on 2 items and 3 weeks later I still have not received either ...the courier hermmes have the parcels and after complaining they said they would be another 48/72 hours more that was 5 days ago still no parcels! I will be contacting super dry for a refund of payments for next day delivery ! Rubbish service!

April 28, 2021
Superdry - Outlet Bicester logo

Reply from Superdry - Outlet Bicester

Hi,

We apologise for the issues you have experienced with your recent order.

We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.

We are happy to see one of our customer service advisors has since dealt with the issue in regards to the order number you provided. That order was only 9 days old, not 3 weeks. If there is another order you are also having issues with, please get in contact with us about that one too.

We appreciate your feedback and would like to thank you for taking the time to review us.

Kind Regards,

Superdry Care.

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