Superdry - York Outlet Reviews 

Staff very helpful

The item was too small I have returned it asking for a larger size and have not received the larger item and I have not been contacted

The cloth of the store , the staff is also very good with the customer, their collection is amazing I love the store

Very good service, before purchasing partner was looking for her blue light card to get discount but the lady said its ok if cant find. got us sorted with the discount then provided me with warranty information and signed me up to discounts and promotions

Bought a hoody. Really well made, great material even down to the little metal bits on the end of the strings around the hoody. Really pleased with it. I got two for £60, which for the quality is a really good deal

Well designed clothing and its great quality. Helpful staff too.

I love my coat and it prefect and lot of pocket Iove it and good price happy with it.

Excellent service, nice product, well packed, very happy

Very good customer service

Good quality at better price.

The Staff was behind the counter charging us , and she took an extra mile to show us what we couldnt find unlike other brands , they wont even bother to help you find what you need.

it was a busy night with only 2 staff members managing really well.

the brand quality is always good

Very good quality clothes at amazing prices

Brought this coat for my daughter for school. Great coat, nice and warm, good sized hood.

Found what we needed very easily, great customer service and great music too!

I have ordered many times from the website, always great clothing and great service and delivery.

Helpful staff on the paying desk. Gave me 10% discount even though my app wouldn’t load on my phone due to the WiFi.

Very helpful staff. Held my item in the back office until I travelled down to York

I really like the products but this is the second time the courier Evri has let you down.

ordered a Double Breasted Wool Blend Coat (£174.99) from Superdry on 19 October 2025 for delivery. The courier, Evri, falsely claimed the parcel was “delivered through the letterbox” and even uploaded a photo of themselves holding the parcel in front of a random mailbox area — not delivering it, not at my flat, and not in any secure location.

I live in a secure new-build block with locked letterboxes that can only fit letters and small envelopes. A coat could never fit inside, and my door buzzer was never pressed. I was home all day. This is clearly false proof of delivery and a failed delivery.

When I contacted Superdry, I was met with a template response asking me to check sheds, garages, or neighbours — which shows they didn’t read my email or the evidence I provided. I had already explained that there are no such areas and that the parcel was never delivered.

It’s shocking that Superdry continues to use Evri, given their reputation for lost and falsely marked parcels. I’ve had to chase both companies for an item I paid for, while Superdry’s response has been dismissive and slow.

I’m still waiting for a proper investigation, refund, or replacement. Absolutely unacceptable service from a brand I previously trusted.

It’s amazing