I received wrong order. I bought clothes worth 400 dollars and received xl boxer only. No body is replying back to email since 1 week
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Superdry store here in San Francisco your Market street location in Westfield Mall closed. I know the company hasn’t done so well during the Pandemic. I usually shop when Superdry had sales on thei... See more
Love Superdry and the clothing. Super stylish. I went into the store and the team was very helpful with getting things off the rack and ordering online when something was sold out in the store
It is easy to order online and very easy also to return the item/s without question. They very accommodation to answer all your concerns. And the refund is very fast. Hopefully they have more store lo... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
845 Market Street #113, 94103, San Francisco, United States
- 415 371 0054
2.8
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received wrong order.
I received wrong order. I bought clothes worth 400 dollars and received xl boxer only. No body is replying back to email since 1 week
April 17, 2023
Sent the wrong size
Sent the wrong size. I sent a message to your customer service and did not get a response. I ordered size 6 you sent size 7. I tried wearing them with socks but still too big. I bought a size 6 from a 'superdry' seller on eBay. Since I bought another pair, I would like a refund. I don't know how you decided to send the wrong size.
February 14, 2023
My Superdry store closed in SF! But online, still open!!!!
My Superdry store here in San Francisco your Market street location in Westfield Mall closed. I know the company hasn’t done so well during the Pandemic. I usually shop when Superdry had sales on their hoodies!!! I actually own several Jackets and gear (backpack hat) I buy the Polo’s for work! I am a big guy but you XL, XXL, XXXL sizes fit me well along with your jackets. My last order I got 2 polos, a crew sweatshirt, and a leather vintage jacket! I will continue to shop online because your prices are right for the fashion, quality durable clothes and fast shipping. Customer concerns through e-mail are responded within 24 hours!!! Stay open online for me! You will have my business! If you come back to SF I’ll be there at your Grand Opening!!!❤️
April 30, 2022
Love Superdry and the clothing
Love Superdry and the clothing. Super stylish. I went into the store and the team was very helpful with getting things off the rack and ordering online when something was sold out in the store
January 21, 2022
Good and easy
It is easy to order online and very easy also to return the item/s without question. They very accommodation to answer all your concerns. And the refund is very fast. Hopefully they have more store location.
May 29, 2021
I have been a fan of superdry for years
I have been a fan of superdry for years and am a big guy so flag that at least online you have big sizes
March 24, 2021
I love the quality of jackets and…
I love the quality of jackets and honeslty I don’t
Go anywhere else anymore. Super dry has it all
March 16, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.