You have no instructions on how to do a reclamation on goods. The hoodie’s necline was so tight I can hardly get it on. Clearly not welI designed product. I would have kept it otherwise. And now I ha... See more
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In these days it is ridiculous that customer needs to pay for return costs! Please revise how real webshops are running their business and learn something. Same stupidity applies to the need to print... See more
The delivery time was excellent as well as the quality of the products (as usually). When choosing the size I recommend to take one size bigger, especially if you are a Scandinavian
Returning product is a bit complicated process and it is customers responsibility to cover expences. This combined with partly google translator based website and emails with a broken language (finnis... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.fi
- www.superdry.fi
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick delivery and great products!
January 11, 2020
Unprompted review
Site doesn't work properly
Site doesn't work properly! I was able to order jacket and paid it but after few days got info that my order was cancelled because the product was out of stock!
November 30, 2019
Unprompted review
Sizes doesn't match between different…
Sizes doesn't match between different products. Ordered a hoodie and a shirt in same size and shirt was way too small compared to hoodie. The worst thing is that returning the shirt back form Finland costs about the half of shirts price.
Won't order anything from you again.
October 8, 2019
Unprompted review
Reply from Superdry FI
Hi
We apologise for the issues you have experienced with your recent order.
As there are no official British guidelines on sizing interpretations do vary from company to company. Superdry as a brand is intended to be slim fitting and this does result in our products being smaller than other brands.
We welcome all customer feedback and appreciate the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind Regards,
Superdry Care.
I recently made an online order and…
I recently made an online order and chose to use online banking to pay. At first it was somewhat confusing. It did not seem clear to me which iban number to use, who the payee was, and where to use the reference number. Anyway, I did receive help and fairly fast messages via email to clear it up.
October 4, 2019
Unprompted review
SUPERDRYFI186980
SUPERDRYFI186980
In this order Superdry delivered me a men's coat where there was a huge hole inside the pocket. As I returned that to Belgium I had to pay almost 30euros for the delivery, and the only reason for the return delivery was an unacceptable product delivered to me.
I am very unhappy with this type of customer treatment, and will buy from superdy only if my children do not accept anything else in the future. Very bad experience from delivery perspective. I think it's outrageous to make customers pay for your own mistakes. Bad service.
October 2, 2019
Unprompted review
Reply from Superdry FI
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great
Cheap, good quality, fast delivery, good looking web page User Interface
September 24, 2019
Unprompted review
i sent email because i wasnt happy w my…
i sent email because i wasnt happy w my order. No reply and its been a week. And yes I have checked all my emails.
August 27, 2019
Unprompted review
Reply from Superdry FI
Hi,
We apologise for the issues you experienced with your recent order.
We received an extremely high volume of customer calls, emails and returns over the recent promotional period and this has resulted in a delay in our response times. Our Customer Services team is working hard to clear this backlog and requests are processed as soon as possible.
We would like to assure you that we have taken steps to ensure our customers do not experience this kind of delay again in the future and thank you for your patience.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
It was a bit late
It was a bit late, I was expecting my order is coming from Finland, but it is ok, maybe it is my misunderstanding. It worth waiting.
August 26, 2019
Unprompted review
everything worked👍🏼
August 24, 2019
Unprompted review
Everything went well from ordering and…
Everything went well from ordering and payment to delivery. I paid with wired transfer. They sent me notification that the payment has arrived next day. I also received several status updates to know exactly where the shipment was.
August 21, 2019
Unprompted review
Good service
Good service, product, and fast shipment. Only problem is, that the package was in Finland in about two days, it took almost a week after that to reach its goal. Suppose that's not originally the company's fail.. :)
August 13, 2019
Unprompted review
The shopping experience was nice
The shopping experience was nice, webpage was clear and easy to follow. Products came in time but a big negative issue is that you need to pay all the expenses when returning products. Sending packages from Finland to abroad is very expensive and if I would have known that return wshould br covered by the customer (my own fault that I didn't check this before ordering) I would have not ordered since it is too risky.
July 24, 2019
Unprompted review
Asiakaspalautus on maksullinen
Asiakaspalautus on maksullinen. Client return is on your own cost.
July 22, 2019
Unprompted review
I bought a jacket but the product was…
I bought a jacket but the product was not good and I made a request to retrieve the product but was refused and retrieved me 10 €... Again I did not buy from Superdry
July 21, 2019
Unprompted review
Reply from Superdry FI
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Mostly good
Mostly good. Except i can not return ordered stuff without payment. From Finland it cost a lot
July 14, 2019
Unprompted review
Easy to use and prices were good
Easy to use and prices were good. I received my goods within 5 days.
July 11, 2019
Unprompted review
Paying 27€ to return a jacket was NOT…
Paying 27€ to return a jacket was NOT fun
June 27, 2019
Unprompted review
Reply from Superdry FI
Hi
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
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