Superdry CA (English) Reviews 

3,212
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Very confusing sizing when ordering from Canada. I ordered once using the US sizing chart and I got the correct coat. Next time I ordered another coat and it was in UK sizing (not the same as the last... See more

Rated 5 out of 5 stars

Superdry is a quality product which we have continued to purchase. My husband, who is 57, continually receives compliments on his T-Shirts and asked where to purchase them. WE have told our family... See more

Rated 1 out of 5 stars

While I like the quality of their jackets, The customer service to Canadian customers is nonsense, Returns are not free, delivery takes 2 weeks and the sizes are inconsistent with North American siz... See more

Rated 1 out of 5 stars

The measurements are not exactly American since I bought a 2XL which in American measurements should've been big enough for me. I returned the jacket over a month ago but never received a refund for... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


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3.0

Average

TrustScore 3 out of 5

3K reviews

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3.0

All reviews

(3,212)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy process

Very easy to navigate their on line inventory and the ordering process. I can not comment on the quality until I receive my order. Note* this is my first Superdry purchase.

January 25, 2022
Rated 5 out of 5 stars

Good fit

Good quality and good fit, i wish they provide better/detailed description about the products.

January 20, 2022
Rated 1 out of 5 stars

Read before buying !!

Recent order included Sweatshirt (Organic Cotton) size M. The arrived product is marked as size M, however, the actual size is S. I contacted customer support on Chat, which turned out to be waste of time, sent an email with pictures of the product. Customer Service responded with ” Our Sizes can differ greatly between our products and even between colours in the same product. This is due to the cuts, materials and dyes used during production. Some dyes can cause the materials to constrict and others to relax creating this difference. Sadly we would not consider this a fault but if you wish to return the product, you are welcome to send your order back to our warehouse at your own cost”. They basically don’t stand behind their product quality. Needless to say, I’m furious. How a business handles problems says a lot about its integrity. Superdry has none.

January 18, 2022
Rated 5 out of 5 stars

I am extremely satisfied with recent…

I am extremely satisfied with recent purchase made on Superdry website. The order processing and delivery were all arranged super fast. Quality of products received are very good. Will definitely spread this experience to friends and relatives and will be continuing purchase on superdrystore.ca

January 15, 2022
Rated 5 out of 5 stars

Clothes are great but fit small

Clothes are great, as is quality. I just wish there was a bigger size. I’m a large in other brands and xxl can be sometimes tight on super dry clothes. I’m 6’1 and 228 lbs, I’m not overweight or huge. So I could see how anyone bigger wouldn’t be able to wear super dry.

January 14, 2022
Rated 5 out of 5 stars

Great quality products but weird sizing

Great quality products and I appreciate that the price-is-the-price when shipping to Canada; there’s no ridiculous hidden charges after the product ships.

I’ve always been a fan I just wish they would update their sizing to be consistent with the rest of the world. Currently a size XXL fits more like a Large so don’t throw anything in the dryer or you’re hooped.

January 10, 2022
Rated 5 out of 5 stars

good

came very fast. I order one size bigger that they recommended. I was right. very satisfied. they are maybe a little bit too flary on the bottom.

January 9, 2022
Rated 5 out of 5 stars

Your clothes are so nice

Your clothes are so nice! The material is amazing and they last forever. I have a 5 year old hoodie I wear to work every day and it's still in great condition, and I'm a carpenter!

January 9, 2022
Rated 1 out of 5 stars

Don’t buy from them

Ordered some pants. Address was missing the Number of the municipal address. Not sure if it was a glitch or my error. I contacted them immediately. I have already spent countless hours trying to get them to fix the error. I even contacted the CEO. Initially, they were unwilling to do anything. After many hours they had agreed to contact the Courier. I am now asking for confirmation of the address correction. All I am getting back is: We are so sorry there is nothing we can do. This is ridiculous. I was even informed by one agent that they will not assist with any claims of loss or theft on this parcel (James). So Superdry is trying to weasel out of responsibility. This is not right for any retailer. I have fully documented this and do hold Superdry fully liable for any instance related to this.

January 8, 2022

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