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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I PUT MY ORDER ON 12TH JUNE AND RECEIVED IT EARLY AUGUST. THE FLOUR RECEIVED IS VERY GOOD AND USUALLY I WOULD GIVE A HIGHER SCORE. AS IT TOOK SO LONG TO GET THIS IS WHY I HAVE GIVEN A MUCH LOWER SCO... See more
Company replied
I ordered 2k of cashew nuts and the order arrived on time no problems. My complaint was that the quality and taste of the product was well below my expected standard. I am dissapointed with the... See more
The delivery took forever, several weeks! The box was crushed and the crackers I ordered were all broken. Looks like the box was at the back of the warehouse. Will not be ordering from this company... See more
Company replied
Company details
- Health Food Store
- Fair Trade Organization
- Fitness and Nutrition Service
- Online Food Ordering Service
- Organic Food Store
- Supermarket
Written by the company
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Contact info
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, United Kingdom
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good reliable service
Very good reliable service, very good value for money too . Packaged well and delivered on time.
March 25, 2026
Excellent service
March 25, 2026
Excellent value good quality updates…
Excellent value good quality updates were given delivery with care
March 25, 2026
Awful company
Awful company, messed up my order, did nothing to correct the issue. Then made getting a refund as difficult as they possibly could. Still haven’t even yet received my refund despite ha in returned the product ages ago.
DO NOT BUY FROM THIS COMPANY.
February 27, 2026
Unprompted review
Reply from Superfood Market
Hello,
Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience.
We can confirm that the returned item arrived back with us on Wednesday, and the refund has now been processed. It may take a few working days for the funds to appear in your account, depending on your bank.
We completely understand how frustrating this experience has been and apologise for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact our customer service team and we will be happy to assist.
Kind regards,
The SFM Team
Perfect for Organic Produce
I love buying ground Brazil nuts and ground almonds from here regularly. I make protein cookies with them!
February 9, 2026
Would strongly recommend you do not buy…
Would strongly recommend you do not buy from this organisation. I purchased a quantity of 4 of a product. The shipping costs were 40% of the product if I bought only 1 item so I decided to buy 4 with the same shipping cost. I paid and they accepted my order. The following day I received an email saying they had sent me a partial refund because they didn't have the stock. When the delivery arrived they had sent a product I didn't order and they still charged me for the higher priced product I paid for and the full shipping costs. Be very aware - it is clear that when they accept an order they are not checking if they have stock, they will not give you the option to cancel your order, they will ship alternative items and the shipping costs are their way of making high margin at the customers cost. Terrible experience.
February 5, 2026
Unprompted review
Reply from Superfood Market
Hello
We’re very sorry to read about your experience and the frustration this has caused. That is certainly not the service we aim to provide.
To clarify, when an item goes out of stock unexpectedly, our system may automatically issue a partial refund for the unavailable product. We do not intentionally send alternative items without reason, and we apologise if there was any confusion regarding what was dispatched in your order.
Please be assured that shipping costs are set by courier rates based on parcel size and weight, they are not used to generate additional margin. We understand how it may have appeared in this situation, and we’re sorry this wasn’t clearer at the time of ordering.
If you have received an incorrect item or believe you were charged incorrectly, please contact us directly at hello@superfood-market.com
with your order number so we can investigate and resolve this properly for you. We are more than happy to put things right.
We genuinely regret that your experience has led you to feel this way and hope you’ll allow us the opportunity to resolve it.
Kind regards,
The SFM Team
Charged £42 for 2x 70g bars of…
Charged £42 for 2x 70g bars of chocolate!
Order 20x bars and can’t get anyone to respond to me re a refund.
January 31, 2026
Unprompted review
Reply from Superfood Market
Hello
We’re very sorry to see your review and for the frustration caused.
We can see your order was refunded.
We apologise for any inconvenience caused. If there is anything further you need, please don’t hesitate to contact us directly at hello@superfood-market.com and we’ll be happy to assist.
Kind regards,
The SFM Team
where has all the food gone?
I loved this site, used it to bulk buy many foods for my pantry.
I went away for a short while and when I returned I have learned they've removed the majority of stuff I used to get, any anything else is out of stock.
Also seems to be an issue with pricing? some of the herbs I used to get, instead of a coupe of pound, are costing 16? for a small 20g box of herbs?
so confused and annoyed
January 12, 2026
Unprompted review
Reply from Superfood Market
Hello
Thank you for your review, and we’re sorry to hear about your frustration.
Following our recent relaunch, some products you previously purchased are no longer available and others may be temporarily out of stock while we rebuild our range. We completely understand how disappointing this can be.
We’re also currently working on fixing pricing issues that have arisen during this period, and we appreciate your patience while these are resolved. We hope to offer a more consistent range and pricing again very soon.
Kind Regards
The SFM Team
Submitted an order just before…
Submitted an order just before Christmas. Arrived promptly and safely. Able to get what I needed for Christmas stockings.
December 17, 2025
Reply from Superfood Market
Hello
Thank you so much for your kind review! We’re really pleased to hear your order arrived promptly and safely, and that you were able to get everything you needed for Christmas stockings. 🎄
We really appreciate you taking the time to share your experience and hope to see you again soon.
Kind Regards
The SFM Team
Consistently cancels orders on eBay
Consistently cancels orders on eBay. Ridiculous low prices to bait buyers or outrageously high prices that no one would purchase, note their stock items never change from 20,253, most positive replies are automatically generated to swamp the genuine numerous negative comments, very peculiar business.
December 28, 2025
Unprompted review
Reply from Superfood Market
Hello
Thank you for taking the time to leave a review. We’re sorry to read that this has been your impression of our business.
We want to reassure you that we do not list items with the intention of misleading customers. Order cancellations on eBay can occur for a number of operational reasons, and we appreciate that this can be frustrating when it happens. Since our recent relaunch, we’ve experienced some teething issues and are actively working to improve our systems and processes to reduce cancellations and improve consistency.
Our pricing is set based on market conditions and stock availability, and stock figures shown on marketplace platforms can sometimes appear static due to how those platforms display inventory rather than reflecting real-time levels.
We genuinely value all feedback, both positive and negative, and our responses are written by our team to address concerns where possible. If you’d be willing to reach out to us directly, we’d welcome the opportunity to discuss your experience further and clarify any concerns.
Kind Regards
The SFM Team
Order 10 items and they cancelled all…
Order 10 items and they cancelled all ten 3 days after as said they had priced to cheap which is not my fault they were my disabled boy Xmas present and really upset him was given no response just told they put up to cheap so just cancelled no re fund no goodwill gesture nothing
December 23, 2025
Unprompted review
Reply from Superfood Market
Hello
We’re truly sorry to read this and to hear how upsetting the situation was, especially given the items were intended as a Christmas present for your son. We completely understand how disappointing that must have been.
On rare occasions, pricing errors can occur on our website. When this happens, and the price is significantly incorrect, we are unfortunately unable to honour the order and have to cancel it. We understand this is frustrating, and we’re very sorry for the distress this caused.
Please be assured that when an order is cancelled due to a pricing error, a full refund is automatically processed back to the original payment method. If you have not received your refund, please contact us directly at hello@superfood-market.com with your order number so we can urgently investigate this for you.
We sincerely apologise again for the disappointment caused and appreciate you bringing this to our attention.
Kind regards,
The SFM Team
Promptly delivered
Promptly delivered, packed with care, fantastic choice and very competitively priced to suit all budgets. Much recommended.
November 21, 2025
They very odd behaviour.
They accepted my order and several days later declared the order was cancelled out of the blue. I asked for an explanation which generated a reply describing the usual reason they cancelled orders - like short dates or damaged stock. I thought this activity was very odd indeed but I managed to purchase the items I was seeking elsewhere so no big deal just annoying but I'm unlikely to try again.
September 22, 2025
Reply from Superfood Market
We’re very sorry for the frustration caused by the cancellation of your order. Occasionally, orders are cancelled due to stock issues, short-dated items, or damaged stock, and we understand that receiving a cancellation after placing an order can feel confusing and inconvenient.
Hello
We’re glad to hear you were able to find the items elsewhere, but we completely understand your annoyance and disappointment. Your feedback is very valuable and helps us improve our processes to prevent similar issues in the future.
Kind regards,
The SFM Team
Dissapointed with taste and quality of product.
I ordered 2k of cashew nuts and the order arrived on time no problems.
My complaint was that the quality and taste of the product was well below my expected standard.
I am dissapointed with the order.
September 25, 2025
Unprompted review
Quality product
Excellent product,recived on time in very good packaging. Very happy recipient. Thank you
August 11, 2025
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