I have sent groceries to Cuban friends several times and they have got it, and were delighted to receive the food, was able to get delivery just as all traffic stopped in Cuba, they made sure my purch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a standup company. Prompt service, very polite messengers, and they have items in stock that are difficult to get in Cuba. However, their sister company Envios23, is a different story. Paying... See more
Company replied
Very very very poor customers privacy policies. I have purchased a few times ...but... they requested from my wife this: 1- Copia de la Licencia de conducir 2- Copia de su estado de cuenta... See more
Company replied
Stellar customer service, prompt delivery, and the delivery people are always courteous and go out of their way to be helpful to relatives in Cuba. Access to many hard-to-find items. It is a heaven-se... See more
Company replied
Company details
Written by the company
SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba sea fácil, rápido y seguro, con atención personalizada en cada pedido. Pagas con VISA, MasterCard y otros métodos de pago, siempre con total confianza. Nuestro compromiso es ofrecerte una experiencia de envíos a Cuba confiable, transparente y sin preocupaciones.
Contact info
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, delivery was well packed and arrived a day earlier than expected ! Quality products. To be honest, prices are comparable to what we pay in Ontario, and delivery fee is very reasonable. This was my second order to friends in Cuba and will continue to use your service and recommend to others.
November 24, 2024
Unprompted review
Reply from Supermarket23
We’re so grateful for your feedback and truly appreciate it! We would be absolutely thrilled if you continue to trust our store and think about using our services again in the future.
I am very pleased with the service
I am very pleased with the service, it was much quicker than I expected. I will be placing another order soon. I highly recommend SuperMarket 23 so far. Very happy thank you
November 16, 2024
Unprompted review
Reply from Supermarket23
We would like to express our sincere gratitude for your feedback. We hope that you will consider continuing to shop with us and utilizing our services in the future.
Helping Cubans from Canada made easy
Variety of items is great. Easy to order and pay from Canada. My family received their delivery in 2 days and were just thrilled. Thank you for making it possible to help our Cuban family/friends, it is so hard for them right now.
October 28, 2024
Unprompted review
Reply from Supermarket23
Nos alegra mucho saber que su usted y su familia están satisfechos con nuestro servicio ¡Gracias por confiar en nosotros!
...always the best....A1...amazing…
...always the best....A1...amazing company, amazing staff and service. Thank you. Rick
October 19, 2024
Unprompted review
Reply from Supermarket23
We really appreciate your review, . It's a pleasure to know that we meet your expectations. We hope to continue counting on your preference!
Reply from Supermarket23
Thank you very much for your comment! We are happy to hear that you have had an excellent experience with our service. Thank you for trusting us!
Muy buen servicio y calidad de productos
September 26, 2024
Unprompted review
Reply from Supermarket23
Muchas gracias por su valoración. Nuestra prioridad es su satisfacción
Reply from Supermarket23
Thank you for your five-star review! We are glad to hear that you found our service excellent. Your satisfaction is our priority, and we look forward to continuing to serve you in the future. Thank you for choosing us!
Fantastic service
Fantastic servicio, a tiempo, y respetuoso. Muchisimas gracias!
September 12, 2024
Unprompted review
Reply from Supermarket23
Muchas gracias por su valoración. Nos alegra saber que tuvo una excelente experiencia con nosotros
Damage products
Company is improving a lot but still so many issues with items. Then if you go to Cuba and spend there long time when you come back you start the claim of some spoiled products they tell you sorry ours providers won’t accept this and won’t return nothing or give you the credit 😳. Regard eggs, chicken boxes with missing chicken part you can tell. Pooring water in meat boxes to balance the weight and so on. Most of the time the give the credit back but if you don’t do it on “time “ forget about it. I spend thousands of dollars a year towards my family and my self with food and all kind of things and then they treated you like whatever
July 30, 2024
Unprompted review
Reply from Supermarket23
We apologize for the inconvenience caused. As we have explained before, it is not possible to process a claim after 15 days, as it is part of our protocols, which we cannot violate. Additionally, please note that there are enabled means from Cuba to report claims so that we can process them.
Excelente servicio al cliente
Excelente servicio al cliente, rapida entrega, super recomendado.
August 23, 2024
Unprompted review
Reply from Supermarket23
Gracias por su reseña
Excelente servicio en todo.
July 2, 2024
Unprompted review
Reply from Supermarket23
Nos complace saber que se encuentra satisfecho con el servicio brindado.
TOP of the line company!
My family that receives the order we send always gets the order the next day or within 3 days and it is a blessing to hear their excitement for the order. Not only does it get there quick but the quality is spectacular they said compared to what they have received from other places in the past. The delivery person is so respectful and kind as well. The prices are amazing so we can afford to send more often so thank you so much!
June 12, 2024
Unprompted review
Reply from Supermarket23
Thank you for sharing your positive experience with us, we're happy to know our efforts are being paid off!
Very professional 👏🏻
June 7, 2024
Unprompted review
Reply from Supermarket23
Agradecemos sinceramente su reseña. Nos complace saber que quedó satisfecha con nuestro servicio. ¡Esperamos verle de nuevo pronto!
Great service!
was a bit sceptical about ordering from Supermarket23, and was pleasantly surprised about professionalism and quality of the product and service. Easily comparable to Amazon. Thank you!
June 6, 2024
Unprompted review
Reply from Supermarket23
We appreciate your kind words. We are delighted to hear that you are happy with our store. We strive to offer the best possible service, and your feedback is very valuable to us. We look forward to seeing you again soon!
Quick delivery
No problem. Direct at the doore, within a week, more or less. Emails telling the status of delivery. Sent and completed. Very good. Rickard
May 5, 2024
Unprompted review
Reply from Supermarket23
We are glad to know that you are satisfied with the quality of the service. We greatly appreciate your positive feedback on food quality and constant communication regarding order status. We truly value your opinion and are pleased to know that the service has exceeded your expectations.
greetings!!!!
I had a good experience with…
I had a good experience with Supermarket23. They have products with good quality and the deliveries are always on time. I'm satisfied
May 2, 2024
Unprompted review
Reply from Supermarket23
We are very grateful for your kind words and for highlighting both the quality of our products and the punctuality and kindness of our service. It's customers like you who make our work so rewarding!
Greetings!!
Very very very poor customers privacy…
Very very very poor customers privacy policies. I have purchased a few times ...but... they requested from my wife this:
1- Copia de la Licencia de conducir
2- Copia de su estado de cuenta
3-Copia de la tarjeta con la que pago
4- Direccion actual y direccion del
billing code de la tarjeta
Para que????... Para venderle la informacion privada y financiera de mi esposa a compañias de colleccion de datos que redican en España y Alemania... Ademas Almendares supermarket le vende la informacion de los clientes a las agencias de carros y financieras de Miami.
Mo esposa hizo la orden el pasado 15 de este mes ..le cobraron el dinero del banco y no han ma dado la orden Para Cuba
SO UNOS LADRONES DE INFORMACION PERSONAL !!!!
March 14, 2024
Unprompted review
Reply from Supermarket23
En SuperMarket23, nos tomamos muy en serio la privacidad y la seguridad de la información de nuestros clientes. Bajo ninguna circunstancia compartimos, vendemos o proporcionamos la información del cliente a terceros.
Nuestro compromiso es garantizar la protección y confidencialidad de los datos personales de nuestros clientes en todo momento. Sin embargo, en situaciones excepcionales, realizamos un proceso de verificación de la información proporcionada por el cliente con el fin de autenticarla y asegurar la integridad de nuestras operaciones.
Estamos comprometidos con mantener la confianza y satisfacción de nuestros clientes, y para ello implementamos medidas rigurosas que garantizan la protección de su información, ofreciendo un servicio seguro y confiable en todo momento.
Atentamente,
Área de Atención al Cliente
Supermarket23
Very professional goods and services.
March 7, 2024
Unprompted review
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
My first experience was perfect
My first experience was perfect. All goods arrived in perfect order. The delivery arrived three days earlier than was estimated. I will definitely be continuing with Supermarket 23. I would highly recommend it to everyone.
February 26, 2024
Unprompted review
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.