SupermarketItaly.com Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of hard-to-find specialty items and the truly exceptional overall quality of the goods received. Consumers are also extremely impressed by the exceptionally secure packaging methods and the prompt, highly reliable delivery service provided every single time they order. Some reviewers were not happy with occasional shipping delays and unfortunate instances where delicate products arrived heavily damaged or completely crushed. People also noted serious concerns regarding the proper handling of perishable goods and the lack of adequate temperature control during long transport.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the delicious flavors and... See more

Quality

Reviewers mention positive feedback about quality, highlighting a wonderful selection of fresh, authentic... See more

Delivery service

Consumers find delivery_service to be positive, consistently highlighting fast shipping times and secure... See more

Order

People report positive experiences with order, highlighting the ease of placing purchases and taking... See more

Price

Customers consistently note positive experiences with price, highlighting bargains, fair costs, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Italian products, extensive selection even into other ethnic foods at times. Fresh well sealed cheese, butter, pastas. Responsive customer service, great packaging and quick shipping. The... See more

Rated 5 out of 5 stars

SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is... See more

Rated 5 out of 5 stars

Have purchased from them for years. Hard to find products at great prices. The Galleffi effervescent really works well for nausea and has a pleasant lemon flavor. I recently purchased Brioschi orange... See more

Rated 5 out of 5 stars

What fun! All kinds of interesting delicious food, some of which I can’t get anywhere else. Bargains too, I shop the sales and the sell-by bargains. The Cutrera olive oil is perfect for me, and the li... See more


Company details

  1. Gourmet Grocery Store
  2. Grocery Store

Information provided by various external sources

Find the highest quality italian gourmet products at the lowest prices in our online italian supermarket. Shop for the best, authentic Italian food online at SupermarketItaly.com!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(273)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Took about a week for them to process, but it was worth the wait!

Took about a week for them to process the order, but after that it shipped out and got here quickly. The snacks were really good, we all enjoyed them. The chocolates and desserts were extremely good. Highly recommend any of the chocolates or hazelnut chocolates, Mmm! The 2 year old aged parmesan was very good, but didn't have any mouth numbing effect, which was disappointing, however it was very tasty. I'm sure we'll be back to try more snacks another time. Oh and one other thing, customer service literally got back to my text in less than a minute or so. Alessia really does care and she looked into an issue I had and helped me out, thank you for that! Good to know that there's people behind the screen that do care about you.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great store to order online

Everything that I order from supermarket italy has always been fresh the hard cheese is excellent 👌 no matter what I order I have never had any problems the packaging is top notch. They will always be my go to market for authentic food

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I ordered 2 small chubs of mortadella and a Genoa salami. Came nicely packaged with cold packs. Both were delicious.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Always very pleased with my experience…

Always very pleased with my experience with Supermarket Italy! Even when there’s an issue they’re quick to respond and get it resolved, which I’m very grateful for. Shipping takes a few days to get out but once it does it’s here in a day or two and I live several states away. The products are packed to handle shipping! I’ve bought olive oil, sodas, vinegars, chocolates and more and they have thankfully arrived unscathed.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

I have been ordering for years but that changes now

I have been ordering for years. Fortunately never had a problem. The experience I had this past November 2025 will change my dealings. Clearly there is no company. Strictly mail order from different locations. I had $140. Worth of product that was ordered for the holidays crushed and delivered. Literally, boxes looked like a truck ran over everything. No cooperation or assistance. Even after pics were reviewed. Nothing. No follow up. Phone is only an answering service. I’m done. Buyer beware. They don’t stand behind anything.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Have purchased from them for years

Have purchased from them for years. Hard to find products at great prices. The Galleffi effervescent really works well for nausea and has a pleasant lemon flavor. I recently purchased Brioschi orange candies that also tackle nausea. Perfect for on the go and also have a great flavor.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

I've been loving this Store for many years.

I've been purchasing from Supermarket Italy for about 7 years and have always been very pleased with their products. I love getting my chorizo from Spain, Jelly from Turkey, Gluten free treats from Italy... It's like traveling from the comfort of my living room. : )
Thank you for your service.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Everything came perfect

Everything came perfect no broken noodles or open packages. It does take a while to ship for obvious reasons. But everything came in time for Christmas it was perfect.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Goods

The products are high quality. The staff responds if you call or write with issues. Love the sales - makes me try new things I wouldn't have thought about.

December 1, 2025
Unprompted review
Rated 3 out of 5 stars

Shopify causes order delays and unavailable tracking.

Supermarket Italy uses Shopify for the payment and web services. Shopify is causing errors in shipping addresses and in completion of shipping. The orders are very slow. The last three orders have had problems, with shipping of perishable meats being lost and sitting in trucks for maybe a week. I am unlikely to order from Supermarket Italy again because of these problems.

November 18, 2025
Unprompted review

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