I would like to share my excellent experience with the company’s fast and efficient customer service. Even though I was calling from abroad, I was able to reach them relatively quickly. They respo... See more
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See what reviewers are saying
Supersmart sell a lot of interesting stuff. More than jut the usual vitamins though they do all those as well. Ordering pretty straightforward - you may need to try a couple of times to get the offers... See more
Company replied
I’ve purchased many types of supplements from this company over the course of years to treat a few issues, and I’m satisfied with their quality. After using them consistently for a period of time, I c... See more
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I have got an email saying the parcel was delivered but it did not, the delivery guy didn't even knock the door, and i tried to contact them and they took ages to get back to me with an answer and als... See more
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Company details
Written by the company
Supersmart’s commitments - A wide choice of dietary supplements and vitamins - Products at the cutting edge of medical research - Pharmaceutical grade products at optimal doses and in the most effective forms (see "quality comes first") - Raw materials that correspond to a code of ethics, which respects the environment and prioritises local, eco-friendly economies - Reliable information and advice related to dietary supplements and your health - A constant search for the very best value-for-money - Incremental customer benefits that reward loyalty (see "loyalty scheme") The history of Supersmart A pioneer in the European nutritional supplement market, Supersmart.com is today a major player. The Supersmart.com brand was one of the very first in Europe to market dietary supplements. Since 1992, we have offered a printed, mail-order catalogue, and have made our famous "Smart Drinks" available for sale in pharmacies. In 1996, the Supersmart.com website made its first appearance on the world wide web. Initially, the company imported products from the United States. But we very quickly developed our own formulations and packaging in order to offer our customers even greater value-for-money. Supersmart today Our guiding principles have remained the same for 25 years: to prioritise quality, safety, efficacy and scientific validation. Simple principles which have succeeded in securing the loyalty of an increasing number of customers. To whom we once again offer our sincere thanks! Supersmart.com now produces its own formulations, coordinated by a Doctor of Pharmacy and recognised specialist in nutrition. Selection of raw materials and control of the manufacturing process is managed by an agro-food engineer. Products are packaged in regularly-inspected laboratories that conform to current regulations with whom we work in complete confidence and transparency. The dispatch of products is handled by logistics professionals using the most innovative and effective tools available. We work directly with scientific journalists and translators who are specialists in the field of health. Last but not least, the friendly, cheerful ‘Smarteam’ is here every day to help you in whatever way we can. Please do not hesitate to contact us (see "contact") if you have any technical issues or problems with late orders, adding items to your basket … or any questions at all!
Contact info
BP3015, L1030, Luxembourg, Luxembourg
- +35226495557
- info@supersmart.com
- www.supersmart.com
4.5
Excellent
18K reviews
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Reply from Supersmart.com
Hello Ruggero Benedetto,
Thank you very much for your positive feedback.
We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
Slow post
You have a very good range of quality products, and service is usually good. However delivery was slow due to using the national postage company. Correos.
Regards
David
September 30, 2025
Reply from Supersmart.com
Hello David,
Thank you for your feedback, David.
We’re glad to hear you’re satisfied with our product range and service. We’re sorry about the delivery delay with Correos — we understand how frustrating that can be. We're working continuously to improve shipping options and speed, and we appreciate your patience.
Kind regards,
The SuperSmart Team
The service is extremely good
The service is extremely good. Earlier we had to wait for more than a week for the delivery.
The speed has improved. Very happy with all the service.
October 1, 2025
Reply from Supersmart.com
Hello,
Thank you very much for your kind feedback! We're delighted to hear that you’re happy with our improved delivery speed and service. We’ll continue working hard to provide you with the best experience possible.
Good Quality!
I have purchased several products from Super Smart & always find the supplements very good quality.
August 29, 2025
Reply from Supersmart.com
Hello ,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
Emma
The Supersmart Team
Reply from Supersmart.com
Hello Jean-Michel,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
Immediate service
September 25, 2025
Reply from Supersmart.com
Bonjour,
Un immense merci pour votre retour 5 étoiles. Votre satisfaction est notre plus belle récompense.
N’hésitez pas à nous recontacter si vous avez la moindre question ou besoin d’assistance.
Belle journée,
L’équipe Supersmart
Tres rapid a repondre
September 23, 2025
Reply from Supersmart.com
Bonjour Augusto,
Un immense merci pour votre retour 5 étoiles. Votre satisfaction est notre plus belle récompense.
N’hésitez pas à nous recontacter si vous avez la moindre question ou besoin d’assistance.
Belle journée,
— L’équipe Supersmart
very easy to order
very easy to order, and the time for receiving it was very short.
September 16, 2025
Reply from Supersmart.com
Hello,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
Orders come super fast
Orders come super fast, they have products that can’t be found anywhere else. They are essential for me. Thank you for existing
September 6, 2025
Reply from Supersmart.com
Hello Ada,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
I am ordering on a regular basis here…
I am ordering on a regular basis here since well over a decade and there was only once a glitch worth mentioning and as soon as customer service was contacted it was taken care of professionally and swiftly - so: zero complaints really.
September 3, 2025
Reply from Supersmart.com
Hello Christof,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
Everyone should be eligible to the first time discount
Happy enough with the delivery but I knocked 2 stars off because I should have been eligible for the first order discount ( can’t remember if it was 10 or 15%) which was not applicable because of the country I live in.
August 30, 2025
Reply from Supersmart.com
Hello Alison,
Thank you for sharing your feedback. We understand that not everything was perfect, and we want to do better.
We remain at your disposal to correct anything that didn't meet your expectations.
Sincerely,
The Supersmart Team
Very reliable
Very reliable. Very good communication.
Excellent documentation. Only negative is the website. It’s unnecessary complicated and confusing. Too much of trying to get the customer to buy additional products. Please simplify and make the ordering process easier and faster.
September 1, 2025
Reply from Supersmart.com
Hello,
Thank you for your 4-star rating. We're pleased that you're generally satisfied with our services.
We remain at your disposal if you have any suggestions, and rest assured, we've taken note of your comments regarding the website.
Sincerely,
The Supersmart Team
Excellent products
August 30, 2025
Reply from Supersmart.com
Hello Akin O,
Thank you for your very positive feedback. Your satisfaction is our priority, and we are happy to know that you appreciate our products and services.
We hope to continue supporting you in your health and wellness choices for the long term.
With many thanks,
The Supersmart Team
I ordered a supplement two weeks ago…
I ordered a supplement two weeks ago and the order has not been sent yet, no reaction from Supersmart either. I contacted them by email and called many times. It was my first purchase and obviously the last one.
August 13, 2025
Unprompted review
Reply from Supersmart.com
Hello Ms. Gyngazova,
We sincerely apologize for your message. This is clearly not the experience we want to offer.
We take your complaint very seriously and will forward it immediately to the appropriate department. Please do not hesitate to contact us again so that we can investigate further together.
Thank you for your patience,
The Supersmart Team
I made an order and paid and the order…
I made an order and paid and the order didnt arrive and I received an email that my basket is still open not great wasted money - send an email to the team no response.
August 2, 2025
Unprompted review
Reply from Supersmart.com
Dear SITA,
We’re really sorry for the confusion and frustration you’ve experienced — we completely understand how upsetting that can be.
After checking your case, we found that your initial order on August 2nd was unfortunately declined by your bank, which is why no payment was taken and the products stayed in your basket. We understand this may not have been clear at the time.
The good news is that the order you made was successfully completed yesterday, and we’ve replied to your email with full details — please don’t hesitate to check your inbox or spam folder.
If you need anything else, we’re truly here to help.
Warmest regards,
The Supersmart Team
Still waiting on refund
I accidentally ordered the wrong item, and the website clearly advertises free returns for Belgium. However, my package arrived without a return label. I took the company a full month to send me the correct return label. I immediately returned the goods but i'm still waiting for a refund.
Update (8 weeks later): Returned the package 7 weeks ago. Still waiting for my refund. This is simply a fraudulent company. If I do not receive a refund, I will be compelled to leave public reviews on ALL MAJOR PLATFORMS reflecting my experience. At this point, it's not just about the money—it's about the principle and how this situation has been handled.
July 28, 2025
Unprompted review
Pessimi, very bad
Worst customer service ever. Never, ever answer the phone. Barely reply to email and always with an attitude. Higher prices and smaller portion than any competitor, fake sales where they claim 60% on everything and only 1 product is at 60%, everything else is barely at 10%. They clearly think to be "SuperSmart", but they really ain't.
May 14, 2025
Reply from Supersmart.com
Hello,
Thank you very much for your positive feedback!
We’re glad to hear you are satisfied with our reliable delivery and product quality.
We look forward to serving you again soon!
Best regards,
The SuperSmart Team
Great service
May 5, 2025
Reply from Supersmart.com
Hello,
Thank you so much! 😊
We're thrilled you're happy with our service. If you ever need anything or have questions about our products, we're always here to help!
Take care and see you soon on Supersmart! 💚
Received product promptly and its early…
Received product promptly and its early days but seems to have improved my daughters alertness.
May 3, 2025
Reply from Supersmart.com
Hello,
Thank you for your feedback!
We’re glad to hear that the product arrived promptly and that your daughter is already showing signs of improved alertness.
Please don’t hesitate to share any further updates with us as she continues the treatment.
Best wishes from the Supersmart team! 💚
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