SHOPPER'S BEWARE - EXTREMELY DECEIVING SHIPPING PRACTICES
For my daughter's early September wedding I ordered mens socks with photos of the two of us from Supersocks.com on 8/23/26 and paid $21.99 for expedited shipping to ensure they arrived on time. My order was from the U.S. (to include my credit card billing address) and being sent to a U.S. address. I was pleasantly surprised when I received an email the next day with confirmation that my order had shipped - but shipped by "Nerdy Banana" in the United Kingdom. At no point during the purchase process was there any indication my order would be shipped from a country other than the U.S. But no bid deal, right?
That is until I started getting bombarded with text messages, emails, and robo calls - all allegedly from DHL stating I need to pay $21.44 in Import Duties costs. Supersocks.com's own website's "Shipping" tab literally states, "All U.S. orders ship via USPS, UPS, or FedEx" (NOT DHL), as well as expedited shipping of U.S. orders of socks cost $19.99, not the $21.99 they charged me. I thought for sure a nefarious source(s) was trying to scam me.
After sending multiple emails to SuperSocks.com to inquire what was going on, they finally replied with a lame excuse. They CHOSE to ship a U.S. order to a U.S. address from the U.K., which they knew would incur additional costs to me. And in their "defense" all they had to say was, "these charges aren't something we can control" - well, you certainly are IN CONTROL of violating your own shipping policy and then passing on the expense to your customer. And you certainly are IN CONTROL of overcharging me an expedited shipping cost.
I can't even speak of their product's quality or lack thereof, as my socks are still being held for international ransom of a domestic order and SuperSocks.com is CHOOSING not to respond to any additional emails from me. They CHOSE to fulfill a domestic order with international fanfare at their new customer's expense - the least they can do is CHOOSE to reimburse me, at the bare minimum, the amount overcharged for shipping; with the real right thing to do being to reimburse me for their poor CHOICE, which is the ransom cost of $21.44.
I am so tempted to not pay the ransom, let DHL return the order, and let my credit card company fight it out with SuperSocks or Nerdy Banana, whichever name they CHOOSE to be called. But the socks are a tribute to my daughter on her wedding day.
DO THE RIGHT THING SUPERSOCKS, admit you fulfilled a domestic order incorrectly and reimburse me the $21.44 for your mistake. Simple fact, had I originally known I'd have to pay $70 for a pair of socks I'll literally wear once, I would never had placed an order with you. So, ALL BUYERS BEWARE of this company.