SupplementcentreReviews 

25
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful, delivery never arrived after 7 days. Chased it and the address was incorrect even though it was entered correctly on the email confirmation. Part the order missing and still waiting. Had to... See more

Rated 1 out of 5 stars

Absolutely shocking company they look good on the Web however, they won't deliver all your stuff. And, you need to ring an expensive number to resolve. They are con artists stay well clear. Use a repu... See more

Rated 2 out of 5 stars

Ordered a week ago but no delivery - emailed them asking why I hadn't been sent delivery details and they reckoned I didn't give them my email address which is rubbish. Then emailed them back and aske... See more

Rated 4 out of 5 stars

Been buying Matrix Nutrition powder over the years and has been good up until recently. Ordered 2X5kg Diet Whey Matrix Protein Powder (1 Choc & 1 Strawberry). Opened the chocolate carton about a... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Fast delivery and up to 70% of bodybuilding and sports supplements. Maximuscle, BSN, Optimum Nutrition, Reflex, ProLab, CNP, Muscletech, Sci MX, PVL and many more


Contact info

1.9

Poor

TrustScore 2 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(25)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Use by date

First they cancelled and refunded two thirds of my order without even emailing me to let me know they were doing that, let alone telling me why they were doing that.

Then the one third of the items that did arrive had a use by date of less than a week, for a jar of pasta source.

When I contacted them, they claimed they:

"The stock for these is ordered directly from the supplier on each order, and this is what we have been sent and then forwarded to you"

Which would mean they order single items from their suppliers for each order, rather than buying in batches, which is how most businesses would operate to maximize profit.

Obviously this is a lie, they bought a batch, it hasn't sold as well as they'd like and their use by dates are running out. Hence them offloading this product with a use by date that is totally unreasonable. If I had missed that delivery, then I might not have gotten it rearranged to be delivered again before it'd gone off.

Avoid buying from this company, they don't care about standards, and they will happily lie to you.

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars from me

5 stars from me! I placed a order on behalf of my partner, the delivery company had left my parcel outside as I wasn't in, no emails from them saying it was coming or anything otherwise Id of been in tracking it! I contacted these and they were very attentive with all emails to an back between us and sorted us a replacement straight away. This morning it was successfully delivered as they had sent me tracking information an told me it would arrive today. Luckily you had as no emails again from them. Thanks very much for the great service and for sorting this. We'll order again very soon! 5*****s

October 29, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid Like The Plague

Awful, delivery never arrived after 7 days. Chased it and the address was incorrect even though it was entered correctly on the email confirmation. Part the order missing and still waiting. Had to chase myself and dial and 0844 number and my email still hasnt been answered. Do not recommend, wont use again.

Facebook complaint just brushed off.

Gives a bad name to retail. Dont bother use someone that actually cares about customer service.

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

Great company for supplements

Been using supplement centre for a few years now .ordering nearly every month or so,On whey protein. Never had a problem with them great company highly recommend them 💪👍

February 8, 2019
Unprompted review
Rated 1 out of 5 stars

Poor Service Product never Arrived

I seem to attract the same delivery issues. Still waiting for my order, poor contact and response from this online company. I will not use them again, I have since informed them that I am cancelling my order, but still no response. Shame on them.

September 6, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look