Do not shop with these people. They do not care about their customers once they have recieved the money. The courier left my order of $150, in the middle of my front yard. It wasn't there when I got h... See more
Company replied
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See what reviewers are saying
Gains Health and Nutrition is a leading supplier of natural protein powder that helps fat burners for women and men. You can easily purchase the proteins of all brands like Whey, Rule One, Gaint Sport... See more
Company replied
Customer service reply within 90 minutes after a mistakenly added product during checkout. Issue immediately resolved, and a professional reply given. Couldn't have asked for more, thank you for th... See more
Company replied
Product was damaged during shipping. I reached out and they were very kind and understanding, and resolved it within hours. I really appreciate it, and grateful for their help. You don't get this le... See more
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Company details
Written by the company
Supps R Us is here to help you smash your fitness and lifestyle goals. With Australia's biggest range of quality supplements sourced only from reputable suppliers, and the best specials and deals every month, you can find what you need to help keep you on track to becoming the best version of yourself!
Contact info
6/200 Boundary Rd, VIC 3195, Braeside , Australia
- 0262488901
- admin@suppsrus.com.au
- www.suppsrus.com.au
4.0
Great
61 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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All the staff at SRU are literally…Amazing support
All the staff at SRU are literally AMAZING. I had an issue my one of my orders which was responded to promptly and with a great outcome.
Always helpful with great advice and support. Will continue maintaining my supplement requirements with SRU.
Thank you guys!!
Kimberly.
December 28, 2024
Unprompted review
Reply from Supps R Us
Hi there Kim
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you quickly and provide you with the support you needed. We really appreciate your trust in us for your supplement needs, and we're excited to continue seeing you in the future! 😊🧡
The Bars were obviously heat affected
The Bars were obviously heat affected; misshapen and sticking to the wrapper. When I complained they just said that was how they were. As a grossly over-priced Bar, I am far from impressed.
December 27, 2024
Unprompted review
Reply from Supps R Us
Hi Edward,
Thanks for your feedback. Could you please provide your order number so we can look into this for you? We couldn’t find your details in our system, and it sounds like you might be referring to a different company...?
We’d love to resolve this issue for you if it’s with us. Looking forward to your response!
Supps R Us Team 🧡💛
Reply from Supps R Us
Hi Chrisdeon
Thank you for the great feedback! We're so glad to hear you're happy with both our service and products. We look forward to seeing you again soon! 😊🧡
Excellent customer service
Excellent customer service. I had an issue and emailed and within an hour had a response back as well as a new product shipped out. Very easy to deal with and outstanding communication
December 11, 2024
Unprompted review
Had a small hiccup due to delivery no…
Had a small hiccup due to delivery no fault of company, but the customer service was really good and friendly and reassures me about my order. Received my order and am quite happy with purchase.
November 29, 2024
Unprompted review
Reply from Supps R Us
Thank you so much for your understanding and kind words! We're glad we could provide friendly and reassuring customer service during the delivery hiccup. It's great to hear you're happy with your purchase, and we appreciate your support. We look forward to seeing you again soon! 😊✨
Team Orange! 🧡
Very good and very quick
November 19, 2024
Unprompted review
Reply from Supps R Us
Hi Dylan, thank you so much for the fantastic review! 🌟 We're thrilled to hear you had such a great experience with us. If there's anything else we can assist you with, feel free to reach out anytime! 😊
Team Orange!
Great communication and customer service
I ordered a product from the website and it was no longer in stock, I swiftly got an email from Supps R Us advising me, also got an email with a voucher for more than I spent at the same time, I opted to simply substitute the ordered with a different flavour and they quickly and easily processed this. Very fast and efficient customer service
November 12, 2024
Unprompted review
Reply from Supps R Us
Hi there! Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service. We're always here to make things right, and it’s great to know that we were able to swiftly resolve the situation for you. Your feedback means a lot to us, and we look forward to seeing you again soon!
Team Orange! 🧡
I’ve purchased from this store for…
I’ve purchased from this store for years now and I’ve always been super impressed with the products available as well as their customer service.
I highly recommend Supps R Us to everyone wanting great prices and the best customer service!
November 8, 2024
Unprompted review
Reply from Supps R Us
Hi Ben
Thank you so much for your wonderful review! We’re thrilled to hear you've had such positive experiences with our products and customer service over the years. Your loyalty and recommendation mean the world to us, and we’re committed to keeping up the great work to continue impressing you.
Thanks again for being such a valued customer of Supps R Us! 😊
Team Orange! 🧡
Super friendly support service!
Super friendly support service!! Guided me through my order and helped near end when stock was running low with option of different flavour and express delivery or an immediate refund. Great service and even better the protein powder I have ‘Vanilla Icecream’ is delicious, super excited to try the ‘Strawberry Milkshake’.
Thankyou to Suppsrus and Riley (support team).
November 5, 2024
Unprompted review
Reply from Supps R Us
Hi Gretel!
Thank you so much for your fantastic 5 star review! We’re so happy to hear that you had such a positive experience with our support team, especially Riley. 😊 It's great to know we were able to assist you in finding the perfect solution for your order, and we’re thrilled that you're enjoying the Vanilla Ice Cream protein powder. We can’t wait to hear what you think of the Strawberry Milkshake flavour too!
Thanks again for your kind words and for choosing Supps R Us. We’re always here to help, and we look forward to seeing you again soon Gretel!
Team Orange!
I’m very happy with my order
I’m very happy with my order. I ordered some pre workout, when I got home and opened it I found that I didn’t get the right amount. I emailed them asking them if they would fix this and they didn’t hesitate. I’ll definitely be buying from them again. Amazing customer service.
November 5, 2024
Unprompted review
Reply from Supps R Us
Hi Cooper
Thank you for the fantastic feedback! We’re so glad we could quickly resolve the issue with your pre-workout order.
Providing excellent customer service is a top priority for us, and we’re thrilled to hear that you had a positive experience. We can’t wait to see you again soon!
Supps R Us
Absolutely the BEST supplement store
Absolutely the BEST supplement store! Quickest shipping, best customer service and the cheapest prices I've found.
I've tried many different places and Supps R Us if by far the best.
Keep up the great work! 💪🏼
October 31, 2024
Unprompted review
Reply from Supps R Us
Thank you so much for your fantastic 5 star review! We're thrilled to hear that you consider us the best supplement store. It's our priority to provide quick shipping, top notch customer service, and competitive prices, so your feedback truly means a lot to us.
We appreciate your support and look forward to seeing you again soon. Keep up the great work with your fitness journey! 💪🏼
Best regards,
Riley 🧡
Fantastic customer service
Fantastic customer service. I had a broken container and they sent a new one straight away. Much appreciated
September 24, 2024
Unprompted review
Reply from Supps R Us
Hi Mark, we’re so glad we could quickly resolve the issue with your order. Providing fantastic customer service is our top priority, and it’s great to hear you appreciated it! If you ever need anything else, we’re here to help. 😊🧡
Great product
Great product, and great and friendly service for a return I wanted to make. 😁
September 17, 2024
Unprompted review
Reply from Supps R Us
Hi Tessa, thanks so much for the awesome review! 😊 We're thrilled you loved the product and had a great experience with our friendly team. We're always here to help, so if you ever need anything else, don’t hesitate to reach out. Thanks again! 🧡
Fast and effective customer service
Customer service reply within 90 minutes after a mistakenly added product during checkout. Issue immediately resolved, and a professional reply given. Couldn't have asked for more, thank you for the help. 4th order I've made with SuppsRUs. Prompt and correct each time. Will order again.
August 16, 2024
Unprompted review
Reply from Supps R Us
Hi there Joel
Thank you so much for the fantastic review!
We’re thrilled to hear that our customer service team was able to quickly and effectively resolve the issue for you. Your kind words mean a lot to us, and we’re glad to have been able to assist you.
It’s wonderful to know that this is your fourth order with Supps R Us and that we’ve consistently met your expectations. We truly appreciate your continued support and can’t wait to see you again in the future!
Thanks again for choosing us! 😊
Best regards,
Riley
Supps R Us Team
Really great customer service
Really great customer service - very quick responses and they’ve been really helpful. Fast shipping - will definitely buy from them again.
August 13, 2024
Unprompted review
Reply from Supps R Us
Hi Kylie
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and fast shipping. Your feedback means a lot to us, and we're excited to have you as a customer again in the future.
If you ever need anything, just let us know!
Supps R Us Team
Best customer serviced I've received by…
Best customer serviced I've received by far, quick response, polite and easy to deal with, I had a misplaced item in an order and jaiyden sorted it out and got it sent out straight away! Absolute legend mate thankyou again ! Highly recommend👍
July 19, 2024
Unprompted review
Reply from Supps R Us
Hey Tim, wow, thank you for the incredible feedback! 🌟 We’re thrilled to hear that you had such a positive experience with our customer service. We’ll be sure to pass on your kind words to Jaiyden! it's fantastic to know he made a difference in resolving your issue quickly and efficiently. Your recommendation means the world to us. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your support! 💛
Excellent service
Good price, speedy FREE delivery on quality products, that's why I shop here!
June 26, 2024
Unprompted review
Reply from Supps R Us
Hi Joanna
Thank you for your wonderful review! We're delighted to hear that you appreciate our good prices, speedy free delivery, and quality products. Your continued support means a lot to us. We look forward to seeing you again soon!
Supps R Us Customer Service Team
Reply from Supps R Us
Hi Lyn
Thank you for your kind review! We're pleased to hear you enjoy our selection and prompt service. Your satisfaction is our priority. We look forward to seeing you again soon!
Supps R Us Customer Service Team
Ethical Supp Supllier
Great substitute but still waiting for the free creatine when I ordered.
July 16, 2024
Unprompted review
Reply from Supps R Us
Hey Marty!
Thanks for the 5 stars! Can you please flick us an email to admin@suppsrus.com.au in relation to the creatine you're missing? We would love to have this resolved for you ASAP! 😊 Thanks Marty! - S 💛
The whole process was positive!
The whole process was positive! I'm very happy with my purchase!
June 14, 2024
Unprompted review
Reply from Supps R Us
Hey!
Thanks so much for your positive feedback! We are so thrilled to hear that you have had a happy experience shopping with us. - S 💛
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