Surrey Specialist Cars Reviews 

139
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are exceptionally friendly, polite, knowledgeable, and always willing to answer questions without rushing anyone. Consumers really appreciate the smooth, transparent, and completely stress-free purchasing journey where they are given plenty of space to look around without experiencing any high-pressure sales tactics. Some reviewers were not happy with the mechanical condition of their vehicles, noting unexpected faults and ongoing car problems shortly after driving away. A few other people also felt that customer support was completely unhelpful and lacked proper accountability when attempting to resolve these frustrating issues.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a welcoming and helpful atmosphere throughout the car... See more

Service

People report ambiguous experiences with service, as consumer feedback is deeply divided. Many reviewers... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

User experience

Clients share positive opinions on user experience, highlighting friendly staff and stress-free car buying... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased an Astra from Surrey specialist cars. I was made to fell welcome from initial phone call to collecting car . I dealt with mark who was great and answered all my questions as it has... See more

Rated 5 out of 5 stars

The salesman James Van Buskirk made the whole experience both professional whilst good fun and interesting. Although we spent a long time there we were able to get the vehicle of our choice. The... See more

Rated 5 out of 5 stars

James was very helpful and efficient and the process of buying a car was extremely easy with no stress at all. I'd certainly recommend James to any family or friends.

Rated 5 out of 5 stars

Very friendly office environment, everyone was really cheerful and deciding on my new car was an enjoyable experience! Had to use the warranty which I purchased about 2 months after picking up the c... See more


Company details

  1. Car Dealer

Written by the company

Welcome to Surrey Specialist Cars We have a great selection of competitively priced used cars and are proud to offer a first-class customer service experience. All available with flexible finance options allowing you to find your dream car. We're always updating our stock to ensure we have something to suit everyone. Buying a car can sometimes be a daunting experience, rest assured at Surrey Specialist Cars our friendly team will be available to answer any questions you may have and offer a no-pressure buying experience.


Contact info

4.1

Great

TrustScore 4 out of 5

139 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(139)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a wonderful service

What a wonderful service. I went in search of my first car, and as an unexperienced person, Mark was so helpful and easy to do the whole process with, he was also super kind, definitely recommend SSC for anyone in need of a new car!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a Jeep from Surrey Specialist Cars last week. Will Gough dealt with everything from first appointment through to final sale. Will was terrific to deal with and answered all the questions I had thoroughly and politely. Super company to deal with. V happy

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

James was very friendly and helpful when I went to collect my car purchased through finance. He happily guided me through the process and paperwork. My experience was great - thankyou!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Car purchased

Easy process from start to finish. Big shout out to Charlie for all his help and assistance with purchasing our new car. Very helpful, knowledgeable. No pressure to make a decision Highly recommend SSC and will do to friends and family. Great Company to do business with.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very well run and car purchased was…

Very well run and car purchased was ready to go on appointment date. Very easy to speak to and very helpful and even the paperwork side was dealt with easily and speedily. Many thanks to Charlie and Steve. The car is great with no issues

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

I felt really comfortable when I was looking at cars - James was fantastic at giving me lots of space and didn’t put pressure on me to make a decision. I felt I could really trust this garage. I would definitely recommend buying a car from them and from James in particular.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

We found James to be a very helpful…

We found James to be a very helpful salesman who provided us with a lot of timely information and options without ever using ‘the hard sell’ which made the whole buying experience a pleasure
Man-Chie

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Use

I would avoid this company at all costs.

I recently reported a fault that developed with a car that I bought five months ago, and have repeatedly been told that Surrey Specialist Cars can't, or won't assist with the repairs, despite their legal obligation to do so. This refusal to repair the car is illegal, in accordance with the 2015 Consumer Rights Act, and the company still won't offer a repair, despite being reminded as such. It has been a month now, and I've had to be without a car for the entirety of this time, due to the lack of assistance.

I'm now having to request an Alternative Dispute Resolution, and will potentially have to take the matter to Small Claims Court.

Please save yourself the trouble, and hassle, and take your business literally anywhere else.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

James was incredibly patient and…

James was incredibly patient and knowledgeable, taking the time to show us a range of VW Polos to consider for our son’s first car. There was absolutely no pressure at any point, and he gave us plenty of time to look around and compare the cars properly. He answered all our questions clearly and honestly, which made the whole experience very easy and reassuring. We would definitely recommend James and SSC to anyone looking for a first car or an stress-free buying experience.

February 28, 2026
Unprompted review

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