suruga-ya.com Reviews 

DO NOT buy from Surugaya. Lack credibility and reliability, poor customer service, boderline fraudulant business practices.
1. I had bought a dvd that was supposed to have come with a photocard, but it arrived with it missing. Instead of sending the missing pc which they have in stock as I requested, they offered to do a partial refund which was not satisfactory due to the fact the missing pc is exclusive to the product. After much back and forth communications stating I just wanted the complete product as posted and that I paid a higher price paid for because of the inclusion of the pc, the store did not agree to my request even though the error was on their end. Instead they offered the option for a full refund which required for me to drive far from where I live o some no-name parcel service and incur beforehand all shipping and handling costs which would then only be compensated in the form of a store credit.
2. Free Shipping is a facade. Multiple items I also had purchased came with the store price tags still on them. Come to realize they had significantly up the price for the items on their site compared to the tags. And one of the higher priced item was charged double! After conversion and comparison, the difference in the prices is more than what the actual shipping cost would have been. The Free Shipping offer is trickery making one think you're getting a cost break, but you'll end up paying for it in the end, and then some.
Surugaya regretably failed in resolving a simple issue and unnecessarily wasted my valuable time. What a deeply terrible and exhausting buying and customer service experience. Do yourself a favor and Stay Away.

Ordered figures twice now since the start of the year (written 20th Jan) all arrived fine, good products, shipped fast and in good condition.

I came across this website because I was looking for a specific Japanese only cd with japan only bonus tracks and I was able to find the cd that I was looking for for a great price plus free shipping to the USA. It came very very quickly like 3 days and the cd’s were wrapped very nicely to prevent from being damaged. Amazon should learn how they pack stuff. Just amazing! Customer service excellent! Just check their website you may find something you like. By the way they offer free shipping sometimes so that is the time I purchase a lot. Arigato gozaimasi!

Used them in past. Aside of paying for customs (sad reality for any foreign goods) there were no surprises... Except for the fact that all 3 "used" items arrived new in sealed boxes instead.

Already amazing, right?

But now, I just got info that they have expedited the shipping (despite it being free shipping promo rn) so that it arrives in time for Christmas! The estimate went from 20-26, to 18-21, to now 17.12!

All together that's 3/3 for positive experiences with Suruga-ya. As long as you remember that there will be customs fee, it's likely best pick for ordering goods from Japan - you'd likely pay more for shipping than for the customs anyway.

Bought something I had been searching for for quite a while (only other place I could find it was from re-sellers for double the price). It came way quicker than expected and was packaged really well. Definitely would recommend.

i’ve ordered from this site 6 times over the past year and could not recommend it more!!! the free shipping promos are ridiculously helpful considering they ship through dhl, which can be crazy expensive. shipping is always fast! i’ve never had any order issues so i can’t speak on their customer service, but everything else has been spectacular. they package things very well (usually in a heavy-duty box much larger than the item with the item shrink-wrapped to another piece of heavy-duty cardboard that is securely glued to the inside of the box) and their prices are very reasonable. my most recent purchase was for an item that cost $50-$100 to order off ebay (not including shipping costs), but only around $25 off suruga-ya. as a testament to how fast they are with packaging and shipping, i ordered the aforementioned item on 12/9 and have received it today (12/12) in amazing condition. i literally have this site as an app on my home screen because i love using it so much! my only issue with it is that sometimes the descriptions are very minimal, so you kinda have to take a risk when ordering if you’re not sure what the item will contain.

Very fast shipping and great status of the item!
I absolutely recommand this seller !!!

I’m very impressed with the service from this company! They have so much stock available online to purchase and are currently offering a free delivery promotion. I ordered my package on Wednesday and it arrived on Monday, all the way from Japan and a whole day earlier than the expected date! I am happy with the condition of the items and the cheap price I paid for them, and especially with how fast the delivery was. I can’t recommend Suruga-ya enough for international customers!

Great service, timely communication and product was as described. I got a second hand item but it was securely packaged 📦 and arrived very quickly. I would say DHL tacked on an import fee but I don't know how much of that is under their control

I bought a rare album here and was pleasantly surprised. The shipping was quick and the album was packaged well.

Order canceled because they wanted to , on a free shipping promo.
Now i have to repurchase with paid shipping.

Use another service

I wanted to try out the service and saw they had a free shipping promo so I got something small (around 6€). It arrived very fast, I was not given a choice on the shipping option, pretty sure it was express shipping with that speed. This is where the positives end, I was well aware I had to pay duty and tax but it turned out to be 10x the price of the item alone (around 55€). My item is quite small and light as well (10 gramm) and could've easily fit into an evelope with bubble warp but they taped it on a bigger board and put that inside of a giant box. Yes the item arrived in good shape but it was not worth the price.

I bought some plush toys on suruga-ya during free shipping promo on 18.05.2024.. They were shipped with EMS on 20.05. and came to Latvia on 25.05.. I can say, the EMS post service is one of the fastest services I used to experience shipping with. All the toys were in very good condition and packed well. Thank you, suruga-ya company!

Absolutely amazing products. Each thing I bought came securely packed and in perfect condition. The prices are amazing and it only took 5 working days to get to the UK! (I ordered it saturday night and it arrived the next friday morning). I've already placed another order!

Always had a good experience with this company. Visited multiple locations in Japan. Very legit and reliable company

Trustworthy

it shipped very quickly to sweden, i would recommend the website because they have merch for very cheap prices! Everything arrived perfectly, some things without the original packaging (but I already knew that), the box was huge for some small things but that’s the only “bad thing”

they really suck ass when calculating his prices, i ask for a doujin and is perfectly in EMS and only 20$, but i add another and change it to DHL and 26$, they really suck, even if they give you free shipping, the shipping is gonna be put in the taxes and with DHL is always tax paying plus his comission, dont use surugaya

Everything came in perfectly and the shipping didn't take long to USA. The site is definitely legit no problems with it so far

I used their "free shipping" weekend to stock up on some Pokèmon and Minecraft merch, that is not available here in Germany.

The shop uses photographs of the actual items, instead of promotional pictures and they declare whether they have a defect or any other notable marks.

The items were declared as "used" and had no visual indication of wear on their website. When they arrived, they appeared to be mint condition. Most of them even still had their tags!

All in all a great buying experience. They were super fast in packing the order and delivering it to DHL Express. Ordered on the 31st of March, arrived on the 3rd of April.

I will definitely buy at Suruga-ya.com again!