SUSTAINABLY. The Dress Hire Reviews 

39
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning collection of designer dresses, noting that items arrive early, exceptionally clean, and in pristine condition ready to wear. Many consumers eagerly mention receiving numerous wonderful compliments while wearing their gorgeous rented outfits at important weekend events. People also discuss the exceptional customer service, explaining that staff members are extremely helpful, friendly, and accommodating with unexpected last-minute requests. Reviewers emphasize how remarkably smooth, affordable, and stress-free the entire rental process is from initial online selection to final return. Loyal consumers consistently express great enthusiasm about returning to use these services again for future special occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the stunning range of clean,... See more

Service

Customers consistently note positive experiences with service, highlighting a helpful and accommodating team... See more

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting their kindness, exceptional... See more

Customer service

People report positive experiences with customer service, highlighting amazing communication, fast replies,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These girls go above and beyond. The kindest people you would ever talk to. The girl on the phone (sorry I forgot your name) genuinely cared for my issues and moved mountains for me. This level of cus... See more

Rated 5 out of 5 stars

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do. I would highly recommend, I hired the fai... See more

Rated 5 out of 5 stars

The website was easy to navigate. The communication was clear and easy to understand. The dress arrived way earlier than expected so I didn't have to stress. The dress fit well and was very clean, and... See more

Rated 5 out of 5 stars

Such an easy and straight forward process! I could pick it up after work and Lisa was kind enough to offer an exchange of size if needed if it didn’t fit before my event on the weekend. Luckily it fit... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.7

All reviews

(39)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely recommend Sustainability. The dress hire!

I highly recommend hiring with Sustainability for your next event! The entire process, from start to finish, was incredibly easy, and the communication was impeccable. My dress arrived on Monday, the week of my event, as it was available, which gave me peace of mind to try it on and to not worry about courier delays. The dress was stunning and in perfect condition, I received so many compliments! I will definitely be hiring with them again for future events🤍

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning event dress hire!!

Loved the dress I hired on the weekend! Hired three times from here for events and always an amazing experience. They have a stunning range of dresses, fabulous communication and everything arrives early!! They have also sorted me out before with a last minute hire which was super helpful. Could not recommend more!

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service & quality - 10/10 experience

I hired the Aje Bubble Hem Mini dress from SUSTAINABLY for the first time for my 18th birthday, the dress was in perfect condition, although it came a little bit wrinkly, it still looked flawless and I got so many compliments on the dress and it fit me like a glove, the dress was very flattering and flowy it was just gorgeous. The customer service is amazing, I was constantly updated with the shipping information and details through SMS and they were so kind and helpful to guide me through the process of returning the dress as it was my first time hiring a dress from anywhere and their team helped me through any problems I faced. I highly recommend and suggest hiring from SUSTAINABLY, they’re really helpful through their service and their dresses are high quality and I’m so glad I hired from them and overall a great experience as a person hiring for my first time!

August 16, 2026
Unprompted review
Rated 4 out of 5 stars

Honestly this dress just made my night…

Honestly this dress just made my night even better. My sweet 16th wouldn’t have been the same without the dress being my cherry on top. I ordered the aje bubble hem mini dress in pink and I couldn’t be happier with the service and dress!!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Lisa from Sustainably was lovely! As a local, it’s perfect and she is so flexible if I needed a size change or even a style change. Highly recommended!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

couldn’t recommend enough

couldn’t recommend enough!
Lisa is so kind and made the process so easy! Let me try on prior which made me feel so much better going into my event knowing I’d love my outfit.
Quality of the dress was amazing

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!!

Would highly recommend hiring from sustainably! I needed a dress last minute and the service was great and so easy to organise. The dress was beautiful and in amazing condition.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND !

I just couldn't recommend enough! I've hired from the dress hire a few times and most times I've had to hire last minute but I've always been accommodated amazingly! She is so lovely and easy to communicate with, and so helpful.
Such an amazing collection.
Pick up and drop off is so easy!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

So super easy to use

So super easy to use, the owner was lovely and gave me a great tip to use dress glue to help hold the dress up! The dress was perfect and everything was so easy

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best dress hire company!

I have hired from this company three times now and each time they have absolutely blown me away!! They are so accommodating and the service is brilliant!! The dresses are always in pristine condition and very well priced!! Will always be my first place to look for hiring a dress!!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy process

Such an easy process! The team is so quick and thorough when communicating!
They made all the instruction so clear and was such a beautiful outfit! I was very impressed with how good the condition of it was. Will definitely use there service again.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great range of dresses, easy to organise

Lisa has a great range of dresses available. She was easy to communicate with and to organise collection times. I was really happy with the dress I hired and would definitely hire dresses from her in the future 😄

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always!

Ive been using Sustainably Dress Hire for years and always so impressed with the quality and service. Lisa always goes above and beyond to accommodate particularly those last minute orders! Couldn’t recommend enough xx

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I would absolutely recommend hiring…

I would absolutely recommend hiring your next dream outfit through Sustainably!! I hired a 2 piece set for my hens weekend and I got compliments all night long. The outfit arrived early, packaged neatly and the process has been so incredibly easy, with texts along the way. My first hire piece and I’ll be coming back for more in the future xx

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do.
I would highly recommend, I hired the fait par foutch gold sequin dress - in excellent condition

July 27, 2026
Rated 5 out of 5 stars

Amazing Customer service!

I had a great experience with this company! Amazing fast and clear communication and my dress arrived a few days early which I really appreciated. Overall I had amazing customer and delivery service and a beautiful dress all thanks to SUSTAINABLY! I will definitely be hiring again.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

The best dress hire company ever

The best dress hire company ever. They are so helpful and always let you swap if something doesn’t fit properly. They go above and beyond to make sure you find the right outfit and they have literally everything you could think of!
The only dress hire business I would ever use now. Plus they are local on the Sunshine Coast so even better.
LOVE ❤️

July 26, 2026
Unprompted review

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