Svetness Reviews 

202
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, experienced, and highly motivating trainers, often finding them a perfect match and appreciating their personalized approach and support. Many people highlight the ease of the overall user experience, including flexible scheduling, convenient in-home training, and valuable nutrition guidance. Responsive and helpful customer service contributes to a positive experience. However, some customers noted issues with trainers not showing up or changing schedules, causing service delays. Others experienced problems with billing, unexpected charges after cancellation, or unclear contract terms, leading to payments for services not received.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the trainers for being knowledgeable,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, wonderful, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing satisfaction with their... See more

Subscription

People report ambiguous experiences with subscription. Many customers express satisfaction, highlighting easy... See more

Customer service

Consumers find customer service to be positive, highlighting prompt responses and a focus on client needs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The trainers are great! I also appreciate the nutrition guidance the company offers. I signed up for two sessions a week, however that hasn't been the case due to trainers having transportation issu... See more

Company replied

Rated 5 out of 5 stars

Svetness connected me with a fantastic trainer/body builder who was very knowledgable and focused on me. She pushed me to achieve my goals both physically and mentally. The workouts she showed me neve... See more

Company replied

Rated 5 out of 5 stars

My sessions are tailored to my goals. I can feel and see the progress I’m making as I stay consistent with my workouts. Having flexible hours allows me to work around my ever changing schedule. Ashley... See more

Company replied

Rated 5 out of 5 stars

I outlined my goals in the beginning about what I want to focus on and which sort of trainer I am looking for. Svetness did an amazing job finding someone who is a perfect match. They found me an enco... See more

Company replied


Company details

  1. Personal Trainer
  2. Fitness and Nutrition Service
  3. Nutritionist
  4. Physical Fitness Program
  5. Women's Personal Trainer

Written by the company

Svetness is a leading provider of in-home personal training and wellness services, dedicated to transforming lives through fitness and holistic health. Established with the vision of making personalized fitness accessible to everyone, we specialize in tailoring workout programs, nutrition plans, and lifestyle strategies to meet the unique goals of our clients. We understand that every individual is different, which is why our certified personal trainers work closely with each client to design customized programs that fit their schedules, preferences, and fitness levels. Whether your goal is weight loss, muscle building, improved athletic performance, or overall wellness, our trainers are equipped with the expertise to help you succeed. In addition to one-on-one training, we offer couples and family training packages, monthly fitness assessments, consultations with nutritionists, and individualized meal planning. Our services also include access to exclusive discounts from our wellness partners, ensuring a comprehensive approach to health and fitness. At Svetness, we believe that fitness should be convenient and enjoyable. Our mobile app makes it easy to book sessions, track progress, and manage your fitness journey from anywhere. With a growing network of highly qualified trainers and thousands of satisfied clients, Svetness is redefining what it means to live a healthy, active lifestyle. Let us help you achieve your goals and unleash your full potential!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

202 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(202)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

I was looking for personal training…

I was looking for personal training that could come to me and found Svetness. I was concerned that they might now have trainers in my area however I was wrong.

The onboarding process was very easy. They do ask questions about your goals and limitations and what you’re trying to achieve. This helps connect you with the best trainer for you. I’m happy with my trainer. He’s always on time, communicates well and provides me with great workouts. I’m very happy that I found Svetness. Also their food plan actually takes into consideration what you eat so it is actually very easy to follow.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Afnan

Afnan, is really good. He takes time to understand the fitness goal. He is compassionate and has got great skills.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

My trainer listened to everything I…

My trainer listened to everything I shared as not only a concern, but areas I want to focus on. The sessions are targeted specifically to me and my needs, and man are they working! With two knee replacements I was worried about getting back to it, but my trainer has made it easy for me to be successful!

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Will Charge You even though You End Auto Renewal

Very disappointing experience with Svetness.

I signed up for a 3-month training program and was told by the sales representative that auto-renewal had been canceled. After completing the program, I was unexpectedly charged again.

I contacted customer service immediately and was repeatedly told that a manager would reach out within a few days. More than 10 days later, I still have no refund, no resolution, and no timeline. The sales representative even acknowledged there was a mistake but then stopped responding.

The most frustrating part is not the billing error itself, but the complete lack of follow-through. I have spent hours calling and waiting, only to receive the same promises with no action.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Anthony Ellis is wonderful

Anthony Ellis has been great for me. I am always drenched in sweat when we finish the hour. I know I am getting stronger and Anthony works muscles that I would not have thought to target on my own. My PT that I have been seeing for a bad knee sees the difference and is impressed.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Personalized Coaching That Delivers Results

What made my experience great is the personalized approach. Svetness matched me with a trainer who understands my goals and designs workouts specifically for me rather than using a one-size-fits-all program. The convenience of having professional training tailored to my schedule has made it much easier to stay consistent. Svetness is also doing an excellent job of combining accountability, expertise, and flexibility. Communication is professional, scheduling is easy, and the focus is always on the client's individual goals and progress. My trainer, Keon B, does an outstanding job of creating challenging but achievable workouts, monitoring my progress, and adjusting the program as I get stronger.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, and on time. My trainer Janesha genuinely cares that I meet my fitness goal. 10/10 would highly recommend 💯👌

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Guy I works with is great

Guy I works with is great he set up a game plan showed up early day one we sat and talked the hour to see what we are about and we have been going great since nice friendly and knowledgeable

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

At first I was very skeptical...

At first I was very skeptical about this whole thing. I didn't want to get scammed or anything, but once I had my interview that changed. I met with D he was very inspiring and professional. I started to ease up and don't regret signing up for this. As far as my trainer goes he is great. My trainer is Scott topole and he's a great guy and is very educated with what he knows. Communication is top notch always answer quick!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

To svetness team,

To svetness team,
This letter serves as a form of complaint regarding unauthorized charges and a severe miscommunication issue concerning my account.
On multiple occasions I explicitly informed your representative that I do not have internet or app access and that the only viable methods of contact are by text message or phone call. Despite this clear directive, svetness repeatedly, signed me up with trainers who attempted to communicate exclusively through your application. As a direct consequence of this disregard for my stated communication preferences, I was entirely unaware of these scheduled services and, therefore, did not utilize them.
My credit card has been erroneously charged three times every second week, accumulating a total of $1,068 for 6 weeks of services that I did not received. When I disputed these charges with my credit card company, svetness submitted documents indicating outreach through your app as proof of contact. This is unacceptable and invalid, as I had no access to, and therefore no knowledge of, this app based communications.
I demand a full refund of 1,068 for services that were never rendered due to your team's failure to adhere to my stipulated communication methods.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Maria Alcantar from Svetness

I have a wonderful trainer Maria Alcantar. I gained so much knowledge already and after only 3 sessions with her my body/muscles have improved. I am training to have strength for my upcoming scuba dives. She’s really working my back and leg muscles to carry the equipment easier. I would definitely recommend her!

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Svetness is great at what they do.

Svetness sets a high bar for personal training by prioritizing expertise and client care above all else. They clearly vet their staff with rigor, hiring only top-tier trainers that have an extensive knowledge base. Svetness goes out of their way to ensure client exercise needs are met. They turn fitness goals into reality. I highly recommend Svetness!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Above expectations

I wasn’t sure what to expect when I found Svetness online. However from day one with the video chat interview to meeting my personal trainer Johnny everything has been amazing. I signed up for a year and have been doing it for 6 months and still loving it. I moved and was able to keep Johnny which has honestly been the best thing. We immediately clicked and I felt safe with him. We workout and I sweat hard. I’m excited to see and feel the results. This was the best decision I’ve made to help support myself on this journey for health.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Tanner insists on Proper form & progress as we can!

Our trainer, Tanner Michael, is Wonderful! He always shows up on time and is ready to go. At first he assesed where each of us were starting. He watched carefully to make sure we using the proper form to complete the exercises. He varied the exercises to work various areas. He would reccomend increasing weight when he felt we were ready for it. A very positive and supportive attitude. I would highly recommend him.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Henry is awesome!!

My trainer is named Henry. He is great! He pushes me just enough, but not too much. He is positive, pleasant and really knows his stuff!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

We started out rocky

We started out rocky, but once the appropriate trainer was assigned things became much better. David is a superior trainer with a wealth of knowledge, experience, and patience.

May 1, 2026
Unprompted review

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