Swagbucks Reviews 

43,202
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,190 reviews, reviewers had a great experience with this company. Customers consistently find the platform to be honest, trustworthy, and a reliable way to earn points that can be redeemed for gift cards or Visa eGift cards. Many appreciate the variety of earning methods, including surveys, product reviews, watching videos, and shopping, making it easy to supplement their income. The app is frequently praised for being easy to use, straightforward, and offering quick and secure payments, with PayPal cash-outs being a significant advantage. However, some customers also noted issues with the user experience, particularly concerning surveys that disqualify them after answering many questions or do not credit properly. There are also mentions of difficulties with verifying accounts, unresponsive help buttons, and a decrease in earning opportunities over time. Additionally, some people were dissatisfied with the TapJoy offers, finding them frustrating due to non-crediting or requiring purchases.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the app straightforward, easy to... See more

Website

Clients share ambiguous opinions on website functionality and reliability, with many expressing frustration... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding it a fast and easy way to... See more

Application

Consumers find the app to be a positive experience, often citing its ease of use, clear navigation, and the... See more

Product

Reviewers mention ambiguous feedback about the product, with some finding it a great way to earn extra money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really love the variety of activities on Swagbucks and how much it helps me save money while shopping. However, I truly miss the old video offers and Swagit—they were fun and didn't require download... See more

Company replied

Rated 4 out of 5 stars

I can't even express my gretting towards swagbucks , its relatively the wealthiest gpt sites i've ever used. actually, im living in india and its really hard to find a legit sites for paid serveys and... See more

Company replied

Rated 5 out of 5 stars

I love the different activities and being able to save money shopping, but I miss the old video offers, offers that were fun and didn't require downloading something. I also miss the Swagit videos. Al... See more

Company replied

Rated 5 out of 5 stars

I have been with Swagbucks since about 2013 and have consistently been an active user of the platform ever since. They are honest, trustworthy and there are a lot of ways to earn points or 'SB's' that... See more

Company replied


Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

Get Free Gift Cards & Cash for the everyday things you do online. Shop online, Watch entertaining videos, Search the web, Answer surveys and find great deals to earn your points, called SB. Redeem your points for gift cards to your favorite retailers like Amazon and Walmart or get cash back from PayPal or Visa.

Have Fun Earning Rewards

Written by the company

Swagbucks is the leading digital rewards program
With almost $500 million awarded to members and 13 years of operating history, Swagbucks is the most popular digital rewards program. Have fun earning rewards with Swagbucks.com!

Contact info

4.0

Great

TrustScore 4 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(43,202)

3,620 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

lock my account for what?

i signed up for it one day took some surveys and next day i tried to sign in and do more just to find it locked. i contacted them to try and figure out what happened and they said i needed to provide a gov't id. i told them i wasnt going to provide it because they used a 3rd party. i dont trust 3rd party so i told them to delete my account they told me i needed to provide more info just to delete my account. i told them i wasnt going to do give them any more info and they can either delete my account or keep it in there system as a locked account or they could unlock the account so i could keep doing the surveys. they finally replied to me letting me know that my account was deleted for violating terms of service and that they thanked me for understand and cooperation. i replied back to them letting them know i didnt understand since i was never told what i did that violated the terms and services or if there was a way i could fix it. so i finished it up letting them know that i was going to write a review letting everyone know what happened and thanked them for the understanding. so im not saying dont use them im saying they apparently will lock an account and start requesting id and information for violating t&s without letting you know what you did.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Swagbucks is amazing.

I mostly use the site to earn SB by playing mobile games. Once I have enough SB I get an Amazon Gift Card.

SB are Swagbucks.

June 4, 2026
Swagbucks logo

Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 2 out of 5 stars

Tapjoy doesn't work

Tapjoy doesn't work, surveys are hit or miss. I'm ready to call it a day.

June 4, 2026
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Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

Rated 3 out of 5 stars

Too long wait for credit from buying…

Too long wait for credit from buying ....

June 4, 2026
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Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com

Rated 5 out of 5 stars

Love Swagbucks enjoy there surveys and…

Love Swagbucks enjoy there surveys and the quick payouts

June 4, 2026
Swagbucks logo

Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 5 out of 5 stars

Swagbucks is the best site ever!

Swagbucks is the site I recommend and refer others to for the best earning experience. While 1000 points equals $1 on other sites, Swagbucks awards $10 for 1000 points! Although I don't own a mobile phone, and can't use all of the ways to earn points, I really refer those who do to Swagbucks telling them how much more they could earn using their phones! Thank you for an easy way to supplement my income!

June 3, 2026
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Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 1 out of 5 stars

Account suspended for absolutely no…

Account suspended for absolutely no reason and customer service bot just says "something triggered" the account suspension. I have a lot of swagbucks now stuck, with no way to cash them out. I thought after YEARS with this company that i might get a little grace. I have done nothing to earn swagbucks in over a year, just a monthly gift card cashout and now this, with no phone number to call or way to reach anyone in a timely manner.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I find that it is very easy to redeem…

I find that it is very easy to redeem points for rewards.

June 3, 2026
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Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 5 out of 5 stars

Excellent

Excellent site with fast payments would recommend to everyone.

April 11, 2026
Unprompted review
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Reply from Swagbucks

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 4 out of 5 stars

I really love the variety of activities…

I really love the variety of activities on Swagbucks and how much it helps me save money while shopping. However, I truly miss the old video offers and Swagit—they were fun and didn't require downloading anything. Also, TapJoy has been frustrating lately; the high-paying offers rarely credit or are just too difficult because they require purchases or downloads. Lastly, it would be amazing to see a bridge award for the daily trivia! For example: getting 7 SB if we miss 1 question, 3 SB for missing 2-3 questions, and 1 SB for anything after that, instead of just the flat 1 SB we get now

June 4, 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 2 out of 5 stars

A best way for pockets money app .but…

A best way for pockets money app .but not a big part you got .surveys will show on screen but you cannot complete survey

January 15, 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com

Rated 5 out of 5 stars

I absolutely love Swagbucks!

UPDATE 5 Stars+, Swagbucks!!!! Thank you so much for being able to reactivate my account so quickly!!!! Off to play my Daily Trivia and some rounds in Golf Rival!!!!

FIRST REVIEW 6/3/26
I absolutely love Swagbucks, and I am hoping that leaving a review here will help me resolve the issue, and quickly!

I opened a support ticket (I found it under the live chat option, explain your issue, and if you are not able to resolve it, it will then ask if you want to submit a ticket). My ticket is submitted, I have received 2 replies (thankfully), I am hoping that posting here will bring it to their more immediate attention.

Now let me tell you why I love Swagbucks so much and want to be back on soon. I make money doing activities that are easy, straightforward, and most importantly, so much fun. I play some other apps for money, but not daily. I go on and play several times a day on Swagbucks. What I play:
Swagbucks Daily Trivia, one play per day, 2nd play if you complete a survey. I frequently do a survey for an extra gameplay. The higher paying surveys are hard to qualify for - they are looking for people that have a particular background/employment/something that is very specific. I do the quick surveys - they’re quick (10 min or less), very easy to qualify for, I earn my extra trivia gameplay and make a few Swagbucks.

Swagbucks Live Trivia - Mon - Thurs, 8 pm EST. Sometimes there’s a Friday afternoon one at 1:45 pm EST - these are usually around holidays.

Games - I am currently playing Golf Rival, 40 day game, I am at day 38, I have made $221 so far in completed rewards, and cashed most of it out through PayPal or Amazon. I have 2 awards I think I can earn before the expiration - the first is for $35 (should definitely get that one), and the second is for $75. Really want both, I already have my shopping list going for the Amazon Prime Sale. Once Golf Rival is over, I will pick another game to start with a similar award/reward structure. I will be keeping and continuing to play Golf Rival.

RealityMeter - app you download, tracks your app activities on your phone (it’s research data for app designs overall). Runs constantly in the background, you are able to limit it for apps, I don’t allow any of my super password protected sites, and I can pause it for 15 min. It does delay opening of some apps, I just pause RealityMeter when I before I open on of those apps. After 15 min it will start collecting data again unless you continue the pause. Check the award, it’s worth it.

I upload receipts for points. I play the Swagbucks Bingo sometimes. I’ve checked out TapJoy, seems to work for me, just haven’t had a chance to explore it further yet.

Please Swagbucks, reactivate my account!!! I want to update this review to the 5 stars I think you truly deserve!!!

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

No Customer Support Anymore

They used to be legit, but their customer service dont even respond anymore when there's an issue. You're better off working with other legit apps / websites.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Remeeming points is easy and fast

The process was easy and I received the gift card faster than I had expected.

June 3, 2026
Swagbucks logo

Reply from Swagbucks

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 4 out of 5 stars

Swagbucks is a great place to make…

Swagbucks is a great place to make extra money. They will drive you crazy with bumping you out of surveys randomly. Still very good though. I recommend.

June 3, 2026
Swagbucks logo

Reply from Swagbucks

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

It fun to play and challenging

It fun to play and challenging

June 3, 2026
Swagbucks logo

Reply from Swagbucks

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

fast responses

swagbucks.

June 3, 2026
Swagbucks logo

Reply from Swagbucks

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

I've been a Swagbucks user for years…

I've been a Swagbucks user for years and to date, this is the best platform for earning money in my opinion. I've never had an issue.

June 3, 2026
Swagbucks logo

Reply from Swagbucks

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 3 out of 5 stars

It was easy to redeem my gift card and…

It was easy to redeem my gift card and it came quickly, but recently I have had a hard time accessing surveys. I get email notifications with hyperlinks that swagbucks says isn't available, even ones I have been doing regularly like my drink diary.

June 3, 2026
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

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