Sweet Inn Reviews 208

Terrible experience! When we arrived we only had 2 showers and one toilet (said there were two bathrooms). One of the showers didn't turn off once we turned it on. It ran all night. They came the next day and said they fixed it but they didn't. turned it on again the next day and wouldn't stop running again. They came to repair at 1:30 in the morning!!! Oh yeah, the only television didn't work and they said they would replace it once we left. Got a small refund but this company and their customer service is beyond terrible. Run from them!!!

We had a terrible experience with Sweett in Paris. A mouse appeared inside the apartment, and their only solution was to suggest we stay — with the mouse — for a discount. No alternative accommodation, no help. We were left completely alone in a foreign country. Unacceptable and unsafe.

The Wi-Fi is a peice of shit. We had some guy come fix it while we were gone and nothing changes so we payed extra for some guy to fix the wifi and it didn’t work. So niw im using all my roaming data to write this review. Also the washing machine sounds like a jet engine.

Absolutely TERRIBLE experience!!! DO NOT BOOK with this scam company!!! We arrived and couldn’t even get into the apartment because of a faulty lock. Waited an HOUR for an agent, and guess what? He couldn’t open it either!! No alternative accommodation, no help, NOTHING!!! We were literally left stranded in the middle of Barcelona with TWO YOUNG CHILDREN, no toilet access, and my internet wasn’t working. We had to WALK ALL NIGHT searching for emergency accommodation and only found one at 2 AM!!! And after all this, they LIED about refunding us—STILL NOTHING!!! This company is a COMPLETE SCAM, and the directors should be ASHAMED of the way they treat people. AVOID AT ALL COSTS!!!

Absolute nightmare, avoid at all cost! The owner (agency) doesn’t provide any keys, but only code for the keypad. During the first night the pad stopped working and we were left out for more than 2 hours during the night (cold & dangerous). I can understand that sometimes things stop working, but the way it was managed by customer service it was awful. No answer, no available phone number, just the chat on the app which doesn’t work properly and it’s impossible to communicate. After an hour I managed to get a call insisting and they seemed even upset that I was frustrated and my tone of voice was unhappy. They kept lying about someone who was arriving. I could have done anything else in the meantime but it was always “5 minutes”, “we are checking his live location” etc. etc. None of this is true. Absolute waste of time and lies over lies. We got calls from 2 different people who were very unprofessional and not helpful, and in both cases with an excuse they closed the call. Once this guy arrived after +2 hours, he opened the door and didn’t even want to leave us the keys. We had to insist and in the meantime stopped a police car to explain everything. Holiday ruined completely, and I was so unhappy with the customer service. Asked for a refund but they refused, after insisting they refunded one/fifth of the night rate, which is a tremendous joke. In addition: the apartment was not very clean, blankets smelled bad and one was even cut. In 30 years of traveling I've never encountered something similar. Don’t book with this agency and this place to avoid being in my same situation.

The night before our stay we received a message that our original apartment (this listing) was not available! It was late night before our arrival and were given NO information about the new place. At arrival, we were told they had placed us in a comparable apartment and even said it was “an upgrade”. However, it was on the other side of town in the gothic area. This created a lot of problems for our planned trip and created a loss of a lot of money on our end due to all these changes. The area we were sent to was not safe (literally heard a lady yell “THIEF!” and saw her get robbed in front of the apartment), alleys were dark, full of graffiti, smelled like pee, we saw human poop on the ground leaving one morning, the entry to the building had cockroaches, bathroom smelled like poop/sewer all day everyday, shower head was broken, porch door/lock were broken, no A/C units in rooms even though it was advertised that way, loud neighbors all around, crying babies, you can literally hear everything! I could go on and on. I don’t think it was an upgrade and if it was then renter beware! VRBO clearly hasn’t updated our reservation information (possible bait & switch) and refuses to refund us our money. Also, while checking in, we heard the Sweet Inn people checking someone else into our original apartment (this listing). We’ve learned our lesson… NEVER USING VRBO OR SWEET INN AGAIN. If I could give negative amount of stars, we would. But gave 1 because it did have wifi.

This company canceled my Airbnb reservation just two weeks before my trip, without any notice. I had to scramble to reorganize my bachelorette weekend for 8 people, even though I had booked with them over three months in advance. When I called to explain the situation, they assured me that someone would reach out with an alternative, but no one ever did. Their lack of professionalism is shocking—it seems like they’re only interested in taking your money, with absolutely no regard for good customer service. I would strongly advise against using this company. Such a huge disappointment

I agree with 33 % of the reviewers. Sweett is a SCAM! My friend and I booked 2 months ago for a stay Sept. 2 - Sept. 10 2024, and we have encountered nothing but trouble with their so-called "customer service". So I cancelled my stay there and lost $1,500 CDN!!! Awful! My friend is still going, but if he checks in and the apartment is sub-standard, he will have to book elsewhere. WARNING to all! Do NOT book with Sweett (formerly Sweett Inn)!

The apartment in general was good, but we did not have a pleasant stay.

First of all, the bathrooms were very small and low in height, we struggled to relieve ourselves.

The building had a lot of noise from the upper floors and we couldn't rest at times.

We are saddened to have paid this amount and not to have been able to enjoy this stay 100%.

Worse hotel experience I have ever had!
One of us got locked in a room from a dodgy door handle, not hot water one of the days, and the key less entry didnt work the whole stay.
Terrible and rude customer support.
Finally after being forced to email to cancel apartment, Jorge the scammer said he would refund us the remainder of out stay and to check out the next day at the normal time. We did that and he then changes his mind

Sweet Inn Milan Duomo had no hot water shower on the 3 of the 4 days, they explained that this normal in Europe due to the boiler system although we never had any problem in any other hotels we stayed in Italy and other places in Europe. We were asked to wait at least 30 min in between showers and still no sucess. Really hard when we have early tour schedule and during cold weather.

They also charged us extra E18 after the first payment should already include cleaning and city tax. They explained E18 is cleaning and city tax which is definitely cannot be correct.

Please avoid as there no actual people to deal with, they are just on whatsapp and not very helpful and doesnt take responsibility. They just charged me the unexpected extra E18 on my credit card. Please be careful in booking.

Sweet Inn Barcelona

😟 THIS PLACE IS DEFINITELY NOT SWEET! And the staff at SweetInn do sweet nothing! 😟
This review is regarding apartment SweetInn Plaza Catalunya in Ronda de la Universitat. I advise you to read all recent online reviews about SweetInn Barcelona before you decide to book this apartment. The actual apartment is quite run down and old.

These are the problems we encountered:
☹️ We had no hot water for 2 days due to a fault in the geyser. SweetInn management did not bother to come and check the problem. We had to argue repeatedly that a problem did in fact exist. The attitude from Sweetinn staff members was rude and arrogant. We had no apology from them either.
☹️We wanted to check in at 3pm (1 hour earlier than the 4pm allowed) and they wanted to charge us 104€
☹️Remote control for TV broken
☹️Electronic check in was a disaster- it does not work. They give you only 1 set of keys so the rest of the family cannot go about independently. The electronic keys stopped working- we were stuck outside for hours and SweetInn did not answer their phone.
☹️Blocked basin
☹️ The door of the main bedroom is broken and does not close
☹️It’s a 13 minute walk from the bag storage place to the apartment.

We have requested a partial refund due to the fact that we had no hot water and endless problems with the electronic keys. They promise to refund us, but so far we have had no compensation. If you have a problem staying here, do not expect any help to resolve it, and a rude response from staff.

**STRONGLY ADVISE YOU NOT TO BOOK THIS APARTMENT- STAY AWAY FROM SWEETINN WHO ARE THE MANAGERS OF THE APARTMENT**

I forgot my wallet in the case of the apartment I rented from Sweet Inn in Paris. As I noticed, I reported it immediately, but they said it could not be found and they never helped me. I am sure I forgot in the case, not be found? It is never safe and they do not help. I am complaining.

EXTREMELY POOR ADMINISTRATION WITH ZERO ACCOUNTABILITY

2000$ were taken from within the locked room from their location at 5 rue Lécluse. Le Nest by SweetInn.

My family and I stayed from December 27th to 31st. During the day of December 28th between 10 am - 8:30 pm only one person entered our room which was confirmed by the reception desk worker through the security cameras and electronic key access.

We communicated with Despegar.com who was a mediator and we got email confirmation that the hotel had agreed to assist us with this incident and that they would send us an offer. This offer just said they would communicate with us to solve the issue.

We have made a police report. We sent the police report to those in charge.

Out of those people, we received a response from the Communication Center Team leader who said that they were going to « rectify the situation in a satisfactory manner » as their « clients satisfaction is their priority and they would take all measures needed to reestablish our confidence in them »

That was on December 31st.

Then radio silence for 11 days. We reached out several times and got no response. The only person who was responsive was the kind lady from the front desk who is the only person in this whole incident who has shown by sort of empathy and decency.

What a surprise that on January 11th we received a very generic communication (I hope this email finds you well kind of email) from someone from their « Communication Center Team » saying that unfortunately we will not be compensated in any way for this incident.

Not only is this an extremely unprofessional and disrespectful response after everything we went through but it makes you wonder about what kind of company this really is.

This is supposed to be a 4 star hotel. No one has taken any sort of responsibility for the missing money after the only person who entered our room with a key was one of their staff. The police is still investigating this incident and they are in contact with us.

We truly hope that you don’t make the same mistake as we did and take your business elsewhere since you will be faced with an administration that does not care AT ALL about their customer’s safety and experience.

We were robbed from inside the apartment, sweet inn Barcelona our money and jewelry were stolen, and we filed a report with the police, and despite all this, they do not want to compensate us, and this is their responsibility. !!!!

Overall, a very nice apartment and I would not complain. But if asked there are a few things that could be done better for such a high-end stay.

The Sweet Inn ‘chat bot’ is a waste of time.
When I finally got a person on the phone (fire alarm went off) he said twice he would call back and didn’t. A women showed up eventually and turned it off. It is really loud.
Our original booking was cancelled by the host 2 weeks before our stay and we were moved here. It is a very nice apartment.
The thermostat is not the one from the (on-line) apartment instruction manual. Temps were fine so we didn’t pursue.
Internet worked fine as did the door lock from their app.
The television never worked. The remote in the manual doesn’t do anything but turn the power light on and off. Cables were nested in a corner, not one of the multitude of cables are attached to the TV except power. But we are not here to watch TV.

The bathroom needs a shampoo/soap shelf. We had to use the floor in the shower for toiletries.
The floor in the bathroom has grout issues (tiles are loose) and needs to be redone.

THEN we had another fire alarm. When I called they had no record of yesterday’s alarm and once again they put me off to call one of their colleagues and promised to call back. They didn’t. I called again and was put off again, no instructions for evacuation, nothing. I called again and got a different operator who insisted on a booking number before he could talk with me. They obviously have no plan or procedure in place for emergency. 45 minutes later a very nice, polite young man showed up and turned the alarm off. I never received a call back.

We generally had nice stay but we like to walk. It is about a 20 minute walk to town centre… down hill going, up-hill coming home. There is considerable traffic noise throughout the night, the apartment is on the R20, which appears to be a busy ring road. The street has very high-end shopping but few bars or restaurants.

SweetInn hides the construction works in the house in the rental contract in order to be able to rent out expensive holiday apartments. Be careful, here you will be cheated and lied to just so that the agency makes money. In the end, your vacation is ruined.
Ort: Paris, October 2023

Terrible experience, room was cancelled at 10pm on the day of our stay.
We were hosting our daughters 21st Birthday in Barcelona and had 6 people to accommodate from the UK
Ruined the evening, all had to sleep on the floor .
The host failed to provide the entry details and would not respond to calls or emails from me or AirBnB
Never again

Terrible Company, completely let me down.
I booked a 4 bed apartment in Marbella via AirBnb. Once confirmed you find out its via Sweet Inn. Oh dear, try calling these guys on there numbers, they never pick up the phone, will only deal via webcam.
12 HOURS BEFORE WE ARE TO ARRIVE I finally get a call from their customer host agent, THEY CANCELLED MY BOOKING as apparently a problem with the property but the good news they said is they can offer a 2 bed apartment with one double bed, a single bed and 4th on a sofa in the lounge. WHAT A DISGRACE!
In the end I managed to get Airbnb to refund and booked via Booking.com an apartment also on AirBNB, but I will never use Airbnb (2nd time they have cancelled me) or ever ever book with Sweet Inn . USELESS COMPANY WITH ZERO CUSTOMER SERVICE. AVOID AVOID AVOID

We booked an apartment in Paris from August 26 to 30 cost 988 euros.
From the site it looks like a normal apartment and also nice in fact we booked with confidence as we had used SweetInn before on other occasions and had always been very comfortable.
In Paris we found ourselves entering the building and were ushered into the courtyard.
Here instead of a Garage ( Auto box) an apartment was made.
Amazed at the situation , lack of windows except for the huge glass entrance door instead of the shutter of the Box we asked how it was possible.
We were told that that was the apartment as described on the website :
You can check directly at www[.]sweetinn[.]com find the paris appartament "ponthieu IV"
They are asking more 300 euo per night to sleep in a Car Box, unbelievable.
Inside the Car Box there is still the infrastructure of the garage such as the shutter box , the switch to open and close the shutter itself.
The entrance door was in a precarious state and the code opening system was broken and dangling on the sides.
The two clearly windowless bathrooms were barely usable and the toilet flushing system operated with a push pump.
In addition, between the two windows of the Car Box where we slept was the building's garbage drain , so at three o'clock in the morning the city collection people would come and pick up the garbage with related noise.

In the face of our complaints we were called back by Sweetin who proposed another apartment the next day.
Being a vacation of only 4 days and not to lose half a day in the move we declined putting up with the precarious situation.

Having used sweetInn before and recognizing its quality , I would never have expected such a thing and above all I would have expected a much quicker and decisive support.

Audano Ezio
P.S I have kept the Photos and Videos should they be needed.