Sweet Packs Reviews 

Great experience

Sweets pack are the most reliable sweets company ever there sweets are the best, Will definitely be purchasing more!

Love the sweets and drinks on this online store! The wide selection and delicious flavors keep me coming back for more.

Ordered the 5th of May courier is still waiting for for company to release the items
Customer Service is absolutely nonexistent
Sent 6 emails and no reply
Have now been on company house to find out directors
Will be contacting trading standards

Keep well clear of this cowbow outfit. They're nothing but thieves that don't have the bottle to respond to my query.
Charged me double for what is priced on their website..be warned folk's!!!!

Placed an order on the 19th of December for over £100 worth of items so more than qualifying for free NEXT DAY delivery i waited nearly 3 weeks as i expected a slight delay due to being around Christmas time , i emailed very politely for an update on my order and received an email back to say that due to supply issues they didn’t have my items (to wich they didn’t get in contact to say) but my order would be sorted and sent out on the 10th of January and i would receive it on the 11th , 13th of January still no show so i emailed and simply asked for a refund as i felt i was being messed about , had an email back to say i couldn’t have a refund unless items were lost or missing (even though iv been waiting nearly a month now) so again i waited now until the 21st of January and emailed again to say that id really had enough and if i was refused a refund again id be writing a bad review to wich i received an email immediately from Katrina herself saying she new nothing about the whole situation so could i fill her in on everything to wich i did , after numerous emails back and forth she’d said that she would take it upon herself and send my parcels out first thing Monday morning 24th of January and i would receive it Tuesday with an extra free pick and mix worth £12 for all the inconvenience unfortunately though still no delivery so Thursday the 27th i emailed again to ask what was going on and she replied that she wasn’t by her computer so hadn’t sent my order but would do it staight away to wich she did so iv finally received my order today on the 28th of January , absolute nightmare of a company to deal with tbf
But if your happy to wait 6 weeks and send numerous emails back and forth to get your items this place is for you
Never again sweet packs never again

Terrible customer service. I ordered 12 cans of Mountain Dew on 26th Nov. They arrived in a couple of days but the best before was Sept 21, so already out of date and 1 of the cans had split. Contacted customer service and cut a long story short after about 2 and half weeks they eventually offered a refund but only if I sent them back at me expense!! In the end I accepted 50% of cost back and they offered me a £5 voucher. I replied yes to the voucher but surprise surprise I have not had a response, have messaged again but no reply to that message either. What a shambles out of date goods, poor customer service and no follow up on their offer after almost a month

My daughter leila ordered 2 weeks ago she a wrote review on here was told to message this email and again still nothing I'm sure it's a scam I've never known a business to move in this manor do not buy from here my daughter has emailed and hasn't had a reply for 4 days atkeasy but they can come on here tell u email then and still not reply what a joke

I’m mortified with the service I’ve got I ordered 2 weeks ago clearly my order has been lost in transit I’m being told constantly it’s either on its way I ordered it for my daughter birthday and still nothing I tried to give them some time but it’s getting embarrassing coming home everyday expecting ur parcel to be there I honestly can not believe the service I have received and I can’t believe nothing has still been done

i ordered my sweet pack on a saturday and of course expected it to be sent out monday and come tuesday but no.

the fact that they don’t do this is made worse because they MAKE you pay for 1 day delivery unless you spend £50+(which i didnt) and a simple £25 standard sweet pack comes to £31

i understand if it’s imported but it’s been 4 working days and the delivery company has said it’s expected to be delivered to my house between a certain time then the next day after it isn’t delivered the tracking says it’s in manchester and had been scheduled for redelivery tomorrow.

i don’t care if that’s the shipping company’s problem but their customer service is entirely unhelpful. all they do is off £5 off your next purchase ( if you spend £20 or higher ) then ignore you when you ask for a refund for the delivery or a full refund

An honest review of Sweetpacks:

I will start by saying that the range of products is very good/ above average in comparison to the plethora of other American candy stores in the UK, This is what i have given one star.

The prices are extremely inflated which is to be expeceted given the fact that these are import products. '

The real issue i have had with this company is the poor customer service and extreme lack of logistical support. For context i made an order with a value of £50+. which while in the grand scheme of things isnt a life changing amount of money, when you are talking about having a box of candy delivered to you it is a sizeable amount.

I placed my order on a friday and common sense says that it would be shipped out on the following monday and arrive by tuesday. I was painfully wrong here. I made the orders value over the threshold for next day delivery (otherwise it costs £6.99).

Tuesedays comes around and i am yet to recieve any shipping information beyond being told that the package had been shipped, no tracking number was given and as such had no way of speaking to the delivery company to track my package.

I emailed sweetpacks on multiples occasions to ask to know where my package was, no response was given. I messaged on Facebook and was great with politness. However after explaining the situation i was politely told not to message them anymore, depsite the fact the had not given me anyway to find my package or verify if the delievery company even had it. I even resorted to asking the the company if they could just manually give me my tracking number, they ignored me for another two days, they have havent responded even at the point of writing this review.

All in all i paid £50+ for a next delivery that in effect took 8 days to arrive and was in the end ignored by the company for wanting my tracking info.

I would honestly give this one a miss as there a wide array of UK based companies that offer a comparable service, likely with a higher level of logistical and customer service based skill and overall professionalism.

I never though i could feel this bitter about something so sweet.

Absolutely horrible customer service, My partner made a order about 3 weeks ago, swiftly delivered but when arrived we found a few items out of date… No problem he emailed to say that there was a problem hoping it would get resolved, they asked for pictures of the out of date products which have been sent to them. 2 weeks later and we are still waiting for a reply. Terrible considering we were very understanding about being sent out of date products, and would not of been a issue if it had got resolved!

Couldn't make the order the website kept crashing and deleting things in my basket and when I told them on tiktok they asked me to inbox them and tell them the problem but I couldn't because they have to follow you back and when I replied to comments to try and explain they kept getting deleted. Glad I couldn't make the order, rather go with a company that cares about customer service!

Great products fast delivery only problem I ordered a 15 pound mystery box not worth the price just got 3 drinks and few sweets

I just keep getting the same horrible stuff I have so many cinnamon pop tarts! And most of the stuff I can buy at most uk shops. Trying to cance subscription don’t know how to?!?

Got my first months subscription of my premium box a few days again and can’t praise it enough all the snacks where really tasty and the delivery was great and really fast couldn’t recommend it enough

Great experience! Amazing customer service, & the sweets were incredible. Thank you so much !!

Was amazing, will definitely be buying more

Brilliant range of sweets and treats. Will definitely be purchasing more! Great for special occasions! Thanks 🙏