Swell UK LTD Reviews 

1,655
•
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Would have given 4/5 stars as the this machine is powerful. However the pipes x4 are very poor 1st attempt 1st 2 sections came apart and sunk i finally got them back and taped each section but the p... See more

Rated 5 out of 5 stars

We hadn't used this particular supplier before but because our normal one had run out of stock we didn't have a lot of choice....but what a great decision. They have been absolutely excellent - easy t... See more

Rated 1 out of 5 stars

Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no... See more

Company replied

Rated 5 out of 5 stars

The free delivery for orders over a certain amount is brilliant. I know my dogs' food will come next day when I order before 3pm the day before. The order has never failed to arrive. I sometimes combi... See more

Company details

  1. Pet Store

Written by the company

Pet Supplies at sale prices with free delivery options from Swell Pets, UK's leading online pet product superstore.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(1,655)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

My pet hogan thinks you are swell

The hound needs more food. There are loads of varieties in the supermarkets, but best value is swell pets who I found when we first got hogan 4.5 yrs ago. I wanted Arden grange. Swell pets appeared on a Google search for that food. Since then we have ordered his food from there. He enjoys the food. I know if I orde today, it will be delivered within a couple of days and lots of emails keeping me informed what is going on. A shame that the level of customer service provided could not be matched by some other companies who provide other larger items or services. Recommended without hesitation.

November 1, 2014
Unprompted review
Rated 4 out of 5 stars

Late delivery

I ordered two large bags of dog food on a Friday evening, so I Knew it would not qualify for the next day delivery and that it would be treated the same as a Monday order and be delivered on the Tuesday which was my day of work.
The order did not arrive until the Wednesday afternoon.
They have always been delivered on time previously, but if the delivery date can not be trusted I will probably have to purchase from elsewhere as it is too big a parcel to expect a neighbour to take in.

October 31, 2014
Unprompted review
Rated 3 out of 5 stars

awful delivery by parcel force

Swell pets service I cant fault, however delivery was terrible, driver couldn't find us so just said we were not in, we most definitely were!!. Had to re arrange delivery to another address. Would suggest you use a different company to deliver your products as this has most definitely put me off

October 31, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and quick FREE delivery

Ordered food for our dog and it was delivered free the following day. The website was easy to use. Would recommend Swell Pets to friends and family. It was also one of the ony places that actually had the brand I wanted at a reasonable price. Thank you Swell Pets!

October 31, 2014
Unprompted review
Rated 5 out of 5 stars

Swell Service

Use Swell Pets for dog food delivery>They are just so efficient!
I ordered food before midday and it was delivered the very next day.
No fuss or hassle
I will now not shop anywhere else for my dogs dinner!

October 31, 2014
Unprompted review
Rated 5 out of 5 stars

swell service for swell prices!!

Swell pets are the most cheapest and efficient service i have used in the last 5 years they offer good packages although i would like to see them mixed a bit more for example my 2 dogs like different flavours but when you buy 2 bags on offer they are of the same flavour would like to be able to mix them other than that they are great and i wouldn't use anyone else

October 30, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent and very fast service, will definitely use again

We hadn't used this particular supplier before but because our normal one had run out of stock we didn't have a lot of choice....but what a great decision. They have been absolutely excellent - easy to use web site, free postage on our order, plenty of information by email to keep us up to date as to how things were progressing and next day delivery. Highly recommended.

October 30, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant!

The whole process from order to delivery is so good. My dog food is delivered so quickly I never run out.

October 28, 2014
Unprompted review
Rated 1 out of 5 stars

Product purchased (Naturediet) is way below usual standard

Purchased 3 pack x 18 punnets of Naturediet. A number of the punnets had leaked inside the boxes resulting in having to wash all 54 punnets. Now I have actually started to use them, the quality is way below any I have purchased over the last 6 years (usually buy online from GW Titmuss, but their website was down). The consistency of the dog food is normally quite hard, like butter or pate. This batch is more like a disgusting yogurt.

October 28, 2014
Unprompted review

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