Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more
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Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.
FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more
We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more
Company details
- Water Utility Company
- Electric Utility Company
- Payment Service
- Price Comparison Site
- Telecommunications Service Provider
- Waste Management Service
Written by the company
We help businesses save time and money across a range of different utility costs!
Contact info
91 Brick Lane, E1 6QL, London, United Kingdom
- 02077015189
- Admin@SwiftSwitch.co.uk
- www.swiftswitch.co.uk
4.3
Excellent
1K reviews
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Hasn’t replied to negative reviews
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Misleading quote
May 14, 2025
Reply from SwiftSwitch
We’d like to clarify that all quotes provided by SwiftSwitch are based on accurate information available at the time and are presented clearly, both verbally and in writing, before any agreement is made. The figures are agreed with full customer confirmation before a contract is finalised.
If your charges appear different now, it’s likely due to factors such as wholesale cost changes, regional tariffs, or meter configurations—none of which are controlled by SwiftSwitch and all of which are clearly explained at the outset. We stand by the transparency and accuracy of the quote you received.
Understanding
Ellie Hudson Knowledge was outstanding, understood my business needs, always cheerful and polite. I have been in business for many, many years but she understood we are not all high tech and explained clearly and precisely.
I started to use swift switch over a year ago and now wouldn't use anyone else. Wish I'd known them sooner.
May 8, 2025
Unprompted review
Ignore correspondence when trying to…
I understand that you are a broker and do not give my bills. However you quoted me the price I would be paying and the bill is double what you are paying. I have been in touch with water plus and they tell me the contract is with you and not them. When I contact yourselves by email. You do not respond
May 9, 2025
Reply from SwiftSwitch
We appreciate your feedback, but it’s important to clarify that the charges you’re now seeing are not the result of incorrect quoting by SwiftSwitch or any failure on the part of your supplier.
Your wholesaler has increased its wholesale water and wastewater charges—something that has happened across the country. These increases are entirely outside the control of both SwiftSwitch and your chosen supplier.
Water wholesalers set the base costs that suppliers are required to pass on. In many regions, wholesale charges have risen by up to 35% this year due to inflationary pressures, infrastructure investment, and increased environmental compliance costs.
These adjustments are applied nationwide, although the specific increase varies by region and wholesaler.
If you’d like a breakdown of the wholesale changes in your area, we’d be happy to assist. However, we can confirm that all contracts arranged by SwiftSwitch are agreed upon transparently, and any change in pricing since that point has been driven by regulatory changes at the wholesale level—not by your supplier or ourselves.
Liam Martin was exceptionally helpful…
Liam Martin was exceptionally helpful and friendly. Didn't pester us whilst we took time to consider our options and was prompt and knowledgeable in responding to our further questions. It was genuinely a pleasure to speak to someone with some personality and who didn't just read off a script or try too hard to close the deal. Overall, very helpful and we're really pleased with the service and help we were given. Thank you
May 1, 2025
Happy to switch and with no reservation
The agent who communicated with me was patient and obliging when I requested information in writing, ample time to review it before a call-back to discuss the matter in some depth. The information I received was clear and all my queries thereafter were satisfactorily explained.
May 1, 2025
Great Service
May 6, 2025
Good service and communication and not…
Good service and communication and not pushy, which I like,
May 8, 2025
So easy to communicate the problem to…
So easy to communicate the problem to and dealt with vey swiftly. Wish I’d known about you sooner.
May 6, 2025
Changing water supplier
The process of changing our water supplier was very simple and easy. Thank you.
April 16, 2025
Buisness Water Supply
The representative I dealt with (Jaydn) was very nice, informative and made sure i was comfortable before anything was signed.
April 23, 2025
Quick and easy
Quick and easy. I havent got time for calls so all done very efficently via email.
April 27, 2025
Switching made easy
The process of finding a new water provider was made easy by Bradley. He was patient, explained the process and answered all my questions. I would highly recommend this company.
April 9, 2025
Mo was very helpful
Mo was very helpful, very responsive, very knowledgeable and made everything easy, which was much appreciated.
April 24, 2025
Unprompted review
Mason made the whole switch incredibly…
Mason made the whole switch incredibly easy and saved me a packet !!!
April 25, 2025
Aaron Gardener - a credit to the company
Aaron, yet again has been fantastic with his communication, keeping me updated throughout the process and I am already emailing him asking him to help me with a couple of other buildings we own.
April 25, 2025
Great service
Great service, competitive rates Jason for us through the process very smoothly. Highly recommended.
April 24, 2025
Helpful.
Jodie was helpful without being pushy. She kept in contact to ensure we made a decision. The info about the fixed fee was not as clear as it could have been.
April 10, 2025
Commercial Water Contract
I received good communication, by email and telephone by a consultant who understood my requirements. Very easy process, finalised by electronic PDF's documents.
April 9, 2025
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