SwiftwashReviews 

These people are very racist. There’s not one black person working in their place. All you see is Mexicans and white people. My husband did an application for them and they told him to go online and to send an email to the management email did not work and then when we tried to call them to let them know that the email didn’t work They start hanging the phone up on him and sent him to voicemail when they noticed that it was a black person calling they are racist. Do not go there to fill out app for a job if you are African-American thank you.

Dreadful customer service product is terrible and not worth it. Tried to contact them for the last four week to return the faulty product without any response. DO NOT WASTE YOUR MONEY

Failed to deliver an order
Failed to answer emails expect for one which they did not follow up on.

BBB.org Complaint:

On 08/11/2022 I went to swift wash to wash my truck. As I exited the carwash, I noticed a film or residue on my truck. I parked the truck, and the attendant came out and stated that they had a hydraulic line that had burst in the car wash. Several cars in front and behind me were sprayed with hydraulic fluid. The remedy by the attendant was to return to the carwash in an hour. Instead, I returned in 2.5 hours and they were still working on fixing the broken line. On my way back to the carwash my truck as well as others were directed by the attendant to go through the exit lane as the entrance was blocked. At that time, the exit bar came down on my truck and scratched the truck. I asked for the manager and the attendant told me he would be there as he was running his car through the wash. I spoke with Michael (Mike) Zolli and showed him the damage and was upset with the hydraulic fluid on my truck. I also, explained that I was directed to go through this area. Mike apologized and assured me there would be no damage from the hydraulic fluid leak. Mike also stated that customer service is paramount with Swift Wash and they would paint my truck if needed. Mike directed me to fill out an incident report for his corporate office. Today, on 08/16/22, I receive a message from Carin Falasco
(Swift Wash Customer Service), stating that this matter is my fault. Carin's partial canned and dismissive message is as follows:

After carefully reviewing your claim and the investigation performed by our on-site manager, we have determined that the damage you reported from the gate on August 11th was not our fault. In the attached video it is clear that you are too far over in the exit lane, which resulted in the gate hitting your vehicle when it came down. As for the hydraulic fluid, this was all removed from your vehicle the same day and didn’t cause any damage.

BBB.org response:

This message is in regard to your complaint submitted on 8/16/2022 against Swift Wash LLC. Your complaint was assigned ID 17724863.

Thank you for taking the time to inform us of your experience with this business. Please make note of the case number above and refer to it in all future communications with BBB® regarding this matter.

We regret to inform you that the Better Business Bureau has closed your complaint because we have not received a response from the business. The failure to respond to your concerns is taken quite seriously and may negatively impact their rating with BBB so that other consumers are informed.

You may also contact your Attorney General’s Office, any regulatory agencies for this industry, and/or the Federal Trade Commission (ftc.gov) to file a complaint as well. Depending on the nature of your concerns, you may wish to seek legal advice.

Sincerely,

Customer Relations Representative
Better Business Bureau
121 W Wacker, Suite 2000
Chicago, IL 60601