Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more
Company replied
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See what reviewers are saying
100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back. All the times ive book up my fishing have never had a problem and feel safe usei... See more
Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more
Company replied
Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.
Company details
Written by the company
Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!
Contact info
United Kingdom
- 0208 194 9396
- info@swimbooker.com
- www.swimbooker.com
4.8
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swimbooker
Thanks for the 5* review Alan! 😁
Firet time user.
I am of a certain age,and not tech savvy.But booking a trip for the first time on my phone was made easy. Thanks
September 1, 2025
Reply from Swimbooker
Thanks for the 5* review Stew! 😁
Reply from Swimbooker
Thanks for the 5* review Stephen! 😁
Reply from Swimbooker
Thanks for the 5* review Lee! 😁
Great App
Great App very easy navigate and to book venue, and to find new places to fish. very impressive.
Kind Regards
Steve
August 29, 2025
Reply from Swimbooker
Thanks for the 5* review Steven! 😁
Wouldn’t let us set up the tent and…
Wouldn’t let us set up the tent and kicked us out no refund
August 30, 2025
Reply from Swimbooker
Thanks for taking the time leave a review! Sorry to hear you had an issue at one of the venues on swimbooker. If you wish to discuss this directly, please don't hesitate to contact our support team and we can look into it for you! 😁
Warm regards,
Team SB 🎣
Reply from Swimbooker
Thanks for the 5* review Jerry! 😁
Reply from Swimbooker
Thanks for the 5* review Matthew! 😁
Reply from Swimbooker
Thanks for the 5* review Graham! 😁
First time user
The app was straight forward but a little confused booking multiple days fishing tickets so I booked separately but other than that all good.
When booking i didn't see an option to pick a swim
August 27, 2025
Reply from Swimbooker
Thanks for the 5* review Steven! 😁
Reply from Swimbooker
Thanks for the 5* review Paul! 😁
Easy and efficient booking system
Easy booking process- quick and efficient. Much less hassle thsn paying on the bank side! Really good customer experience.
August 27, 2025
Reply from Swimbooker
Thanks for the 5* review Adam! 😁
The lady on the phone was really trying…
The lady on the phone was really trying her best to help me, but there is obviously a flaw in your software. I am unable to open an account and on the one occasion we managed to get it working it was VERY slow.
August 28, 2025
Reply from Swimbooker
Thanks for taking the time to leave a review Richard! Sorry to hear you are having issues using our platform. We can assure you that there isn't a specific slow down or outage issue on the platform and we haven't had any reports from other users. It's possible that you have a local connection or device issue affecting the speed of the platform. If you require further assistance, please don't hesitate to contact our support team 😁
Warm regards,
Team SB 🎣
Very easy and quick to use and very…
Very easy and quick to use and very easy to navigate around the booking system .
August 26, 2025
Reply from Swimbooker
Thanks for the 5* review Chris! 😁
Good customer service
I wanted to change the swim I booked and a simple email to the team and it was sorted. Helpful and quick customer service.
August 26, 2025
Reply from Swimbooker
Thanks for the 5* review! 😁
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