Swisscom Reviews 

Horrible.... Never get anything at Swisscom! They lie about terms and conditions to your face, they will make sure you pay much more than what is in your contract. The advantige for new costumers aka cheper contract for 6 month does not work at all.
The application/site is useless.
If you ask them for help, they will make you fell stupid. Even is asked, they wont change to Hochdeuctsh.... The Shop on Banhofstrasse Zürich is the worst.

I have been a swisscom customer for years but lately they do not care about exsiting customers only new ones. Used the swisscom home app but in the last 6 months it is a disaster. It logs you out and then wants to set up a new internet box. The parental control was designed by somebody who has never had kids. But the company is so big that it does not care. Typical large company, take your money and if you do not like it , sod off.

Very happy with the customer service per se. Most of the time I was kept well informed and helped rather promptly.
My issue was that had about 30 Mb in bandwidth instead of the possible 120. I was ready to accept 50 (previous maximum with iWay) but not less.
So a technician came over to check the house wiring. That brought it up to about 70 but the line was unstable. So he took some measurements outside of the house and found a problem with the wiring there. One day after the technician found out that the problem was outside the of the building another technician had the problem sorted.
Now I have about 92 in download bandwidth which I am very happy with.
The only let-down after all this is the one time I talked to the first level support after the whole affair (I had some issues that turned out to be hardware related with my firewall).
They asked me to unplug the wireless cable 😂

Swisscom is a non trustworthy company always trying to get more money from you than what is on your contract, insidious ways of adding amounts everywhere (in other words thief), a useless hotline with nasty, rude and unhelpful people! To avoid absolutely

terrible for business.. mayn online portal changed and NONE OF THEM work good.. always issues with login. also swisscom allow themself to change transfer your account from big company to enterprise or small company just like that with no special reasons. and with no communications. almost impossible to contact them and it is always a nightmare to obtain something

A shame of company....very bad and not trustful...swisscom was swisscom in the years 2000 till maybe 2009..Now is the worst and spensive comunications operator in Switzerland...

No contact. Everything is difficult

I have since months a problem with the signature attachment to one of my 4 emails which is added to all of my emails although in settings the other 3 are set to "no signature". I have called Swisscom to get help on this but they wanted to connect me to a payable technical service! I pay 9.-/month for having more than one email address and they don't even give you a technical support on questions regarding their website settings!!! Very poor service..
Then I asked for a reclamation email address and they indicated me a link the person from Swisscom perfectly well knew that there was no "reclamation" section on this page.. No assistance, no service but a double than peer average fees!!

The technical support of Swisscom is just great. They really try very hard to resolve problems. I recently got a 5G booster. There were some obstacles to overcome but with the help of the very friendly support team I got the thing flying. Thank You very much for your kind help !

Never hear that the price of the MB = Gold for the Europeans. I hope that you get stuck with your money!

Homophobic company that uses the word ‘queer’ in its communications. I do not want to be abused with this word by companies that I do business with. Abusing gay people has recently become illegal in Switzerland. I want my contract cancelled as this is completely unacceptable.

Absolute catastrophic. If I knew that they had such a terrible customer service I would have never picked this company. Now even after the cancellation of my contract they still send me invoices! Useless employees.

Like many comments you may see here, they try to not resiliate your contracts without any proper reason. They didn't cancel mine because my first name and middle name was swapped.. they didn't take info properly and as a results, I am paying an extra 210chf (3months) and they don't want to hear anything. Do you think they would have called me to let me know about it.. absolutely unprofessional.

Customer Service well beyond the Extra Mile
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On a very recent trip to ZRH I have experienced an extraordinary example of Customer Service at the Swisscom shop located at Zurich Airport in Switzerland.

I can not find the right words to describe how helpful the members of staff.were on the 24th of March in the late morning.

An early birthday present purchased there on the day by a very close relative, has helped me to beat the Red Tape of a small Island nation far away on the other side of planet Earth.

I very highly recommend this shop to any traveler who needs a decent mobile telecommunications service provider when in Switzerland / Suisse / Svizzera / Schweiz.

WELL DONE to ALL MEMBERS of STAFF there.

In particular the manager and Ms N.K. Abdalla.

Got charged .60 cents for 00:00:02 seconds for calling "outside" of Switzerland to a German Number. I say "outside" because this number was WITHIN Switzerland. I called this German number 4 times, the person I was calling didnt even pick up because THE PHONE NUMBER DOESNT HAVE SIGNAL IN SWITZERLAND. 2.40CHF might not mean much, but this was not clear enough in the contract. Partly my fault for interpreting this wrongly: "Unlimited within Switzerland and within the EU/Western Europe". But come on.. thank goodness I did not call for longer.

The customer service is marginal at best. I understand that the customer service reps have to deal with a lot of technical problems that they might not understand. But, i encountered a rep who hung up on me. He kept treating me like i did not understand what he was saying when i did and i wanted to move the discussion beyond his simple short term "solution" as i've had the same problem for 6 months. He had no right to hang up the phone on me simply because he could not grasp the broader issue..... Sexism?

I truly don't understand the negative comments for Swisscom.
To me looks like bots used by Swisscom's filthy competitors.
You have the best network coverage, the best billing policy, the best offers (who else offers a MacBook as a gift???) and the best customer care.
Use Swisscom and you will experience a company which is huge of course, but with a flexible policy and people who are very happy to help you.
So, people (if you are a real person and not a bot) let's be serious and write real reviews here.
I suggest Trustpilot to investigate the negative ratings of Swisscom, before a scandal about fake reviews damage Trustpilot's flawless (so far) reputation.

I went in a shop in June to change from forfait to prepaid. I realised later that my demand was canceled without my knowing. I realised after my changement period. I now cannot change immediately and cannot be refunded of the extra month I paid.
N. R.

Absolutely terrible service right from the start.
Swisscom is not in control of their's contractors!
We received invoices from MILA and ATOHM (both are Swisscom contractors and deal with new customers activations), both demanding payment.
Obviously, only one of them could do the activation and the other is trying to SCAM us.
It's 2 weeks now of going back and forward to proof who was on site, in the meantime we received late payment fee.
Absolutely dreadful situation!
Would not recommend Swisscom to anyone.

They don't even worth one star . I have been waiting for more than 5 hours on the hotline service whatsapp, then someone write me and tell me to be more patient but never come towards me again. I will not hesitate to advice people around me to change network service.. Just unbelievable.