Swissport Reviews 

Dreadful service. No one to answer your call, have to leave message & no call back. Luggage did not keep up with me & when it arrived Brisbane it took 4 days to deliver within 1hr drive from airport! When it was delivered the elderly person delivering couldn't manage to lift the case. I'm also elderly & I could lift it. 4 days without change of clothes, as well as I had permitted food in the case which had to be dumped.
Shocking service.

Lama chhesang in Japan Tokyo of Swissport Ground Handling is awful. Bullying customers even they are 70+ years old. A true shame of Swissport Ground Handling and the whole country.

Staff is rude and racist. They shout at anyone who doesn't speak German, especially racialised people. One star just because zero stars is not an option

They don't even deserve a start, those guys are the worst company I've ever dealt with!!

If there were no stars they would get that
Check in for the 17.05 klm Edinburgh to Amsterdam on the 23 November 2024
All three check in staff arrived 15 minutes all had absolutely no customer facing skills all were rude and had a take it or leave it attitude
When I complained said they would cancel my booking till I apologised
Any airline using this group faces losing my business
Absolutely disgraceful attitude

30 plus people waiting over 2 hours for baggage to arrive from Turkish Airlines Istanbul flight. Appalling service. Still waiting and nobody knows whats going on!

Swissport Sofia - probably all convicted criminals- refuse to help and actively rude careless and disrespectful. They refuse to identify themselves and lie to your face to avoid taking responsibility. Ryanair are aware of the WORST COMPANY IN EUROPE SWISSPORT

I flew from Athens airport to Bucharest on the Wizz Air 23.05 flight on Thursday 24th October with my wife and young daughter. We were travelling with hand luggage only, verifying from the Wizz Air website that we were allowed one piece of handluggae bag each of up to 10 kg, which we checked at the airport and were compliant.

Arriving at the gate and without a prior word, one of two Swiss Port employees manning the gate began aggressively asking why we had not booked 'Priority Boarding' stating that we had to pay an additional charge. His colleague then took over and began a verbal assault on us and other passengers demanding payment for additional handluggage. A group of 15 passengers who were travelling together, refused to pay stating that they were within their luggage requirements permitted by the airline.

Far from taking control and explaining to the passengers the reason for the additional required payment, the Swiss Port employees began to scream at the passengers, stiring up the crowd and the situation decended into chaos. Violence errupted and over 10 police officers were called to the gate to try to calm the situation.

Having informed these two Swissport 20 years olds that they had no authority to treat passengers in this manner the more obnoxious and agreesive of the two called me a 'Malaka'. Astonishingly he then tried, unsuccessfully to order the police officers to offload my family and I. My 8 year old daughter was terrified and in tears.

They gave no guidance or information as to how we were to proceed or whether the flight would take off but continued to scream and rant at the passengers for well over an hour. The situation was only resolved two hours after the designated take off time when the Wizz Air pilot intervened and the two Swiss Port employees were moved aside. We finally took off two hours late at 1am.

Unfortunately this is not the first extremely unpleasant experience that I have had with this particular Swiss Port employee at Athens airport.

I fly regularly as part of my job and in over 30 years of international travel, I have never seen such aggressive, impertinent and shambolic behaviour from ground staff. Both these Swissport employees should be sacked for the sake of the Airport and the Airline. I shall never fly through Athens with Wizz Air again.

Zero too much , you wait ages to drop your items , location Stansted.

Not recommend at all .

Ruthless. Their staff ripped us off with excess baggage with a contracted flight that had smaller baggage rules than the operator. These goons gleefully charged everyone on the flight excess baggage and were evil about it. I will find out where Swissport operate and avoid them at all costs, for life. Bristol 18/10/24

If I could give a 0 i would. We traveled from US to Brisbane stopping in Auckland. When we arrived in Brisbane only one bag had arrived. We were told the other bag was still in Auckland but would be on the later flight that day to Brisbane. We went to the airport the next morning and were told it still wasn't there. Over the next FIVE days we were told it was still in New Zealand, still in Texas, Hamilton Island and meanwhile the whole time it was in Brisbane. The staff seemed inexperienced, rude, did not care that we had to go and purchase things for not having our bag for almost a week. We called I dont even know how many times and never got a phonecall back. This company did not care about us at all and offered no compensation for what we had to go and purchase.

Absolutely shocking, rude and unhelpful customer service experience. We missed our plane due to screen errors displaying incorrect information, SwissPort staff were unhelpful simply blaming the airport and saying 'not our problem'. We were not contesting this but Swissport would / could not give us a clear answer on what our options were to rebook flights or leave the airport- even though there were 10 independent travellers all in the same position from the same flight. We were sent to a 'customer service area' which was a phone on a wall. It took an hour from calling that 'phoneline' for someone to come and speak to us face to face - staff walk past were saying you need to be persistent on the phone they've been known to leave people waiting for hours.

The man who final came down (he only gave his name as Sam) was rude, aggressive, with closed defensive body language and couldn't give us one piece of helpful advice on how to get out the airport or rebook flights. He kept looking at a piece of paper and saying "we changed the flight time back, you need to speak to airport staff". Airport staff refused to speak to us.

We kept asking the SwissPort rep (Sam) to help explain our options. He eventually (a further 30mins later) told us we could have rebooked a flight within the hour for a £100 missed flight fee but we had missed that window. This is shockingly insensitive to even offer, given it had taken them an hour to get to us He then went on to tell us we had missed the next plane that would have got us to our destination. Again really unhelpful when we needed speed - not unhelpful information that served no purpose. This isn't rocket science - sharing a leaflet, contact numbers or sending us to someone who could have practically helped would have been useful.

In an already stressful situation this dire lack of customer service and poor communication created an even worse situation. Whilst we were there waiting for SwissPort another 12 people from another flight turned up with exactly the same issue - so this isn't an 'infrequent occurrence if 22 people within 2 hours experienced the same.

This didn't need to be such a stressful outcome but from reading these Trust Pilot reviews clearly SwissPort could do with investing in customer service and communication training for their staff. They are escalating stressful situations for paying passengers with their defensive, unhelpful attitude and lack of helpful information. When all we wanted was clear direction and help.

Travelling from Belfast City Airport to Birmingham via Emerald Airlines. Thought I had 10 kg to check in free. This is what it said on the app when I checked in. The app was saying as long as I checked in the bag there was no extra charge. How wrong was I. An extremely patronising and rude swissport attendant named Abbi stated because it was a regional flight we would have to pay £35, per bag. She stated it was very clear which it isn’t. As far as I can see Swissport are supporting the lack of transparent pricing from Aer Lingus. Two weeks ago I travelled by Stena Line to England, completely different experience . Staff were really approachable and attentive. All we ask as customers that there is transparent pricing

Would give 0 if I could.
Incorrectly charging me twice for baggage that was within size limits.
Member of gate staff was unpleasant, rude and intimidating.

My wife and me had this experience coming back from our honeymoon at Heraklion airport. When my wife tried to explain that we’d already paid for large cabin bags. ( which she would have known if she’d bothered to scan our boarding passes first) she tried to imply there was a problem with our boarding passes (she couldn’t seem to get her head around two females travelling together and being under the same booking in 2024!) it wasn’t until I physically pointed at myself and my boarding pass and then my wife and said her name and showed her boarding pass and said that she was my wife and that I had booked the holiday she dropped all the questions about our boarding passes. Make of that what you will - everyone I’ve told has been appalled.

Currently trying to get the money back from easyJet but that’s beside the point really. Incredibly upsetting experience which I’m more upset about the more time I’ve had to reflect.

What an absolute star we have met this morning from swissport customer services at Manchester Airport in the name of Mohammed rahman, we were struggling to check in and he did it all for us

Yet again Swissport at Bristol airport are keeping us waiting over an hour for our bags. Last time was over two. In future I will fly from other airports

EDI Plane delayed almost an hour because there was no lift to disembark elderly and disabled people from the flight arriving. The poor passengers had to walk to a bus and it was very clear many were in pain. The man providing my assistance had to go as his shift ended and no one else came to pick me up. I walked to the plane, in a lot of pain, to be shouted at by another Swiss port member as he said I walked in a prohibited area. I don’t know what he was talking about. I told him I should not be walking at all. I was in immense pain and needed to sit.

Rude staff, over charging customers, over luggage, still using paper checking, as being handlers only, they bully the customers like sheep, they need to be trained properly. The manager is the worst and a bad example to the other stuff. Not sure where the money goes ? Not to the airlines I’m sure as it’s a side hustle for Swiss port Agedir.

Flying into Edinburgh, left on the plane for 45 minutes because they had nobody to bring the steps!
It's not like a plane turning up is a surprise, they know well in advance when each plane is due in, how they can't sort themselves out to be ready is beyond me.
Can't understand why any airport allows this company to operate after reading some of these reviews.

Discrimination experienced during boarding a Ryanair flight to Alicante, the gate was being run by what can only be described as a gang of young lads who clearly had a lack of customer service experience.
They were offering inappropriate preferential treatment to young female passengers and discriminating against older passengers and also myself male 40 years old.
Disgusting and they shouldn’t be allowed to abuse their positions in this manner.
Special mention to Haroon who was the worst offender.
Please follow this up as it needs resolving