Swisstool Reviews 897

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Rated 1 out of 5 stars

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response... See more

Rated 1 out of 5 stars

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said... See more

Rated 5 out of 5 stars

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that d... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

dispatch is quick

dispatch is quick. item came in secured. online shop has lots of different options for swiss knife that some do not have.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

It arrived super quick

It arrived super quick! Looks amazing. A great present. So good I ordered another personalised one for someone else’s birthday!

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service, easy website to navigate and engraving on the knife was so simple to do. Ample spaces to write whats needed if required. No clamp markings on the knife like some other companies, perfect service, highly recommended. Fast delivery.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

A very nice top quality knife.

A very nice top quality knife...the service was excellent. I had the knife personalised and this was an excellent very professional job. The delivery time was very quick (following day). Overall a very efficient and excellent service. I will be shopping here again in the near future. Thank you.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Order was great - customisation all easy and an alteration I emailed after ordering was made too. Delivery was also quick.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy service! Thank you Steven!

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that day which i didn’t ask but was happy to read that news. The gift was well received by the recipient, thank you!

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted customer

I read all the poor reviews after ordering and thought "what have I done".
I ordered Thursday with added personalisation and Today Monday I received the pocket knife with the inscriptions on both sides. I really couldn't be happier and I'm so chuffed with the whole thing. First rate job....Thank you

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant product, easy ordering, fast delivery

I ordered an Explorer with Ultra additions and personalisation on 26th March.
Landed on my doormat before midday on the 30th, so that's four days from order to receipt, with one of those being Good Friday.
The order process is easy, I like being able to see the personalisation to check it's OK before ordering.
The knife looks great, the printing is spot on.

March 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look