Swoopos - Epos. Payments. Orders Reviews 87

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Kenny was excellent, he helped us set up the whole menu. Went above and beyond to ensure the new kiosks were up and running correctly and gave full training to the team. Would highly recommend Kenny a... See more

Rated 5 out of 5 stars

Great training and really helpful to all the staff that attended, the system itself is brilliant - we looked around and this really delivers. Thank you Raimonda & Akib for all your help, really go... See more

Rated 5 out of 5 stars

Akib came onsite today and did our set up he was very professional and informative taught us everything we needed to know about the system and offered further support. Raimonda also went above and bey... See more

Rated 5 out of 5 stars

Issues with BT Broadband on a Saturday morning. Swoopos Helpdesk ensured our till systems were available again as soon as possible (before the fix from BT). Thanks to Kenny / Rovin and the others who... See more

Company details

  1. Software Company
  2. Card Processing Service
  3. Eftpos Equipment Supplier
  4. Payment Service
  5. Terminal point

Written by the company

The SWOOPOS mobile point-of-sale system, which cover Epos, Self service Kiosks, Mobile ordering, handheld epos, multiple payment integrations and so much more. Built-in features like reservation, Intuitive inventory and staff management. Insightful customer data and analytics. Powerful mobile marketing. Integrated to just eat, Deliveroo, Uber Eats and Xero.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very useful system

Great experience with this EPOS company. Akib did an excellent job installing our kiosk—he was professional, efficient, and explained everything clearly. Raimonda was also very helpful and made sure to check in with us as a new customer, which was really appreciated.

Really happy with the service and would definitely recommend!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Kenny was excellent, he helped us set up the whole menu. Went above and beyond to ensure the new kiosks were up and running correctly and gave full training to the team. Would highly recommend Kenny and the swoopos team!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Akib met all my expectations.

Akib met all my expectations.
He is friendly, kind and very attentive.
He took the time to answer all my questions and most importantly, solved my problems.
I’m very satisfied with the service.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Akib was very friendly and helpful…

Akib was very friendly and helpful showing us everything on the swoopos website. He was very attentive and helped us with any questions we had and double checking we understood everything that was relevant for us.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Setup Kiosk

Akib did an amazing job setting up our self service kiosk at my business. Highly recommended

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Andrea for again being so…

Thank you Andrea for again being so efficient and professional. I again through a last minute request your way & without complaint or agitation you went above and beyond to help me! I am honestly so grateful! You’re an asset to your team and I am lucky to have you as my point of contact!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough and detailed

Very thorough and detailed.
Very helpful and full support to get issues fixed. Knowledgeable on all the software and hardware installed .

September 26, 2025
Unprompted review
Swoopos - Epos. Payments. Orders logo

Reply from Swoopos - Epos. Payments. Orders

Hello Habeel,

Thank you so much for taking the time to let us know you are pleased with your overall experience. We take great pride in what we do, supporting our valued customers. Your feedback is greatly appreciated.

Kind Regards, The Swoopos Team.

Rated 5 out of 5 stars

Absolutely outstanding performance

Absolutely outstanding performance
Very polite and patience was next to none
We where waiting on stay for over a hour and they stayed to show all staff how to use the till...
Two great guys definitely recommend there service
Thanks guys

September 16, 2025
Unprompted review
Swoopos - Epos. Payments. Orders logo

Reply from Swoopos - Epos. Payments. Orders

Hello Claire,

Thank you very much for your kind words of appreciation. This feedback has been shared with the team, who take great pride in what they do. They are very grateful that you have taken the time to share your experience. We are glad you are happy with the system and service you have received.

Kind Regards, The Swoopos Team.

Rated 5 out of 5 stars

Exellent service from Akib

Exellent service from Akib
Went above and beyond to help us feel at ease , never left without us fully understanding everything
Highly recommended genuinely a lovely guy
A*****

September 4, 2025
Unprompted review
Swoopos - Epos. Payments. Orders logo

Reply from Swoopos - Epos. Payments. Orders

Thank you for sharing your recent experience. It's great to hear direct feedback from our valued customers. We will pass your appreciation onto Akib is a dedicated member of the wider team, he takes great pride in ensuring he attains high levels of customer satisfaction in every installation he completes.

Thank you for choosing Swoopos, it's great to have you onboard.

Kind regards, The Swoopos Team

Rated 5 out of 5 stars

Akid had been on site all morning…

Akid had been on site all morning setting up our new till system and he has been amazing. Any issues we have had he has rectified very quickly and explained everything.

The software itself is the best ones we have used and is really user friendly even the techno phobes have found it easy. I highly recommend them.

September 4, 2025
Unprompted review
Swoopos - Epos. Payments. Orders logo

Reply from Swoopos - Epos. Payments. Orders

Hello Paul,

Thank you so much for your feedback, it really is appreciated. Simplicity and ease is what we strive to deliver through a comprehensive and user friendly system.

Our team take great pride in what they do, however there is nothing better than hearing they have done a great job directly from a valued customer.

When technical challenges present themselves, it's great to know your in good hands and have the support of an individual and a company that really cares and takes the necessary steps to resolve these promptly.

Thank you for taking the time to share your experience and thank you for choosing Swoopos as your POS provider.

Kind regards, The Swoopos Team

Rated 5 out of 5 stars

Customer service

We are new to Swoopos and have been leaning on Akib for support quite a lot. He has been so helpful and patient with us as we get set up. Great customer service!

August 15, 2025
Unprompted review
Swoopos - Epos. Payments. Orders logo

Reply from Swoopos - Epos. Payments. Orders

Hello,

It's fantastic to hear that you feel fully supported and are happy with your overall service.

We appreciate that making a change in your POS system can sometimes feel daunting, the process to switch is simple, but we do appreciate that support is required too. We will always give you the time you need as a valued customer, just as you have experienced with Akib personally.

Thank you for taking the time to share your experience and thank you for choosing Swoopos.

Kind Regards, The Swoopos Team.

Rated 5 out of 5 stars

Amazing customer service!

Akib Afsar Was amazing, he fixed our problems at whatever time suited us! He was able to get to the route of the problem, and even followed up with us to double check everything was running smoothly!!!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Akib came on site and did our set up

Akib came on site and did our set up, he took his time with us and made sure we know how the system works even gave us little tests to make sure were independent working with the system and confident which is great and rare to see someone give a lot of their time and be passionate about what they do overall great service and Akib is very helpful and an asset to Swoopos

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

Had Akib come in and show me the installation of the software and really put his time to train myself and my team. Really enjoyed his willingness to help us to feel comfortable and not many people would really do that. AKIB ACTUALLY HAS THE PERFECT ATTITUDE IN A PROFESSIONAL SETTINGS TO DELIVER A PERFWCT SERVICE. this man needs a raise.

July 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look