Swytch Reviews 712

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people found the service itself to be excellent, noting its ease of use, seamless setup, and reliable functionality, especially for those managing UK numbers while abroad. The user experience is frequently described as smooth and straightforward, with efficient processes and clear communication. However, some customers were dissatisfied with the customer service, mentioning a lack of human support, slow response times, and difficulty in getting issues resolved. A few other people also felt that the service could be patchy at times.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting its exceptional quality and... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency and ease of use, especially... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, friendliness, and responsiveness. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the sign-up, setup, and porting... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm impressed!

I recently made the switch to Swytch after experiencing issues with another well-known expat mobile phone solution that failed. Swytch just works!

The app is very easy to use. The process of porting over my UK mobile number was straighfporward.

The level of support I received from Simon was stellar - very responisve, clear and helpful.

Swytch demonstrates a strong commitment to swift and hassle-free onboarding. Impressive. I would recommend it to fellow expats seeking a dependable mobile phone solution abroad without roaming charges.

September 8, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

Easy to get number

Easy to get number, affordable price, worked well for receiving texts and calls from the UK while overseas

September 8, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your review.

Rated 5 out of 5 stars

Great phone line product!

Really easy to setup the account and excellent customer service (responsive, helpful and knowledgeable) to assist in porting in my existing number post account creation. Also, have used both voice and text services and they work great. Highly recommended option for a phone line!

September 1, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your recommendation.

Rated 5 out of 5 stars

Great service

Great service, a very good app, reliable, and Simon from Customer Services was massively supportive and helped me and my husband to complete the process! Would 100% recommend! Thank you!

September 1, 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your kinds words.

Rated 5 out of 5 stars

Fantastic

Fantastic! Simon was always prompt and helped greatly. I thoroughly recommend Swytch.

August 27, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your 5 star review.

Rated 5 out of 5 stars

Very easy to switch

Very easy to switch, worked out of the box without any trouble

July 29, 2025
Unprompted review
Swytch logo

Reply from Swytch

We are very grateful for your review, thank you.

Rated 5 out of 5 stars

Useful service. Great support

This is a really useful service for an expat to keep a UK number. Easy to use and reliable. Expert, friendly support when I screwed up.

July 31, 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks.

Rated 5 out of 5 stars

Really helpful service

Really helpful service. I used Swytch to keep my original number when travelling. I received messages and calls without any issues.
The customer service was also excellent. They were helpful with the onboarding and offboarding process and replied quickly. I didn’t need to contact them with any issues which is testament to the quality service provided.

July 30, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you so much for your review.

Rated 5 out of 5 stars

Great experience!

Simon was super helpful in getting my Swytch account set up and sorted. He made sure I understood what was required and was extremely efficient. I’m very happy with the service.

July 23, 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help, thank you.

Rated 5 out of 5 stars

Keep up the good work, Swytch Mobile!

I have used Swytch as a second phone number for nearly a decade. No issues, no problems, I highly recommend this to expats who live abroad. A few things I only want Swytch to improve are the application. Keep up the good work, Swytch Mobile!

July 22, 2025
Unprompted review
Swytch logo

Reply from Swytch

One of our longest standing customers - we thank you for your kinds words and review.

Rated 5 out of 5 stars

I would absolutely recommend Swytch

I would absolutely recommend Swytch. Following a move from Scotland to Australia I was keen to keep hold of my UK number as there’s so many contacts and apps/businesses connected to our mobiles now (one time codes etc). The personalised service I’ve had from Simon has been brilliant. He’s kept me informed along the way to ensure all was smooth. I followed all his advice along the way and the transfer was spot on. Many thanks.

July 23, 2025
Unprompted review
Swytch logo

Reply from Swytch

We really appreciate your recommendation - thank you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helped me when the mistakes were mine, I would definitely recommend this comapny

July 22, 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your kind words.

Rated 5 out of 5 stars

Great service with friendly and helpful staff

Email correspondence was quick, helpful and the staff were friendly and responsive. They took the time to explain what I needed to do for each step in the process of porting over my phone number. The service works well for a good price (much cheaper and more convenient than maintaining my UK phone contract). A great experience overall.

July 8, 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you.

Rated 4 out of 5 stars

Does what it says on the tin

Does what it says on the tin. Handy for holding on to old numbers that don't get high traffic.

July 4, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your review.

Rated 5 out of 5 stars

Great service

The service works very well and I had no issues. Support replies very quickly and are very helpful.

I would definitely recommend!

July 1, 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your recommendation

Rated 5 out of 5 stars

Extremely helpful staff and services

Extremely helpful staff, and super quick to sort out issues. I could barely find any way to keep my UK phone number from another provider, while here in Aus; but they were able to help me actually save me from loosing my number through transferring with a PAC code. Super impressed with what they offer. :)

June 25, 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you keep your UK number whilst abroad - thank you.

Rated 5 out of 5 stars

Great so far

Contacting support for port in was really easy, and they are very active and efficient.

June 19, 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look