Sytner Group - Leicester Audi Reviews 

Riyaz Patel was very helpful kept us informed about what was needed to repair the car in a difficult situation he was kind and understanding
Showed us and explained what had been done
Thank you Riyaz

My car was recovered to Leicester Audi after breaking down, as requested photos were taken and sent over within an hour of my car being delivered.
There were extensive diagnostic checks carried out to establish the problem and Matt kept us updated regularly throughout the entire time.

I cannot fault the customer service given by Matt and the service team.

Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by the technician.
Friendly, helpful service agent who kept me informed throughout. Car was returned to me an hour late which was frustrating, but the service agent and service manager apologised for the delay.

Good service after a few wobbles recently but redeemed themselves. Riyaz in particular made sure that everything went smoothly this time.

Just great service

Thanks Nas.
My 2022 A5 was in for assessment of boot strut failure. The assessment was completed punctually. All staff were polite, listening and responding to any personal requests made at drop off.
Awaiting response from Warranty Manager.

Service department is shambolic. I have had two reasons to visit and both times it’s money they’re interested and not customer service. I’ve been waiting 6 days for a return call re damaged incurred to my car whilst in Leicester service dept. Awful service - no recommendation from me sadly

Tom Price great salesman did everything asked for, Car turned out perfect, went through all details.
Very happy

I was in the dealership twice today and the reception staff were fantastic, particularly Fern. Because of the extremely warm weather she gave me water as I left the first time because she knew I was walking and on my return gave me an ice lolly and water.
All above and beyond.
Thank you
Patrick

Very slick operation when I dropped my car off however to get my service booked in it took 4 phone calls over a week and I booked a waiting appointment as it was a first oil and filter change to be told the day before Watling appointment mints are 4 hours, 10 % of a working week which I find strange. The service advisor was very professional and courteous

Mr. Kuldip Bhele was such a helpful, pleasant and professional person to deal with at Leicester Audi. It was a stress free experience and I would recommend the honesty of the staff and they helped to resolve my issue as best they could.

The Website is an absolute nightmare! Impossible to get through to customer service or anyone human..it used to be the best dealership but since the new system they are using I can honestly say I'm glad I won't have to use it again!
However the service assistant ..Donald..who I dealt with was first class pleasant and friendly.

Extremely disappointing experience with Leicester Audi.

I purchased an Audi A1 from this dealership around 21 months ago and have had ongoing issues ever since. The vehicle had an engine warning light present at handover, which I raised immediately. Instead of the issue being properly investigated, I was given an explanation that did not make sense, Omar told me that the issue was with my 'sun visor' - a part of the interior that is not connected to the engine at all, and the car later suffered a turbocharger failure. I did not receive any information on what had actually happened to my car and so I felt that I was also being kept in the car - I also emailed Omar for the reports on my car etc. - which he ignored. With what I assumed was turbocharger failure, Omar drove the car when I took it in and told me that ' there is nothing wrong with it and it drives exactly as I expect it to' despite him not being a technician and the vehicle not being able to go over 25mph.

After the vehicle was repaired, it was returned to me incorrectly and went into limp mode, meaning the original repair had not been completed properly.

More recently, the issues have continued. Both keys have snapped and fallen apart through normal use, an issue I have been made aware is common as this has also happened to two of my colleagues, a front sensor is hanging loose which has disabled important Audi Pre-Sense and distance warning safety features, and I have still not received a parcel shelf despite chasing this for months.

The biggest disappointment has been the lack of communication and ownership. I have repeatedly been ignored by Omar and members of staff when trying to get answers to ongoing issues. Emails have gone unanswered, and I have often been left without clear information or reassurance.

After submitting a formal complaint, I received no acknowledgement or reassurance from the dealership. I then had to follow up myself simply to confirm that my complaint had even been received.

Omar eventually contacted me after I chased this, however the purpose of the call appeared to be only to tell me that the matter was “above his pay grade” and that he would not be dealing with it. I was not asking him to resolve the complaint personally — I was simply trying to obtain confirmation that it had been acknowledged and escalated appropriately.

Despite following up, my formal complaint still has not been answered at all and I have had to send another email just asking to be acknowledged.

I previously worked in the motor trade and understand that issues can happen, but the difference is how they are handled. Unfortunately, my experience has been repeated faults, poor communication, and feeling like I have had to fight for basic customer service.

I expected a much higher standard of care from an Audi main dealer, and just a brand as big as Audi. Based on my experience, I would not recommend Leicester Audi.

Excellent service from Tom in sales and Sam in the parts department. They have both used their best endeavours to resolve the issues of a car being sold to us with a missing tool kit. We would have no hesitation in recommending them and the Sytner group to anyone that wanted to purchase a good quality vehicle

Recently bought a used Audi Q4, could not fault the service!

Kacper was brilliant throughout – great communication, friendly, and really easy to deal with. Had a small issue with a charger, but Kacper got it sorted with no hassle.

He was also great with my son when we came to collect the car, which was a nice touch.

Really happy with the car and the service. Thanks Kacper – top notch customer service!

Samya Akhtar thank you for your splendid service. You went above and beyond and I appreciate it.

As usual everything sorted very quickly and very helpful thank you

Although service was taking longer than usual, Matt was very helpful in resolving the issue with effectively through factory communication. Thank you

Too many staff too many texts, too many offers on other services on the day. Pushy sales people. Needless waiting to pay, insisting you are dealt with by the same person throughout your service.
Audi always let themselves down by pestering and pushing