Sytner Group - Sytner Warwick BMW Reviews 

Excellent seamless service from start to finish. Max and Jordan were great and delivered everything they promised. No complaints whatsoever. Full marks.

I felt from the beginning, the service I received was exceptional. This is my first electric car and all the information I was given was extremely helpful and made me feel confident in my choice of vehicle. Having dealt with BMW for many years, the whole experience at Sytner Warwick BMW was faultless.

Great service and attention to detail as usual.

Professional attitude and friendly approach every time I service my car. Could only recommend.

Booking in is always easy I use this dealership frequently and cannot fault the service or the staff and the coffee is good too which always helps.

The reception team are fantastic.

I must also mention Hollis who is a breath of fresh air, always smiling and ready to help, nothing is too much trouble. you have a good one there... a rare thing in this day and age.

Hollis! As always was superb and managed my expectations and kept me up to date with the service.

Ronan in service was excellent. He was truly five star.

I had a call prior to my arrival from someone in sales.
He was meant to speak to me about my pending x7 purchase. However I waited and he didn’t come out. This was unfortunate.

Good facilities allowing me to work comfortably whilst I wait, good communication ahead of the booking and staff are always friendly and informative.

They’re not cheap, what do you expect from a main dealer, but doesn’t ever feel bad value.

Very pleased with the service provided by Warwick Sytner. An easy efficient transaction purchasing my new X5. Good communication at all stages from order to taking delivery. Big thanks to Sean McDonnell in new car sales.

I have been servicing my 2017 BMW X1 at this dealership since 2023, but unfortunately the level of service has declined significantly.

It feels like customers are treated differently depending on how much work is being carried out on their vehicle. From the start, the experience was frustrating. It was almost impossible to reach the parts department despite multiple phone calls, and I eventually had to visit the dealership in person just to get a quote and book the work.

The service advisor seemed unfamiliar with my booking and had to repeatedly check with colleagues because there appeared to be very little internal communication. All I needed was a replacement wheel lock nut, new locking wheel bolts, and a wheel alignment.

I dropped my car off at 11:00 am and was told I would receive an update later that day with the progress and collection time. No one ever called. I had to chase them myself, only to be told they were struggling to remove the locking wheel nut and would need a specialist, meaning the work might not be completed until the following day.

The delay itself wasn’t my biggest concern. I explained that this is my primary vehicle and that I needed it back that day. Rather than discussing options, such as providing a courtesy car if available or asking me to take the car away and return when the specialist was available, there was very little effort to find a practical solution. I eventually had to arrange a hire car myself.

The next day I was told the vehicle was ready at 11:00 am. Before paying, I asked several times whether both the locking wheel bolts and wheel lock nut replacement had been completed, and I was assured they had. After payment, I discovered that part of the work had not actually been done.

When I questioned this, I was told the advisor needed to speak to the parts team and would come back to me. Even after chasing twice, no one returned with an update.

What disappointed me most was not the technical issue but the lack of communication, poor organisation, and the feeling that customer service was no longer a priority. This dealership used to provide a much better experience, which makes this decline even more disappointing. I hope management takes customer feedback seriously and improves communication and service standards.

Excellent service as always ,especially George a true credit to the company ,who went out of his way to exceed my expectations. I will be back later on in the year for my full service without a doubt.

good customer service

I have been using Sytner Warwick (and Rybrook before that) for years.

Service can be variable (depending on business and whether parts needed), but this time was excellent by Nick Harrington and Andrew Craddock.

Quick and professional

10/10 for both

Ongoing saga from my 24th Mar review below...

Finally, after shaming BMW into submitting to my claims of let’s say ‘irregular’ sales team opportunism, I eventually get an agreement on warranty work, new battery and tyres, MOT voucher etc.

The work is estimated to take 5 days. To help BMW mitigate some of their losses, and more importantly, to save me having two courtesy cars from 2 different companies, I arranged for them to do c.£2000 of insurance bodywork at the same time as the agreed work schedule.

Nine days later, I have to chase BMW to find out when my car will be returned. The next afternoon, my car arrives back home apparently ‘complete’. A one-minute check-over and I find that two items on the agreed repair/warranty list have not even been addressed. So, again I have the hassle and disruption of yet another saga with BMW Sytner Warwick.

I have asked the MD twice now ‘What sort of operation are you managing?’ I haven’t had a response yet.

Maybe, simple communication between management, workshop, body-shop and service areas is asking too much of a global car giant who purport to excel in all they do and put their customers first.

Maybe, I’ll get my car work schedule completed soon.

Maybe, I'll get compensation for the deceit, hassle and time I have spent over the last 3 months sorting out this charade.

Maybe, you already know the answer to that!

Watch this space......

Finally after 159 days, 4 returns to the workshop, the work schedule has been completed.

Absolute shambles of an organisation!

Nial in the service team was v helpful and kept me up to date on things. The link is also helpful to track progress.

It was a smooth visit for my Major Service this week.

Jordan and Sean were so very helpful and made picking up my new car so special, very friendly and professional. Great customer service.

It’s almost funny how bad they have been. I bought a BMW XM in 2025 and it has now been broken for almost 9 months. On 8 separate occasions the car has been in at this dealership or Sytner Tamworth and the car gets given back to me and it breaks down or faults again immediately. Major repairs have been done including a new gearbox but they just don’t seem to know what is wrong with it, it is still broken now and I feel they don’t really care the inconvenience it has caused me. To have a £100,000 car go wrong over and over again month after month is simply not good enough.

You would think at this point Sytner Warwick would acknowledge this isn’t acceptable and change the car but I have been offered what I can only describe as an insulting offer of some dealer credit. Apparently 8 breakdowns or faults in less than a year doesn’t justify replacing it. They are happy for it to continue breaking down and me relying on BMW Assist.

If you buy anything from them then pray you don’t have a problem as they don’t take responsibility for it and trap you into a car that doesn’t work.

BMW simply isn’t a premium brand. From my experience then buy a Porsche, Range Rover etc. which actually look after you if things go wrong.

I’m currently looking at my legal options as I just feel scammed.

The work on the car took a bit longer than anticipated, but staff dealing with me (George) was excellent at keeping me uptodate, ensuring everything was done thoroughly

Booked my first service at Sytner Warwick on Friday. Arranged for a waiting appointment at 10am and was told it would take around 2-2.5hrs. Arrived just before 10am and when checking in with the keys was informed again it would be 2-2.5 hour wait. I advised I would take my dog around the block and then wait in the showroom. Got back from my dog walk at 10:40 and my car had not yet moved.
I ended up waiting nearly 5 hours and not leaving until almost 3pm! When queried I was informed they needed to do some diagnostic testing, but had not communicated this to me. Thankfully I have a very patient dog, but as I was expecting to be home for lunch ended up with a migraine from missing it. I wonder if they had their lunch while I was sat waiting!?
Also disappointed with the valet - although exterior was lovely - inside hadn’t been done, which I was upset about after paying over £500 as I was also told the aircon needed a re-gas that I was not expecting.
I don’t think I would want to go through that again so would not go back.
Positive- They were friendly and I was offered a drink.