I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... See more
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I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... See more
Company replied
Buying a bmw i was expecting high standards of service and aftercare. Purchased a 2 series and had no inital issues but within 4 month of having the car was told it required a major service (£600) . A... See more
Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fusiliers Way, CV34 8DD, Warwick, England, United Kingdom
- 01926333888
4.3
Excellent
273 reviews
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excellent advice
excellent advice, communication and service throughout the process. all staff were excellent especially Freya Smith who was my primary contact
September 16, 2026
Unprompted review
Really poor aftersales
Buying a bmw i was expecting high standards of service and aftercare. Purchased a 2 series and had no inital issues but within 4 month of having the car was told it required a major service (£600) . Advised by Warwick branch that service wasnt due at time of purchase so hadnt been carried out. Service times are only an indication i.e 12 months/10,000 miles but are based on driver usage. Put in complaint to original sales man and appeared to use tactic of slow response - dragged over weeks. Got passed to head of sales and still no satisfaction. Complaint now passed to Ombudsman and BMW direct - awaiting decision. Great at presales but aftercare is really poor.
March 25, 2026
Unprompted review
May use AI-assist with repliesRead more
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Everyone very helpful and car ready on…
Everyone very helpful and car ready on time
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Alan, Thank you very much for your kind words. We’re delighted to hear that you found our team helpful and that your car was ready on time. It’s always our aim to provide a smooth and efficient service, so your positive feedback means a great deal to us. Should you require any further assistance in the future, please do not hesitate to get in touch. We truly appreciate your support and look forward to welcoming you back to Sytner Warwick BMW. Kind regards, The Sytner Warwick BMW Team
It was ok we had to wait over 4 hrs for…
It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were offered drinks and all the staff were very friendly but just found the wait a bit too long.
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Joy, thank you for sharing your feedback. We sincerely apologise for the extended wait time during your MOT, as we appreciate how valuable your time is. It is good to hear that you found the showroom environment pleasant and that you appreciated being offered refreshments. We always aim to provide a comfortable experience for our customers, though we understand that waiting longer than expected can be frustrating. Your comments are truly valued, and we hope to welcome you again under better circumstances.
Really happy with my experience at BMW…
Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Caitlin, thank you very much for your kind words and for taking the time to share your experience at BMW Warwick. We are delighted to hear that Sean provided friendly, helpful, and professional service throughout your visit. It’s wonderful to know the process was straightforward and enjoyable for you. Your feedback is greatly appreciated and truly motivates our team to continue delivering excellent customer care. We look forward to welcoming you back in the future. Warm regards from all of us at Sytner Warwick BMW.
Impossible to get hold of the service department
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person.
The problem part is getting hold of them for service-related queries. If you're at the dealership it's fine. Otherwise, when contacting the service area because you can't just book what you need online for some reason then you bump up against a defensive wall which is very effective at keeping you out. You get the choice of a call-back (at a time that suits them, not you) via SMS, WhatsApp or phone. I opted for phone since I needed to discuss something. Some while later my phone rang with their number, and rang off again in about a second. At that point I realised that I was now unlikely to get the call-back that I had requested.
I then tried to get through on one of the other channels which is answered by a human - the car sales lines. The person who answered didn't seem surprised about why I was calling them and asking to be put through to another area. He then transferred my call to a queue which just rang and rang and wasn't answered.
How on earth is one supposed to get hold of the relevant service person given that arrangement? I give up.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Nicholas, thank you for sharing your experience. We sincerely apologise for the difficulties you’ve encountered when trying to contact our service team. We appreciate your patience and understand how frustrating it must be when communication channels are not straightforward. Your feedback is important and helps highlight areas needing improvement. We hope future interactions will be smoother, allowing you the service and support you expect from us. Thank you again for your honest comments.
Service was done quickly and…
Service was done quickly and efficiently thanks to the service desk and Cameron
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the service was carried out quickly and efficiently. Cameron and the service desk team will be pleased to know their efforts are appreciated. It’s always our aim to provide a smooth and positive experience for all our customers. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
I had a polished welcome by reception…
I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst maintaining a polished professional attitude.
I enjoyed the video that was presented, it confirmed my confidence on how my vehicle was checked.
A very positive visit which I will pass on to colleagues.
Thank-you Sytner Warwick 🤩🤩
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Helen, Thank you ever so much for your kind words and taking the time to share your positive experience at Sytner Warwick BMW. We are delighted to hear that Hollis and the team provided a welcoming and professional service, and that the video helped reinforce your confidence in how your vehicle was checked. Your recommendation means a great deal to us. We look forward to continuing to provide excellent service to you and your colleagues in the future. Kind regards, The Sytner Warwick BMW Team
Great service experience
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I have an individual colour. But everything was arranged in the best way and some other issues were fixed as well under the guarantee. Cameron did a great job organising everything on short notice and I will definitely trust any future issues to him as well
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Nazar, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Warwick BMW. We’re pleased to hear that Cameron was able to assist you so efficiently and that the parking sensor replacement and additional repairs under guarantee met your expectations. It’s great to know that you felt well supported throughout the process, especially with the bespoke colour part being sourced from Germany. We truly appreciate your trust and look forward to helping you in the future. Best regards, Sytner Warwick BMW Team
Hate trying to phone in but great once you are there !
Nick was great as always
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Thank you, GQUINN, for your kind words. We are delighted to hear that Nick consistently provides a great experience for you. It’s always a pleasure to know our team members are making such a positive impression. Your continued support means a lot to us, and we look forward to welcoming you back to Sytner Warwick BMW whenever you need. Please do not hesitate to reach out if there is ever anything we can assist with in the future. Thank you once again for your lovely review.
Having booked my service while I waited…
Having booked my service while I waited and complementary clean online as requested, on arrival the person I had been allocated to could not be found. I was quickly reassign to someone elses which was good but they seemed unaware that I had booked everything online asking all tge questions I had previously answered online. The particular concern was that I had arranged to wait. From a telephone call the previous evening I asked if all the work could be completed while I waited and was told it would not be a problem and given the impression it would be a couple of hours.
Although additional work was required, having already waited 3 hours, I declined and arrange another day for the work but still took another 3/4 of an hour before I could leave. If it had been made clear that it would take at least 4 hours, I could have made alternative arrangements.
All staff were very polite and helpful.
I have been told the additional work will take about 1 1/2 hours so I will hope that to be true.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mr Petty, Thank you for your feedback. We apologise for the confusion on arrival and any inconvenience caused by the unexpected waiting time. We appreciate your understanding regarding the additional work required and are pleased to hear that our staff were polite and helpful throughout your visit. Your comments are valued, and we hope the next service appointment meets your expectations fully. Please do not hesitate to get in touch should you have any further concerns. Kind regards, Sytner Warwick BMW
The staff were very professional
The staff were very professional, from the friendly welcome from Becky, to striking a deal with Jack and Joe. This is my forth Mini from this garage, and there is a reason I travel to get to this garage.
Great customer service is paramount.
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Dan, Thank you ever so much for your wonderful review. We are delighted to hear that Becky, Jack and Joe provided you with such professional and friendly service throughout your visits. It means a great deal to us that you have chosen Sytner Warwick BMW for your fourth Mini, and we truly appreciate your loyalty in travelling to us. Your kind words about our customer service are greatly valued by the whole team. We look forward to welcoming you back again soon. Best wishes, The Sytner Warwick BMW Team
Staff were helpful and friendly
Staff were helpful and friendly. Video they posted of the MOT showed the attention they give to the car. Would recommend.
August 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Ian, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our staff helpful and friendly, and that you appreciated the detailed MOT video we shared. It’s our aim to provide exceptional care and attention to every vehicle, and your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
A great experience from drop off to collection
From the moment you arrive you are in the hands of a friendly and efficient team. The proposed work is fully explained and costed, and progress is tracked and updates given. We were greeted and passed on to Cameron who gave excellent service and information.
The beautiful air conditioned showroom with complimentary refreshments is appreciated by anyone waiting or conducting business.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Nigel, Thank you for your kind words and taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that Cameron and the team provided friendly, efficient service and kept you well informed throughout. It’s great to know you appreciated our air-conditioned showroom and complimentary refreshments. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Warm regards, Sytner Warwick BMW Team
Disappointed (again)
I was disappointed with the service I received. I was allocated a van as a loan car (this was changed), my 'on line' check in hadn't worked, I felt abandoned during the collection process, and I was charged twice for the work that was done.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mr Bedford, We are genuinely sorry to hear about the disappointing experience you had with our service. It is certainly not the standard we aim to provide. We apologise for the confusion regarding the loan van, the difficulties with the online check-in, and any feelings of being unsupported during collection. Additionally, we regret the inconvenience caused by the double charge. Your feedback is important to us, and we appreciate you bringing these issues to our attention. Kind regards, Sytner Warwick BMW
We went into Warwick looking a car
We went into Warwick looking a car. We explained to Sean what we need. He offered us all the choices and searched for a car to our requirement. we felt listened to and had excellent customer service.
July 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Joginder, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that Sean was able to listen carefully to your requirements and offer suitable options to help you find the perfect car. Providing excellent customer service is very important to us, and it’s wonderful to know you felt valued throughout your visit. We truly appreciate your feedback and look forward to welcoming you again in the future.
Max and Paolo gave great service when…
Max and Paolo gave great service when buying my new car. They were friendly and had great knowledge. Thank you both!
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Margot, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Max and Paolo provided you with friendly and knowledgeable service when purchasing your new car. It’s always our aim to ensure every customer feels valued and supported throughout their journey. Your positive feedback is truly appreciated, and we hope you enjoy every moment with your new vehicle. Thank you once again for choosing Sytner Warwick BMW.
Awful experience with Sytner BMW…
Awful experience with Sytner BMW Warwick and their service department.
I initially contacted Warwick BMW for a quote to have some work carried out on my X5. We discussed the works in detail, and I accepted the quotation of approximately £1,600 and booked the car in.
Three days prior to my appointment. I received the check-in email and noticed that some of the agreed works was missing from the job list.
I raised this with the dealership via the check-in system as you can’t directly speak with anyone at the dealership via phone due to their automated system.
Then, at around 6pm the evening before my appointment, I received a phone call from Ronan in the service department who gave me a break down of the agreed works and costings. It quickly became apparent that the total had increased by over £500 compared with the original quotation.
One of the agreed jobs was a gearbox service. Before booking, I specifically asked what this included and was told it would involve replacing the gearbox sump (incorporating the filter) and renewing the gearbox oil.
However, Ronan then told me that the original quote only covered the replacement of the gearbox oil and not the sump/filter, which is why an additional £500 had been added onto the quote.
I then asked to speak with the service manager as I was very unhappy with this, but was bluntly told that nothing could be done today as the service manager had just finished their shift.
I struggle to understand how any competent BMW technician or service advisor would consider any engine or gearbox oil replacement without renewing the associated filters which is standard procedure for any vehicle.
The timing of this was particularly frustrating, with the significant price increase only being raised the evening before my appointment.
In the end, I cancelled the booking as it wasn’t worth the hassle. It was a very disappointing experience, with poor communication.
STAY AWAY from this circus of a franchise.
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Dean, We apologise for the disappointing experience you encountered with our service department. It is certainly not the standard of communication or transparency we aim to provide. We understand how frustrating it must have been to receive a significant price increase at short notice and appreciate your feedback regarding the importance of clear and timely information. Your comments have been noted, and we sincerely regret any inconvenience caused. Kind regards, Sytner Warwick BMW
Reply from Sytner Group - Sytner Warwick BMW
Dear Carol, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that our customer service met your expectations and that you felt well looked after throughout your visit. Your positive feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future and hope to continue providing excellent service. Best wishes, The Sytner Warwick BMW Team
Reply from Sytner Group - Sytner Warwick BMW
Dear Michael, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found the service straightforward and appreciated the attention to detail, including cleaning your car. It’s always our aim to provide a seamless and pleasant experience for our customers. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
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