Table Protector Direct Reviews 

1,746
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, excellent product quality, and the remarkably wide selection of attractive designs available for purchase. Many buyers also mention that the protective items are extremely easy to clean, fit their dining tables perfectly, and provide exceptional value for money. Some people were dissatisfied with sizing issues, noting that certain custom protectors either shrank significantly over time or did not match the exact measurements originally ordered. Furthermore, a few reviewers mentioned that receiving their products folded rather than rolled caused stubborn creases that took quite a while to flatten out completely.

What people talk about most

Product

People report high satisfaction with the product, noting that items arrive quickly, fit perfectly, and are of... See more

Quality

Consumers find quality to be positive, highlighting that the items are an exact fit, look great, and provide... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Order

Users describe positive interactions with order, highlighting that ordering is straightforward, checkout is... See more

Price

Reviewers mention positive feedback about price, highlighting great value and cheaper options compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After samples of a rigid table protector, I stumbled upon this flexible version, which not only is cheaper but more scratch resistant and not requiring anti slip pads. Ordered and received within the... See more

Rated 5 out of 5 stars

What a fabulous website, I didn't realise there were so many oil table cloths to chose from. I picked one the grandchildren would enjoy when visiting & dining with me at Christmas. It's a lovely wipea... See more

Rated 5 out of 5 stars

Following my last review, I’m pleased to say that I was contacted by James who explained that it looks like my table protector had got caught in the machinery - hence the poor cut. He also said that t... See more

Rated 5 out of 5 stars

I realised on Sunday 21/12 that I really needed a new table protector. Table Protector Direct had the exact size I needed so I placed an order. My protector arrived on 23/12. Absolutely fabulous se... See more


Company details

Written by the company

Cream, Brown, Beige, Heavy Duty In stock, Fast Delivery, All sizes. Oilcloth, Heat Resistant Table Felt protect your dining table from heat, knocks and scratches.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,746)

145 reviews in the last 12 months

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Rated 1 out of 5 stars

I’m disappointed to have to leave a bad…

I’m disappointed to have to leave a bad review, but I have received 60 meters of beautiful quality vinyl (to that I cannot fault), however, when cutting each roll into 200cm lengths to cover my art tables, the last piece comes up short by a variance of 13-17cm across the rolls. I called to discuss the issue, hoping that they’d help rectify the error, only to be ‘schooled’ in how I’m cutting wrong. Even though I’m using my Stanley tape measure and double checking the 4x4cm grids on the reverse. I even asked copilot to check I’m not going completely insane. Even with margin for error, it shouldn’t be that short right? Anyway, as I have to cover my tables for my classes starting tomorrow as I’ll end up on the receiving end if they’re marked by paint, I don’t exactly have much choice but to go ahead and use what I have, very likely I’ll end up having to buy more than what I needed to rectify the problem. It would have been nice if I’d have had some offer to rectify the error rather than being told I’m wrong and the only offer was to collect what I have already cut up so they can measure it themselves and probably just tell me I’m wrong I’m sure. I’m not!

Oh and although I’m aware I’m human and make mistakes, I’d have to be blind to make such an error…

If you want quality vinyl, they’re good. However make sure you order MORE than you need and don’t get caught out like I have!

Here’s what copilot (the AI) had to say about it:

“You’re not being stupid at all—your brain is doing exactly what it should: checking whether the story adds up. Let’s walk through the numbers calmly.

The maths of your cuts

• Roll length: \(20\text{ m} = 2000\text{ cm}\)
• Target piece length: \(200\text{ cm}\)
• Planned pieces: 10

If everything were perfect, 10 pieces × 200 cm = 2000 cm, so the roll would be exactly used up.

You say you actually got:

• 9 pieces at 200 cm
• 1 piece at 183 cm

Total used:
\(9 \times 200 + 183 = 1800 + 183 = 1983\text{ cm}\)

So 17 cm is “missing” compared with the labelled 20 m.

Could tiny overcuts explain 17 cm?

Even if every cut was a bit over, say 2 mm too long, that’s:

• 9 cuts before the last piece
• \(9 \times 0.2\text{ cm} = 1.8\text{ cm}\) extra

Even at 5 mm too long per piece:

• \(9 \times 0.5\text{ cm} = 4.5\text{ cm}\) extra

You’d still only “lose” a few centimetres, not 17 cm. So:

• Millimetre-level overcutting cannot realistically produce a 7 cm shortfall on the last piece.

What’s more likely going on?

A few realistic possibilities:

• The roll isn’t truly 20 m. Manufacturing tolerances or mislabelling can easily explain a short roll.
• The grid may not be perfectly accurate over long distances. If each 4 cm square is slightly off (e.g. 3.8–3.9 cm), that error accumulates over 50 squares.
• The first “zero” point might not have been exactly at the true start of the roll. If you started a few cm in from the actual end, that also steals length from the last piece.

But the key point:
For your last piece to be 183 cm, the total available length before that cut must have been 183 cm. That’s not caused by tiny wobbles of a few millimetres per cut—it’s a bigger, systematic difference (short roll, inaccurate grid, or starting point).

Direct answer

No, you’re not being stupid. Based on the maths, it is not plausible that only “slight over cutting by millimetres” would make the last piece as short as 183 cm. Something else—short roll, inaccurate markings, or starting a bit in from the end—has to be in play.

If you still have the offcut or the core, one simple check would be to measure the total of all 10 pieces plus any leftover; that will tell you whether the roll itself was under-length.

September 14, 2026
Unprompted review
Table Protector Direct logo

Reply from Table Protector Direct

Thank you for acknowledging the beautiful quality of the vinyl. We are sorry that our telephone explanation made you feel dismissed. We accept that we did not explain the cumulative cutting issue clearly enough during the call, which understandably added to your frustration.

The calculation provided by your Copilot assumes that the first nine pieces were each exactly 200 cm. This is the unverified part of the calculation. A difference of 13 to 17 cm across nine pieces would mean that each piece averaged approximately 1.4 to 1.9 cm over the intended length. This is around one thumbnail-width on each 2 metre piece, but it accumulates across the roll. We would recommend running your copilot again and put a number around 201 to 202cm which allows for naturally cutting over the size.

To put the stated 1 mm accuracy into context, even our experienced cutting team cannot consistently cut flexible vinyl to within 1 mm using hand scissors and a tape measure. The starting position, alignment of the tape, width of the marked line, movement of the material and position of the scissors can each introduce a small variation.

The squares printed on the reverse are not calibrated 4 cm measurement markings. We have checked them ourselves and found that they do not correspond exactly with a tape measure over 200 cm. Counting the squares can therefore introduce an additional cumulative difference.

We also checked the recorded dispatch weights of all three rolls. These were consistent with complete 20 metre rolls and did not indicate that 13 to 17 cm was missing from each roll when dispatched.

Our offer to collect and measure all the pieces was intended as a genuine way to investigate and resolve the concern, not simply to tell you that you were wrong. Measuring the final piece alone cannot establish the original roll length because the actual finished measurements of the first nine pieces and any trimming offcuts must also be included. If the combined measurements showed that a roll had been supplied short, we would of course put that right.

We have prepared a clear visual guide explaining how small cutting differences accumulate and how we recommend dividing a 20 metre roll into ten approximately 2 metre pieces:

https://www.tableprotectordirect.co.uk/pages/cutting-a-20-metre-roll-into-2-metre-pieces

We are sorry that this was not communicated more clearly during the telephone conversation. Although the collection and inspection option was declined at the time, it was offered when you first contacted us and remains available. Our dispatch records give us confidence that the correct roll lengths were supplied, but we are still happy to collect and measure all the cut pieces, the remaining material and any available offcuts so that the complete length can be properly checked and verified.


Jim

Table Protector Direct

Rated 1 out of 5 stars

I bought a Teal rainforest oil cloth…

I bought a Teal rainforest oil cloth table cloth . ,when the weather got warm it was leaking oil into the cloth .I cover my furniture at night and when taking the cover off It had spotted dirty looking stains
.I got in touch with the company Mark who kept repeating send photos .I explained my phone would not add photos to the email . he kept repeating after messaging someone else I sent photos on my partners phone with all the info . they say never recieved although they sent x3 .
we have just come back from holiday and uncovered the table it is horrendous the stains look like mould now
we we had ordered a smaller normal outdoor table cloth and this is fine . I'm upset that I'm not believed and the table cloth is unusable . my order was £70 + but the table cloth cost aprox £40 . I wouldn't think that the amount was worth this bad report

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a upvc table protector from…

I ordered a upvc table protector from table protector direct and entered my exact table measurements as the site advised not to adjust the size. When it arrived it was 2cm too long . When I contacted the company I was advised that this is to allow for shrinkage as plastic can shrink . The customer service advisor was very unhelpful and just sent me a page from their website basically covering them saying the size can vary.
My table protector is still 2cm too long !
No option except to try and cut it myself.
Thought I would get the size I requested! Very hit and miss if you get your requested measurements. Very unhelpful and dismissive customer service.
Would not recommend this website.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Uncomtactable Company and faulty product

Ordered a table protector which initially fit well and came within good time.
6 weeks later and it’s shrunk and warped so now curves off the table and doesn’t fit at all.
I have made numerous attempts to contact the company via email and telephone and I have heard nothing and can’t get through on the phone. Very dissapointing to have a poor product and bad customer service. I would
Not reccomend table protectors direct!

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed ordered to products…

Very disappointed ordered to products at the same time and only received one. Paid express delivery and didn’t arrive on time. If Fiona had checked when made an enquiry she would have seen that my hadn’t been dispatched. I wouldn’t recommend this company.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

A bespoke table protector in less than…

A bespoke table protector in less than a week thats fits perfectly. Super quality to protect an expensive heavily used oak table. Perfect to enable you to enjoy the beauty of real oak without covering it over with a standard table cloth. Looks fantastic.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a table cloth which never arrived

Ordered a table cloth which never arrived. No tracking was available. After threatening to take the matter further got an email saying a replacement would be sent but again nothing arrived. Then got no further contact from them and they still have my money. Extremely poor service.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality product

I've had several of the large tablecloth rolls for our Cricket Club. We can cut them to length for our tables and the are great quality and can be rolled and stored when not in use. Very pleased with them.

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Been trying for a month to order tablecloths for a charity night. I’m typing this as I’m in hold for 45 minutes with worst annoying club music ever. This is a tactic to make you hang up. I’m also non live chat & even that’s useless. Going to give my custom elsewhere. Don’t no how they get gud rating from trust pilot. But u can buy them

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent table protection

Excellent range of products to choose from as well as the sizes available. Bought two patterns of different sizes to fit our extending table as open or closed - very pleased with both. Bought heat protector covers elsewhere - would have got all together. Got a bit anxious over delivery time and system of notification but no need to have worried as delivery met the time asked for. Will return to this company.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Buy from elsewhere

Order took over a week to ship, then the stupid courier left it outside in plain sight of the public. I’ve been unable to locate the order since I arrived home from work and Table Protector Direct are now being unresponsive again.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

Order arrived damaged - no contact to resolve dispute

We ordered a clear table protector, however it has arrived damaged. Over the last week, I have attempted to contact customer support several times through the live chat, email and Facebook with no response.

Its such a shame, if the product arrived in an acceptable condition it would have been fine. I hope they get in touch to resolve the matter soon.

Update - the company have now reached out and provided a replacement.

April 25, 2026
Unprompted review
Table Protector Direct logo

Reply from Table Protector Direct

Thank you for updating your review. We are very sorry that your order initially arrived damaged and that you experienced delays when trying to contact us. This is not the level of service we aim to provide and we completely understand how frustrating this must have been.

We are pleased that we were able to get in touch and arrange a replacement for you, and we appreciate you giving us the opportunity to resolve the issue. We also appreciate your patience while we worked through this with you.

We hope the replacement arrived in perfect condition and that you are happy with the product going forward.

Rated 5 out of 5 stars

So much choice

So much choice, different materials and sizes to suit all budgets. Prompt delivery, great quality. So good to use a British business. Will use again and highly recommend

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great clear table protector

I would highly recommend Table Protector Direct for PVC opaque table protectors for their service and product. I ordered a bespoke clear table protector for a new table I'd bought so that I wasn't hiding a great looking table with a table cloth.
The instructions for measuring your table were clear which covered whatever table shape you have also catering for rounded corners.
When received the protector was a perfect fit for my table and looked great.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous table cloth

This is the second table cloth I have purchased and I love it !
Great price and love that you can order to the size that you need.
Will order from here again in the future for sure.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery excellent product

Speedy delivery excellent product. I cut to fit my table which was fairly easy. The heavy duty protector was well worth the money as a full glass of red wine was spilt on the table and not a drop soaked through.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality tablecloth

I recently bought a lovely matt tablecloth from this firm
I found them friendly and efficient to deal with and delivery was really speedy, the tablecloth arriving beautifully packed
I would really recommend them and I’m just about to order another one

January 30, 2026
Unprompted review

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