Taco Bell Reviews 

1,801
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were unhappy with their experience overall. Many customers expressed strong dissatisfaction with the quality of the food, often describing items as bland, dry, or stale. Reviewers frequently reported problems with their orders, including missing ingredients, incorrect items, and extremely small portions that did not match expectations. Issues like tortillas being only partially filled and shells being broken were also common. Conversely, some people mentioned positive interactions with staff, describing them as friendly, kind, and efficient, and noted fast service. However, some customers also noted issues with rude or unhelpful staff, long wait times, and a general lack of attention. While the overall product quality was criticized, some reviewers did find certain items to be fresh and delicious.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight and calling the food... See more

Quality

Users describe negative interactions with quality, frequently reporting that food items are disgusting,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being nice,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast and efficient... See more

Order

People report negative experiences with order accuracy and fulfillment, frequently receiving incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went through the drive-thru. The cashier was friendly and I didn't wait long. I requested extra onions and was charged .25 cent but I do not consider 3 tiny pieces of onion extra and not for an extra... See more

Rated 2 out of 5 stars

I actually called the manager to compliment how great our order was about 5 months ago. Since then, crap. Tortillas are 1/3 full, tacos don't have all ingredients and shells are stale and we found a t... See more

Rated 2 out of 5 stars

Haven't been to a taco bell in probably 15-20 yrs. The burrito supremes have shrunk to half the size they used to be and have tripled in price. Thought the food to be on the bland side with the refri... See more

Rated 2 out of 5 stars

Never had a taco bell before . Premise was nice and clean staff friendly . But i wont be having another was vile like cheese and road kill in a wrap !!


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Take Away Service

Information provided by various external sources

The official site of Taco Bell featuring the Why Pay More Value Menu, fast food nutrition guide, Taco Bell locations, franchise information, and career opportunities.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

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No history of asking for reviews

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2.5

All reviews

(1,801)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service! Walked in they greeted me “hello” it made my day order my food great custom service everyone was happy laughing and enjoying they food I will definitely come back!

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

This place sucks

This place sucks. Whoever decided to put the order kiosk are real jerks. People that aren't good at computer crap makes it take forever to place an order. Meanwhile NOBODY wants to come help you. This girl was to busy eating. What happened to taco bell??? The worst fast food place

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Went to the new Tacobell in Kettering…

Went to the new Tacobell in Kettering yesterday OMG horrid, dry and the smallest amount of filling iv ever come across
One of the items I got £8 something was just a dry barrito with a spoonful or so of filling
Iv never seen any thing like it and cost well over £20 total
Avoid and go to Northampton or other closet
If they don’t get their act together soon it needs closing down x

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience!!

I can usually count on Taco Bell for decent, warm, filling food. Nothing gourmet, but a fairly large quantity and fast. NOT Today! The soda machine was out of Diet Pepsi and ice. Worse, the soda was room temperature. Then both the chalupa shells and the taco shell were stale. The chicken chalupas had almost no sour cream and almost no chicken. The taco meat was cold and small in portion. Further, there was veyr little cheese, and the lettuce was in huge chunks and not shredded. And the staff person, when I asked for ice at the counter, told me the drive thru had no ice either (which I did not believe) and was very rude. I then told three other people in the store not to order as the soda machine had no diet pepsi or ice, and the soda was room temperature. She did eventually give (10 minutes later)me a small cup of ice saying the ice machine was now working! It was by far the worst meal I ever had at Taco Bell, and I even wrote to the company asking for a refund, which I doubt I will get!!!

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

My girl friend got off work

My girl friend got off work. I decided ima buy a burrito. I ordered it with extra items. Noone took my order at the counter so I went to drive tru. The cook comes have way tru my order saying since uk what comes on the burrito what u mean by add. Last I check add means extra it's on the kiosk. Them I have a good conversation with the window girl and get my food. I go to popeyes cuz my daughter wanted a two piece and biscuit. I check my food. Sourcream I dont eat that dont come on the burrito, no extra rice and beans I call and say im coming back want a refund. The manager saying she dont know what it is with receipt then days she mad it. And says it's made right but I can do a refund. The store manager for some reason takes this up the next day with my gf who works there saying I contacted her on her personal time of her personal phone. But this the kicker she asked me to because she my cousin I do that so the store manager dont get in trouble and it can be fixed in store. But she said she feels it personal between me and the girl even tho that girl dont know me and I dont know her. But she sent me a friend's request before on fb and I blocked the page and told my gf. I just feel this is a messy and beyond toxic environment. And we have the old protect my managers cuz i dont want to replace them powerbullying hand washing hand crap. Unprofessional feom start to finish

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I can give not even a 1 star I…

I wish I can give not even a 1 star I went to tacobell at Mt Zion blvd Morrow Ga location. Run of ingredients at 9 pm when they are open till 2 am. Manager attitude was worst when I complained about it
Run of even paper for receipt when I ask for it . And then threaten to call the police on me if I don't leave and keep complaining about it . All the staffs are the same

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Oh my god Taco Bell WTF.

Oh my god, I've just ordered food from Taco bell Liverpool. It's the first (and t last) time I've ordered food from there. I decided to get 2 burritos for my brother and i for a change. I had burritos before, a good few times. Each time I've struggled to finish them because of the size but taco Bell didn't get the memo. No joke 5 bites and it was gone. And at the 2 ends it was just wrap no filler?? For the price they charged that was a liberty.. My advice save your money and go somewhere else.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

This is the review for Taco Bell store…

This is the review for Taco Bell store zero 22590
I went there today at 111 p.m. on July 29th 2026 I ordered three beef crunchy Taco Supremes three beef soft taco Supremes one Bell nacho grande sub seasoned beef to steak I paid $25 for that order I'm sorry $27 for that one when I got home the supreme tacos didn't have sour cream on they beef look like dog food and it's for the nachos there was barely any refried beans on it barely any steak on it the cheese and sour cream was stacked up in the middle and the chips were so salty I could not eat them so I ended up giving $8 for food to my damn dogs because TacoBell did not fix my food right. I know that people are getting lazy but I think it's up to any business to make sure their employees are cooking food the way their customers are asking it because the prices of their food are high I could have spent that $27 on some pack of chicken some flour and fried my food at the house that was ridiculous I need this to be taken care of I will keep my receipt if I don't hear nothing I will post my receipt my phone number is 386-212-9692 somebody from Taco Bell call me or refund my money

June 29, 2026
Unprompted review

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