TAFS Health and Beauty Reviews 

122
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Cannot fault my experience with the people who have helped me make choices and the advice given has been First Class. Everything that has been said has been completed without any trouble and I will... See more

Rated 5 out of 5 stars

My item was received the next day which i was extremely surprised & happy about. I was given tracking information & was able to track my order to my door. Contacted TAF’s a few days later to discuss... See more

Rated 5 out of 5 stars

I have purchased e file from Tafs, great machine when I had issue with it the customer service team dealt with it very fast. I have mentioned that I need it by Monday, they have fixed it and arranged... See more

Rated 1 out of 5 stars

An awful company to try and communicate with. Show having stock available to purchase next day delivery, then turn it to a preorder for the next month on the hope that they get stock, without prior... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

We're a small family run business based in the heart of Yorkshire. Supplying all things for your feet and fingers! From home foot care tools, to professional electronic files for Podiatrist and Nail Techs. We're the UK home for brands like Saeyang, Kokoist and Zephyros.


Contact info

4.2

Great

TrustScore 4 out of 5

122 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(122)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

We’ve placed many orders with…

We’ve placed many orders with Tafsproducts over time and they have been consistently excellent. Orders are processed quickly, shipped on time, and always accurate. We’ve never had an issue, and on the rare occasion we’ve had a question, customer service has been clear, responsive, and professional. A very reliable supplier that we’re happy to continue working with.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, and always helpful. I've used this company for many years, and they have always been good.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased e file from Tafs

I have purchased e file from Tafs, great machine when I had issue with it the customer service team dealt with it very fast. I have mentioned that I need it by Monday, they have fixed it and arranged it to be delivered over weekends.
They have dedicated phone number and they truly care about their customers. Highly recommend will buy more machines and products.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly Helpful Customer Service over the phone

Customer service over the phone was really helpful explaining how often they service Autoclaves such as the Enbio (yearly or every 500 cycles) and their current charge for servicing Saeyang K38 nail drills (£40+VAT). Delivery is apparently usually next day excluding weekends

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

An awful company

An awful company to try and communicate with. Show having stock available to purchase next day delivery, then turn it to a preorder for the next month on the hope that they get stock, without prior notification.
Did not return monies when asked for it to be returned.
Dreadful company.

February 26, 2024
Unprompted review
TAFS Health and Beauty logo

Reply from TAFS Health and Beauty

We appreciate you taking the time to share your feedback with us. We sincerely apologise for the unsatisfactory experience you encountered while shopping with us. Regrettably, there was a stock error affecting the item you ordered, resulting in a delay in fulfilling your order. We are actively exploring solutions to prevent such stock issues in the future. Rest assured, the refund was promptly processed following our telephone conversation, and any delay in the payment processing is beyond our control. Thank you for your understanding.

Rated 5 out of 5 stars

Great customer service

Great customer service even though I’d asked a stupid question! This is my 3rd purchase this year of their Kokoist supply.. turnaround time for products in stock is very fast, very efficient! Will most definitely be purchasing again… most likely in the next couple of weeks!

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I had not heard of the company but they came up on a search. I wasn't sure but the price of the product I wanted was good so I took a chance. I need not have worried, the order was confirmed immediately and delivery was very quick within 2 days. Other companies could learn a lot about delivery charges and delivery times from them. Well done

September 27, 2022
Unprompted review
Rated 1 out of 5 stars

Dreadful experience

Dreadful experience after waiting several days for my order and trying to get info on delivery only to be told that they no longer stocked the items ordered and could not fulfill my order as not stocked and would i like a refund ?? Very dishonest to take money on items not stocked and should have been informed at checkout that not available, reading other reviews i see there has been many of the same customers had the same experience ,so b4 buying from TAFS I would STRONGLY suggest you check they have it there in stock b4 sending any payments. "UPDATE" Just had a reply to my review stating they "tried" to contact me which is completely false and offered me a replacement neither was offered and still no refund again this not true KEVIN, all it has done is confirmed the lack of honesty ingrained in TAPS so try telling the truth so much easier and avoid negative response 14/9/2022 and still no refund?. " Update" Why the pathetic excuses still You never ever had the blades in stock to deliver ?? and never any contact to confirm the fact Stop taking money for goods you don't have? Simple logic .

September 13, 2022
Unprompted review
TAFS Health and Beauty logo

Reply from TAFS Health and Beauty

Thank you for taking time to leave a review. We do stock the item you required but at that moment we had sasdly run out. However, we are constantly working on our stock systems and how they interact with the website (we sell through various methods) and sometimes they do not always communicate with each other, in this instance they didn't so a product mark as in stock, was in fact out of stock. I believe we tried to contact you when we realised this and then eventually you contacted us and we told you we could send an alternative, wait for stock to arrive or refund. You requested a refund so we did this right away with no delay. I hope this clears it up for you and again, I apologise for your experience. Kevin - customer service.

EDIT - For clarification the customer ordered on the 8th of September (after the 3pm cut off for Royal Mail that day). The customer paid standard shipping of £2.95, which when a product is in stock delivery can take between 1 - 3 working days (as per our terms and conditions). The customer then should not have expected this product until Wednesday the 14th of Septemeber, yet the refund was given on the 13th September, well within this time frame. Refunds can take up to 48 hours (as this is down to the bank transacting the money). We believe in this particular instance we have acted swiftly, considering we do not open weekends and with due care and attention and all we can do is apologise again for the inconvenience caused.

Rated 5 out of 5 stars

I have used tafs now four times twice…

I have used tafs now four times twice for gravel 3 tonnes in total. Once for fencing supplies and panels. And one for a friends gravel. I have never had any problems with the staff or deliveries or drivers. They have been very kind polite and very helpful. The manager Lisa is very kind and has great customer service. The gentleman I spoke to on Monday the 13th of this month was very kind and helpful to. I will stick to using tafs as they are brilliant. I went in to store today to get some rocks and compost and 3 maxi bags of gravel and the man at the counter was very very kind and polite was fantastic customer service. I then went outside and a South African gentle man was brilliant he located the items and helped me load the car. It was a very great service and a pleasure to be in tafs today

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great Value And Service.

The price was excellent, better than anything on eBay. The product, top quality made in England. Delivery very fast. Thank you.

January 20, 2018
Unprompted review

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