Fast delivery, great prices, excellent quality. My question to the servicedesk was also answered in a couple of hours. I will be back for more.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered 4 FAL mid cap magazines. And all were delivered in great condition. All are the right size and mid cap. I plan on order again. I’m above all very satisfied with my order. Would recom... See more
Company replied
Have been ordering here for over 10 years now. Delivery is always within 5-7 days(different country but within europe) and they never made any mistakes with my orders.
Company replied
Fast and Reliable as always. Been a costumer for quite a while and i can say that i have never been disappointed. Yes shipping might be costly however it is unbelievably fast
Company replied
Company details
Written by the company
Taiwangun not only offers airsoft replicas and tactical equipment. Above all, ASG is the passion that unites us. It drives us every day to share the best prices and improve our products. Since 2006 we serve the airsoft community in European Union and the United Kingdom.
Contact info
Pollanki 18, Gate B, 30-740, Krakow, Poland
- +48 123931700
- www.taiwangun.com
4.3
Excellent
682 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is how online shopping should look…
This is how online shopping should look like. Uncomplicated, easy, fast delivery. What could one ask more. The homepage is very clear as well. Now i forgot to order some magazines for my mp5, so will have to make a new order. Thx
April 17, 2026
Unprompted review
Reply from Taiwangun.com
Thanks for this opinion, we are still working on our website to be even bettter and clearer. We want to have the best prices on the internet and fastest possible shipping :) We cannot wait for your next order!
Cheers,
Michał
Best place for gear and certain brands…
Best place for gear and certain brands of airsoft replicas. Always nice sales too!
January 3, 2026
Reply from Taiwangun.com
Thank you very much for the rating and the comment. We really appreciate it. We are working hard to ensure we have the best prices on the internet, even without the promos. And we cannot wait for your next order!
Cheers,
Michał
Reply from Taiwangun.com
Thank you very much. We are working hard to send your parcels as soon as possible and to pack them as safely as possible. We cannot wait for your next order :)
Cheers
Michał
Reply from Taiwangun.com
Thank you very much. We always want to pack your parcels as safely as possible to ensure couriers won't damage your goods. Happy to hear that we managed :) We cannot wait for your next order!
Cheers!
Michał
Great webshop
Fast shipment, clear communication and above all great products. Highly recommended.
March 24, 2026
Reply from Taiwangun.com
Thank you very much. We are working hard to ensure we offer the highest-quality products and that your purchases are shipped as quickly as possible. We cannot wait for your next orders!
Cheers!
Michał
Nice and fast.
March 11, 2026
Reply from Taiwangun.com
Thank You very much, we cannot wait for your next order!
Cheers!
Michał
Charlatans and Liar
Charlatans, swindlers, and dishonest to boot. Avoid them !
Update 2* :
Your response is legally incorrect.
Under EU consumer law (Directive 2011/83/EU), the risk remains with the seller until the goods are delivered to the customer. This means that any damage during transport is your responsibility, not the courier’s and not the customer’s.
You cannot impose a partial refund instead of offering a proper solution. In case of damaged goods, I am legally entitled to either:
* a full refund,
* a replacement,
* or a return at your expense.
Stating that the courier is responsible is irrelevant from a consumer perspective. It is your responsibility to handle claims with the carrier, not mine.
Also, the fact that the order was placed by another person does not change your obligation to deliver goods in proper condition.
Offering €15 compensation on a €32 damaged product is not compliant with EU consumer protection law.
This is not about the missing €17.98. I never even asked for that money back.
This is about ethics and responsibility. A professional company should stand behind its deliveries and handle issues properly instead of minimizing them with partial compensation and shifting responsibility.
February 26, 2026
Unprompted review
Reply from Taiwangun.com
EDIT 2: You are not part of the whole process, nor the buyer, nor the recipient of the shipment. If the person responsible wants to obtain anything from us other than what he has already agreed to, please contact us.
EDIT: Even if it was a group order, we can contact only the person who ordered the items.
Actually, it's good that you are mentioning the rules; we actually provide the return label if the product needs to be sent back to us. If not, we are providing the refund, as in this case. And, as we mentioned, we were still contacting the person who placed the order. And he agreed to the refund.
Actually, we could go through the whole process of transport damage, which is taken by the courier company, not by us, takes a lot of time. As it was, in fact, transport damage. In this case, we took responsibility for the packaging that could be improved and offered a refund immediately, without hesitation, for our customer's convenience.
---
Since the person posting the review provided absolutely no context for the above rating, I will do so, as I believe it is extremely important in this case.
We are very sorry about the situation. The balls' packaging was indeed torn during shipping, and some of the balls fell out of the package. We contacted the ordering party and agreed that a refund of €15 would be appropriate. Then, two weeks later, we received a message and ratings from someone who is in no way connected to the order, neither the ordering party nor the recipient.
The matter has been resolved on our end, and we can reopen it only upon contact from the person who placed the order.
Best regards
Michał
Buggy website and terrible customer service
They did eventually resolve the issue and refunded the extra shipping costs, but it should not have taken a bad review, 3 weeks and 15 emails to get to this point.
Original review--------------
TLDR: Service is bad, so when something goes wrong don't expect them to resolve it in a customer friendly manner, I'd advice avoiding them.
When ordering something I selected a cheaper shipping method, because this is apparently not compatible with paypal, the system quietly changed my shipping method to UPS, without telling me anywhere that this happened, this also increased the order costs by around 10 euros.
So while I was charged the "correct" amount, it ended up being more than I initially selected because of that changed shipping method.
This whole situation feels very scammy, even though it is probably just a bug.
Once I found this out I contacted support, but they have not really offered any resolution, nor do they even really admit any fault.
Combining this with previous experiences I've had where they shipped defective items missing parts, which they also didn't resolve in a very customer friendly manner, I would very much not recommend buying things from them.
February 17, 2026
Unprompted review
Reply from Taiwangun.com
I want to apologise for the whole situation and for how it was handled. This was clearly a website error, and thanks for pointing that error out.
We will contact you via email right now to reimburse you for this situation. Information about the error was forwarded to the appropriate department, and we will ensure it will never happen again.
Once again, we are sorry about what happened, and we hope you will still consider our shop as your go-to option.
Best regards
Michał
Good store
During luna sale ,mad prices .
And found enough to buy, ubs delivery was longer then i expected (could be because of the the sale). Working time store are good and fast..
Products are of very good quality, and omg the magazines are really Cheap in comparison to the store i bought prior my stuff.
Happy with this store!
February 24, 2026
Reply from Taiwangun.com
Thank you for your trust and patience during this period of increased order volume. We're delighted that the products you purchased met your expectations, and we hope you'll return to us for future purchases :)
Cheers
Michał
Another excellent delivery from…
Another excellent delivery from taiwangun. Excellent parts (m-lok) to update my replica.
February 24, 2026
Reply from Taiwangun.com
Thank you very much for the rating and the comment, we are glad we could help :) Have fun with your new parts!
Cheers!
Michał
Reply from Taiwangun.com
Thanks, Lorenzo, for the good words. We are working hard every day to make sure we have the best prices, fastest delivery, and first of all, the best selection on the internet :) We cannot wait for your next order.
Cheers!
Michał
I had a negative experience…
I had a negative experience communicating with the store's support team.
I have placed about 100 orders with this store and have never had any problems with the quality of the goods or the completeness of the order, etc.
Last month, as usual, I placed an order with UPS delivery (a separate complaint about this delivery, but others are even worse), but they were unable to deliver it to the pickup point (although they always delivered before, because I have automatic redirection to the pickup point, since these “special” people arrive during working hours when everyone is at work).
During the storage period, I went to the parcel delivery point three times and tried to find it there, but it wasn't there, contrary to the information displayed on the website.
After a while, I received a notification that it had been returned to the store.
I wrote to the store and explained the whole situation in detail, but the support employee went into “I don't know anything, it's your fault, you owe 50 euros” mode for redelivery. I tried many times to explain that it wasn't my fault, but he wouldn't listen.
They sent me the details for the redelivery payment, but I didn't have time to deal with it because I was busy at work, so they just refunded me for the item.
After a while, I went to the UPS main warehouse to ask for an explanation of why this had happened, and they explained that the store had blocked the possibility of redirecting parcels and that it was actually stored in their warehouse and not at the delivery point (and this warehouse is 20 minutes away from me by car).
After this situation, I can characterize the store as follows
Product compliance - 5/5
Availability - 5/5
Attitude towards customers - they don't care about you
December 15, 2025
Unprompted review
Reply from Taiwangun.com
Actually, you were right once when communicating with our customer service. That one time was when you wrote: it is the fault of the delivery company.
You were asked to pay because we were charged by the courier for your parcel that was not delivered to you and was sent back to us. And it's not like you said that we didn't care. We were mailing about it for quite some time, and we were trying to find the right solution. We asked you to pay for resending the parcel, not the whole charge for the parcel to be sent back to us, and resend it to you. When you didn't pay for resending the parcel, we reimbursed you for your order, deducting half of the courier company's charge for sending your parcel back to us.
And you took your time to insult our customer service.
Best regards
Michał
The go to airsoft shop!
Always excellent products, speedy delivery, my go to airsoft supplier!!!
December 3, 2025
Reply from Taiwangun.com
Thank you very much Frank for the rating and the comment. We are working hard to have the best products, at the best prices, and send them to you as fast and as save as possible. Thanks for your trust!
Cheers!
Michał
great shop and easy to pay nice people…
great shop and easy to pay nice people they wil help you with anything
October 29, 2025
Reply from Taiwangun.com
Thank you very much for your trust and your good words. We are working hard to ensure you are satisfied with your purchase. We cannot wait for your next order!
Best Regards
Michał
5star
Pretty much always do what is promised and paid for, willing to help out and fix problems.
October 30, 2025
Reply from Taiwangun.com
Thanks, we are working hard so our clients will get exactly what they paid for. We also want to help when it's possible :)
Cheers,
Michał
Fast and Reliable as always
Fast and Reliable as always. Been a costumer for quite a while and i can say that i have never been disappointed. Yes shipping might be costly however it is unbelievably fast
October 28, 2025
Reply from Taiwangun.com
Thanks for your trust! We are working hard to make shipping cheaper. But the most important thing for us is to sell you awesome products at the best prices :)
Cheers,
Michał
Horrible customer service
Order an Airsoft replica pistol and the inner barrel had scratches on the inside. Contacted customer service only to be met with “I don’t see anything” the pictures were clear and anyone could see it from the photo.
Buyer beware…..
October 17, 2025
Unprompted review
Reply from Taiwangun.com
Dear Sir, we are sorry for the inconvenience. Unfortunately, I cannot locate your order and discussion with our customer service with only your name. I would like to ask you to contact me at sm [at] taiwangun.com with the email address you used to place the order on our website, or with the order number. I am sure we will find a solution satisfactory to you.
Best regards!
Michał
Cheap replica's and bad support
They sell the cheapest airsoft replica's that will break within your first game. The support team is a joke and can only help you when you send it over to them for full cost...
September 24, 2025
Unprompted review
Reply from Taiwangun.com
We are very sorry about the inconvenience. We have contacted you via email with our solution to the problem, which would hopefully be acceptable to you. We want to apologize for the way you and your problem were taken care of and assure you that we will do whatever it takes to make sure that a situation like that won't happen again.
Best Regards
Michał
Reply from Taiwangun.com
Thank you very much! We are working hard to have the widest selection, best packaging, and fastest shipping on the market. We look forward to your next order!
Cheers!
Michał
Getting it right for over a decade.
Have been ordering here for over 10 years now. Delivery is always within 5-7 days(different country but within europe) and they never made any mistakes with my orders.
July 27, 2025
Reply from Taiwangun.com
Thank you very much Kevin, thanks for your trust. I am so happy that you have been a client of our shop for over 10 years. That is priceless for us. We cannot wait for your next orders!
Best regards!
Michał
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