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takepayments Limited Reviews 65,381

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TrustScore 5 out of 5

4.9

Card Processing Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick response times and effective problem resolution, often exceeding expectations. The overall service is frequently described as excellent, with consumers appreciating the ease of setting up and using their services, as well as the clear guidance provided. However, some customers also noted issues with payment processes, and a few individuals expressed dissatisfaction with customer service, citing unhelpful responses and difficulties with contract terms.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the team's quick, friendly, and professional assistance.... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the ease of setting up... See more

User experience

People report positive experiences with user experience. Customers found the devices, such as the A920 pro,... See more

Based on these reviews

Rated 5 out of 5 stars

Takepayments provide excellent support to their customers. It's not often that i need help, and it's so good to know that the team are there to step in quickly with friendly, professional assistance... See more

Rated 5 out of 5 stars

Dealt with Ellis Hall last Saturday regarding an issue over tracking card payments made on the Friday evening sorted it all out in 5/10 minutes, sent me the appropriate details and managed to track t... See more

Rated 5 out of 5 stars

I would like to say very big thank you to a wonderful lady called Fern Hall for her amazing customer service. She's not only very professional and knowledgeable, but also friendly, approachable and... See more

Rated 5 out of 5 stars

Great experience. Very helpful and concluded my enquiry and issue very quickly with easy explanations. This follows some amazing customer service -resolving an issue and guiding me to a new featur... See more

Company details

  1. Card Processing Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Payment Service

Written by the company

At takepayments, a Global Payments company, we specialise in making it easy for independent businesses to take card payments.

takepayments - we make it easy

Written by the company

Merchant services that work for you
We make getting paid simple, whether you're looking to accept card payments in store, online or on the go we have a solution for you. One of our payment consultants will come and see you to get a really good understanding of what makes your business tick. You'll get a personalised pricing package that works for you, and we can help you become PCI compliant - meaning you can take card payments securely.

Contact info

4.9

Excellent

TrustScore 5 out of 5

65K reviews

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Rated 5 out of 5 stars

Above and beyond!!!

Made an enquiry to Olivia Sinclair-Dodd, who was the most helpful person in history!!! Going above and beyond to help us with our issue, which in actual fact wasnt even take payments fault, but a partner. Olivia pointed us in the right direction, found the right contact information etc, totally above and beyond. A real credit!!!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Adam Saeed, he was very kind and helpful, and he gave me better and more affordable offers than any other company. Thank you so much.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

ALWAYS A GOOD SERVICE

HAD TO CALL THEM AS NEW TERMINAL WAS NOT FUNCTIONING PROPERLY.
REALLY HELPFUL AND POLITE AND GOT THE MACHINE WORKING.
LUCKILY I DONT HAVE TO CALL VERY OFTEN BUT WHEN I DO I LIKE THE FACT THEY ANSWER THE TELEPHONE VERY PROMPTLY AND EVERYONE IS VERY NICE AND HELPFUL.
THANK YOU

April 13, 2026
Unprompted review

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