Banner for Trava Health

Trava Health Reviews 

67
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and responsive staff, including doctors and customer service, making the process easy and stress-free. The service is often described as efficient, with smooth processes and quick shipping. Reviewers frequently report that the products are effective and work well, helping them achieve their goals. However, some customers also noted significant issues with communication and support, experiencing generic responses or a lack of care when problems arose. Concerns were raised about product consistency and clarity of information, leading to questions about the product's effectiveness. Additionally, some people found pricing to be unclear, with unexpected increases or higher costs than initially advertised.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing dissatisfaction due to... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the team as amazing,... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the excellent customer service,... See more

Staff

People report positive experiences with staff, finding them helpful, patient, and responsive. Customers... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and reasonable pricing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

While I love the speedy order fulfillment, the prices have gone up too quickly. This may be my last order. $300+ is no longer a good deal.

Rated 5 out of 5 stars

Trava Health offers lower-cost medication than I found elsewhere. The product is very effective for me, unlike one from a different company I used first. The second company's product was more expensiv... See more

Company replied

Rated 5 out of 5 stars

Trava is very efficient. I’ve had them for a few months now and their recent turn around time between ordering meds to receiving them is within 3-5 days. Staff are responsive and their portal is very... See more

Company replied

Rated 5 out of 5 stars

Trava Health has been fantastic! Between the relationship with the doctors to the medication fulfillment. Communication has been clear and quick. I am so glad that I found Trava Health!


Company details

  1. Wellness Program
  2. Weight Loss Service

Written by the company

Revolutionizing healthcare through patient-focused telehealth. We break barriers with innovation, compassion, and excellence, fostering a healthier global community.


Contact info

3.5

Average

TrustScore 3.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(67)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

prices were reasonable, customer service was great, east to work with, shipment was quick, product was excellent

March 3, 2025
Trava Health logo

Reply from Trava Health

Hi Arla,

Thank you so much for your 5-star review!

We’re thrilled to hear that you had a great experience with us! Our team works hard to make everything as smooth and easy as possible, and we’re glad it showed. We truly appreciate your support!

Rated 1 out of 5 stars

They kept on charging my card without…

They kept on charging my card without my consent. They said it was not subscription however continued charging. They processed a refund after I reached out multiple times.

August 24, 2025
Unprompted review
Trava Health logo

Reply from Trava Health

Hi Levi,

We’re very sorry to hear about your experience and the frustration this caused. After reviewing your case, I can confirm that the billing issue has been resolved and your refund has been processed. You should no longer see any further charges moving forward.

We truly regret the inconvenience and confusion and appreciate you bringing this to our attention so we could correct it. Your feedback helps us improve, and we hope to provide you with a much smoother experience in the future.

Rated 1 out of 5 stars

It’s been over 3 weeks since placing an…

It’s been over 3 weeks since placing an order and it still has not even shipped.

August 23, 2025
Trava Health logo

Reply from Trava Health

Hi Carsm,

We’re very sorry for the delay with your order and the frustration it caused. Waiting over three weeks without shipping is not the level of service we aim to provide. We’re working on improvements to ensure a much faster experience moving forward, and we truly appreciate your feedback.

Rated 5 out of 5 stars

Quick response time and very fast…

Quick response time and very fast shipping.

July 15, 2025
Trava Health logo

Reply from Trava Health

5 stars
Quick response time and very fast…
Quick response time and very fast shipping.



To reply to this Trustpilot review please use the app in the sidebar, or to send the customer a private email please first change the requestor of this conversation to the customers details and then use the main Intercom composer panel.

Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with this company. Friendly and prompt in their response to my needs and questions.

July 7, 2025
Trava Health logo

Reply from Trava Health

Hi John,

Thank you so much for your 5-star review!

We’re delighted to hear that you’ve consistently had a great experience with us. Providing friendly and prompt support is always our priority, and it’s wonderful to know it’s made a difference for you. We truly appreciate your loyalty and look forward to your continued support!

Rated 1 out of 5 stars

NO response, Dr. is a BOT

I had dosage question. The does was different on vile that the instructions I COULD NOT get an answer. The dr is a bot. NO ONE would respond to me.
For this reason I went with the lessor does again because I could not be sure what to do. So in turn I spent less money with you. I have been receiving the doses, just can not get any questions answered. I asked for weeks. that does not seem to be in my chat anymore!! I sent photos.....

August 5, 2025
Trava Health logo

Reply from Trava Health

Hi Julie,

We’re very sorry for the frustration you experienced and for not receiving the timely support you needed. To clarify, our doctors are real licensed providers, not bots, and we regret that your concerns were not addressed properly. We understand how important accurate dosing guidance is, and you should never have had to feel uncertain about your treatment.

We’re reviewing this internally to ensure it does not happen again, and we’re committed to improving our response times so all patient questions are answered promptly and clearly. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Trava is a standout provider

In a now crowded field of GLP-1 providers, Trava has been a stand out. Cost transparency and effectiveness of the medication has helped me reach goals. Customer service and medical questions have been answered fully and quickly.

August 22, 2025
Trava Health logo

Reply from Trava Health

·
14d
Thank you for your thoughtful 5-star review!

We’re so glad to hear that Trava has stood out for you in a crowded space. Cost transparency, effective treatment, and responsive support are exactly what we strive to provide, and it’s wonderful to know these have helped you reach your goals. We truly appreciate your trust in us and look forward to continuing to support you on your journey!

Rated 2 out of 5 stars

3month dosage plans don't make sense.

The first 3-month subscription plan was fine, I was on tier 1 so it went 2.5, 5.0, 7.5. Cool, makes sense to ease into it, the medicine was legit, fast shipping, no problems. But the second 3-month subscription plan that the website MADE me pick, had a plan that was 5.0, 7.5, 10.0. So that is 2 months of backward progress. I couldn't change the subscription to what I wanted, which was 3 months of 10.0mg, the website wouldn't even allow me to pick the next logical increments: 10.0, 12.5, 15.0 plan. So, I sent an email to customer service letting them know I'd be happy to renew the subscription for the next tier of dosages that makes sense, but I never got a response back. So, I never renewed.
Legit medicine, comparable prices, but their tiered plans don't make sense, and nobody cares enough to fix it or respond.

August 22, 2025
Trava Health logo

Reply from Trava Health

Hi Barry!

Thank you for taking the time to share your feedback. We’re glad to hear that your first subscription experience went smoothly, but we sincerely apologize for the frustration with the second plan and for not receiving a response to your email. We understand how important it is for the dosage progression to make sense and to have flexibility in choosing the right tier.

We’re currently reviewing our tiered subscription options and communication process to ensure they’re clearer, more consistent, and responsive to individual needs. Your experience shows us where we need to improve, and we truly appreciate you pointing this out.

Rated 2 out of 5 stars

Mixed Feelings. Disappointed

I’ve loved using Trava health for my GLP-1 medication until recently. I understand that Trava has switched pharmacies, specifically to Greenwhich pharmacy. I read bad reviews on Reddit about how Greenwhich is not officially licensed in every state which is worrisome. Additionally, what concerns me the most is that I bought a 3 month supply of GLP-1 in June (with Greenwich pharmacy) which I haven’t had a chance to start yet because I’m finishing my last supply from Trava, but I noticed the first medication (10mg) is not properly labeled with the dose as the other two which makes me even more cautious to take the medication. This makes me doubt the validity of the pharmacy and the medication, and that I may not feel the effects or worse, it’s not safe to take. I’m disappointed because I’ve lost $700+ on a supply of medication I may not take as I don’t want to risk my health. It’s unfortunate because I’ve referred many friends to Trava since my experience has been great up until now.

I will say - the customer support and service is amazing. I do appreciate the folks (CS and doctors) who respond to me quickly to answer my questions. Delivery time was not an issue despite others complaining about it taking weeks to get their medication. It took me maybe 2-3 days to receive mine.

August 22, 2025
Trava Health logo

Reply from Trava Health

Hi Yara,

Thank you for sharing such detailed feedback—we truly appreciate your honesty. We’re very sorry for the concern and disappointment this has caused, especially after having a positive experience with us in the past.

To address your concerns directly: Greenwich Pharmacy is a licensed pharmacy, and all medications dispensed are compounded under strict regulations and quality standards. That said, we take labeling concerns extremely seriously. We apologize that one of your vials was not labeled in the same format as the others, and we are actively addressing this with the pharmacy to ensure it does not happen again.

Your safety and trust are our top priorities, and we never want you to feel uneasy about your medication. We’re grateful for your kind words about our customer service and doctors, and we’re committed to making sure your experience going forward reflects the high standards you’ve come to expect from us.

Thank you again for your feedback and for referring friends to Trava—it means a lot.

Rated 2 out of 5 stars

I was initially so impressed but terribly let down

I was initially so impressed with Trava. Their pricing and product is unbeatable in my opinion. The customer service initially was great. I would receive my product within 4-6 days, so I always knew when to order more.

I placed an order only to be told after ordering that it would be delayed but never told for how long. After a few messages to someone who didn't seem to care, I realised I would completely run out and and wasn't getting any resolve. I was abruptly forced to stop my meds, which has been hugely disappointing.

I was always the one on various forums, that would recommend Trava. I never asked for a discount, I was never an unreasonable client. They made NO effort to even try get my product and were no bothered at all they lost a customer.

At some point a new messaging platform arrived and it felt like I was speaking to someone who didn't care.

The fact that they don’t respond to any reviews here either should be an indication of their passion for customer service / lack thereof.

June 13, 2025
Trava Health logo

Reply from Trava Health

We’re very sorry to hear about your recent experience and the frustration of being left without your medication. That is never the situation we want any of our patients to be in, and we sincerely regret the stress and disappointment this caused.

While we’re glad to know you were initially impressed with our service, we recognize that consistency matters just as much. We apologize for the lack of clear communication around delays and for the way your concerns were handled—we take this feedback seriously and are actively working to ensure our patients always receive timely updates and support.

Thank you for sharing your honest experience. Your feedback helps us improve, and we truly regret that we let you down.

Rated 5 out of 5 stars

Great company

Great company! I've been using them for about 6 months and have no complaints. I will stick with them for as long as possible.

August 1, 2025
Rated 1 out of 5 stars

Inconsistent vials

Very inconsistent dosing. My first doses were great at the gradual increase. The second time I ordered increasing my dose I felt and had zero results. Essentially I was previously at .25mg and bumped to 1mg and felt nothing at 1mg. I’ve read that greenwichrx has been having some struggles and not following protocols so I won’t be ordering from Trava again.

July 1, 2025
Rated 4 out of 5 stars

Good overall, pricing is good.

I like the team. I have had a positive overall experience. I wish I could get my dose increased faster and we had a shipping issues once, but for the most part things have worked out well. I appreciate the service.

July 17, 2025
Rated 5 out of 5 stars

Amazing company

Amazing company! Quick responses from everything to the doctor to customer service. I am so happy to be with them and wouldn’t switch to any other provider. You will not regret using Trava Health - no extra fees, memberships - perfect!

August 19, 2025
Rated 5 out of 5 stars

Love the products

Love the products, they really do work. Been on low dose and dropped 30 lbs. best part you can get as needed no monthly fee

August 19, 2025
Rated 5 out of 5 stars

Easy from the start!!

Easy from the start!!! I have referred many people to this platform. I love the online access, the doctors and staff; not to mention, the medicine shows up on time, in proper packaging and works like a charm :-) Love Trava Health!

July 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look