TAM Reviews 10

After a chain of e-mails where we agreed to solve a problem they caused me.

Custom Service answered a solution by mail, and asked me to sign a Paper. I trusted the employee from LATAM custom service and never carry out what promised.

Bad experience. Disapointed with this company.

When I made a purchase from LHR to GRU, I was given the option to allocate the seats. I selected the seats and was sent an email with confirmation and E-Ticket mentioning the seats I chose. I checked my reservation which is available on 'Check Your Reservation' tab on the website. It says that the seats have not been assigned.

I don't understand how this happened because I have bought another flight with TAM from CGH to LDB and this did not happen. In fact, the seats I reserved after booking that are mentioned on my E-Ticket are also displayed on the website.

I called the customer service in Heathrow. I was put on hold while they would speak to the team in Chile because of this LATAM nonsense. I received a call back from Chile saying that there is nothing that they could do due to not having any rights to change the information after the bookings are done. Although, I can still pay for the Space+.

I was recommended to wait once I check in online or at a desk in Heathrow. I was informed that the seats I reserved previously wouldn't be available for me.

The agent said that the member of the team at the desk could try and solve the issue but it is not guaranteed that I will get the seats that I would like (3 seats on the window aisle).

I shouldn't have booked my flights with TAM. British Airways was only £20 more. I chose TAM thinking that they would be a good company and meeting customers needs.

Never Again!

I have had slipped disc, and everyone who have had it knows it's very painful. I asked the TAM employers if they could upgrade me into first or business class, so I can lay down, since sitting for 12 hours is very hard on my back.

Apparently, a lady who sat next to me got upgraded to first class since her TV didn't work, but they don't care about sick people.

I've been waiting over 5 months for just over $500 from a confirmed, approved refund of a plane ticket for TAM Brazilian Airlines that I bought through Priceline. I actually can't confirm whether or not there has really been contact, because "the airline won't allow customers to listen in on calls to the refund department about their case." When you call TAM, once you’ve navigated the phone menus and initial agents, which often with an absurdly thick accent in English that makes just getting where you need to challenging, the agent that is supposed to handle the issue treats you like you’re the one ripping them off, instead of the other way around. When YOU manage to calm THEM down, they then look at the situation, and tell that company rules prohibit you, the customer, from talking to the refund team about your case; that it’s the agency’s job to contact them. Only that according to Priceline, they call the number, are answered by a rude TAM representative that tells them they have to send an email, which is then answered with a number they have to call, and so forth, cycling on and on and on. While I can’t confirm that Priceline has made contact, because these communications about my case seem to be more secret than the NSA’s data collections, the Priceline agents seem to be much more genuine in helping, unless you’re lucky enough to get an exception with TAM.
Overall, there are some serious systematic issues with the TAM Brazilian Airlines. A justified and approved refund for the unused return portion of a trip, with costs already calculated and penalties already paid, should NOT take over 5 months to process. Neither of these million dollar companies would consider giving $500+ loans out with 0% interest, without any means of contacting the ‘borrower’ directly. As I poor bachelor, I certainly shouldn't be expected to either.