Tapplock Reviews 565

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’m guessing you’re out of business. I have a Tapplock one that the battery died and I can’t find the charging cable. Tried to order one and I’m told you can’t ship to my address that you shipped t... See more

Rated 1 out of 5 stars

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environ... See more

Company replied

Rated 1 out of 5 stars

I purchased a Tapplock fingerprint combination lock with a shroud and a 3-year warranty. The lock froze up and was deemed defective by Tapplock technical support after less than one year. Several pho... See more

Rated 5 out of 5 stars

Tapplock is a very useful tool for the protection of valueable property. The lock isf orged with a special zinc alloy metal body and reinforced stainless steel shackle. It can be opened by fingerp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

The world's smartest padlock with biometric fingerprint sensor (0.8 sec to freedom).


Contact info

1.9

Poor

TrustScore 2 out of 5

565 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality lock

Great quality lock. Fingerprint and Bluetooth functionality work great. Lock opens in a few seconds using fingerprint. Nice to not have to remember combinations or carry keys. Very please with purchase.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent device

Excellent device. I use it often when I go to the gym. I don’t have to have a key with me when I excercise or remember a combination code. Love this product!!

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

It is a wonderful product

It is a wonderful product, I save so much time at the gym before and after a workout. No need to remember a combination or re-enter the combination due to an error while spinning that dial. Also, customer service is Great!

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

This product is just awesome

This product is just awesome! I use it at the gym, and works like a charm. The multiple finger prints options, make it too useful. I need to now get one for my brother and mom, so they don't steal my one! Thanks Tapplock!

March 6, 2018
Unprompted review
Rated 1 out of 5 stars

DON'T BUY!

Misleading information on the limits of use & impossible to return for a refund. Be careful if you want to use outside and unless you live where it does not rain or have extremes in cold. The information that came with the lock says not to use outside. Rain may cause an issue. Wanted to return since I wanted for an outside shed and they will not accept a return since the plastic wrap is off the box. Customer support said you can use outside as the locks are fully functional between -10C and 60C (14F and 140F). Too bad it gets to minus zero F where I live in the winter.

March 5, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hey Lisa!

I am sorry to hear about your disappointment with your Tapplock purchase.

Our information regarding the usage limits, including weather temperatures, of Tapplock one and our Tapplock Return Policy has always been located directly on our website.

Additionally, information about Tapplock one can be found on our Support Centre section of our website and across all our social media pages.

Please send us an email at support@tapplockcorp.desk-mail.com and someone will help you in the same business day!

Rated 5 out of 5 stars

This is an amazing product

This is an amazing product. I use it daily at the gym and at work. Tapplock is reliable, and constructed amazingly. I high recommend this product if you want a keyless lock.

February 27, 2018
Unprompted review
Rated 5 out of 5 stars

Such an awesome product!

Such an awesome product. All my friends are totally jealous! I feel a bit like I’m in a Mission Impossible flick when I use my Tapplock:)

February 27, 2018
Unprompted review
Rated 1 out of 5 stars

This lock is not an outdoor lock.

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environment.
Their return policy sucks, slow customer service.
I don’t recommend.

February 26, 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hey Fernie,

Sorry to hear that!

Tapplock doesn't actually require additional accessories to be water-proof. We made the rain shackle guards because we've had some reported water damage, but after extensive investigation, we found out that those cases were caused by water leaking into the lock through the shackle holes while it's in the unlocked position. We have stopped making shackle guards altogether.

Just make sure water residue on the shackle is wiped off before you unlock it so it doesn't leak into the lock! We will send replacement units for any water damage during proper use.

Please send us an email at support@tapplockcorp.desk-mail.com and someone will help you in the same business day!

Rated 5 out of 5 stars

Great lock!!!

App needs a little help but the actual lock itself is awesome!! I use it to lock up my gun case so no one can access but my wife and myself!! Awesome product. When I can afford it buying more for my gates. No more keys to find or loose.

February 25, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent lock

Excellent lock! Using it now approximately for 6 months to lock my golf locker and works more than good. Very solid and high quality. I granted access for all family members, what always was a challenge. With this lock your valuable goods are safe and easy to access for anyone you allow.

February 25, 2018
Unprompted review
Rated 5 out of 5 stars

Works as described, a great purchase!

I haven’t been using this for long, but both me and my significant other have one and we both love it. I haven’t charged it since the first time after opening it, and its ability to record multiple fingerprints is extremely useful! It works as described and unlocks within one second of pressing my fingerprint to the interface. Overall, very satisfied!

February 23, 2018
Unprompted review
Rated 5 out of 5 stars

Tapplock is great

Tapplock is great - very reliable, easy to use, slick design. I got it delivered to Czech Rep. I use it every day for locking/unlocking my shop. NEVER I have to worry about loosing keys or not having keys with me! For me it is really big stress reducer - which is worth the money. I love it.

February 21, 2018
Unprompted review
Rated 5 out of 5 stars

Love my Tapplock!

Tapplock was easy right out of the box and it has been so great not to need a combination!
No more replacing combination locks when I forget the combination!
Looking forward to many happy gym visits with this lock!

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

I use the Tapplock on my gym locker…

I use the Tapplock on my gym locker which is great because when I take a shower, I leave my glasses in my locker and I don’t have to guess at the combo lock while squinting. Tapplock is of excellent quality.

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

Tapplock is an awesome product

Absolutely love it !Tapplock was an Excellent purchase for our kids that swim and use locker rooms, no more worries about loosing the keys, can’t get the combination right ...very easy set up and use !! Love this product and I would recommend to everyone.

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

Convenience and great battery life

Great, convenient pad lock. So much easier to access than regular rotary-dial pad locks. I use it at the gym everyday. Charged it when I received it and been using it 5+ days per week for 3-months and still haven't had to recharge it.

February 19, 2018
Unprompted review
Rated 5 out of 5 stars

hands down the best lock

So far hands down the best lock in the category. I went with the competition first and was totally disappointed with the process needed to open their lock. But not with Taplock I gain fast reliable access tot the things I've secured when I need it!

February 18, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look